PWC Customers Take Advantage of Payment Options
Customer Service Center continues to draw over 33,000
customers a month

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June 11, 2003

Public Works Commission customers are utilizing more payment options such as web payments and automatic bank draft, however, about one-third of PWC customers continue to pay in- person at the PWC customer service center in downtown Fayetteville.
In an annual overview, PWC Customer Service Manager, Bevan Grice, told the PWC Board Wednesday that PWC takes an average of over 93,000 payments a month and that web payments have increased by 49 percent since last year. PWC averages 4,937 web payments a month and in May, customers made a record high number of nearly 6,000 payments on the internet.

Automatic bank drafts have also increased to an average of 9,200 monthly as did a new option of taking checks by phone which averaged 2,207 a month.
"We offer options that provide flexibility and convenience for customers," said Grice. "The significant use of each payment options demonstrates that we meeting our customer's needs."

Four percent of customers also use three PWC remote Express Pay stations, ATM-like machines that are also available on weekends and after normal business hours.
Grice told the PWC Board that flexible payment options have slightly reduced the number of customers visiting the Hay Street location each month (30,301), yet the number of payments made and customer contacts at the Hay Street location remains at over 33,000 per month.

Services by phone have increased the number of calls taken by PWC to 11.8 percent. PWC averages 35,238 calls a month or nearly half a million calls a year.

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