New Payment Options Coming for PWC Customers

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January 14, 2004

New payment options approved Wednesday by the Public Works Commission will give PWC customers additional payment locations and 24-hour a day access to payment options.

The Board voted to revise customer payment options to accept check and credit card payments through SpeedPay and partner with Western Union to provide multiple payment locations throughout Fayetteville.

PWC currently accepts check and credit card payments by phone; however, the service is only available weekdays during normal business hours. Through SpeedPay, customers will be able to pay with check and credit card by phone 24 hours a day, 7 days a week. In addition, customers will be able to pay via the internet using checks, an option not previously available.

In an effort to provide additional payment locations, PWC will contract with area Western Union payment centers to accept cash payments. While these select locations are to be determined at a later date, PWC anticipates having numerous locations across its Cumberland County service area. Western Union locations will also offer customers extended hours and additional days of availability. Existing automated PWC pay stations, currently at three locations, will be discontinued after implementation of the Western Union option.

Customer convenience fees would be applied to the new options. Payments made by phone or internet will include a $3.95 charge per transaction up to $500, while Western Union payments will include a $1.00 transaction fee. Approximately nine percent of customers currently pay by internet or phone. Four percent utilize pay stations.

PWC customers can look for the new payment options to be available by early Spring 2004.

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