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Before
A Storm Threatens | Restoration | After
The Storm Passes
Using Portable Generators | FAQs
| Hurricane Categories | Disaster
Prep Checklist
Storing Water for Emergencies | Flash
Floods | 2005 Hurricane Names
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| To
report an outage, call PWC Emergency Services at 678-7400. |
| |
On June 1st, the 2005 Hurricane Season officially begins. Because of
its close proximity to the coast, Fayetteville is easily affected by
hurricanes which do reach North Carolina, and PWC recognizes this. At
PWC, our emergency plan of operations is in place -- ready to implement
on a moment's notice. Rest assured if we do experience utility outages,
PWC crews will work around the clock to restore power and water as quickly
as possible to all our customers.
We'd
like to take this opportunity to offer the following reminders:
Before
A Storm Threatens
| Have
an emergency plan if someone in your household relies on electrically
powered life support. |
| Be
sure to keep emergency supplies such as flashlights & extra
batteries in a place thats easily accessible in the dark.
Remember to have a non-electric can opener and a back-up battery
for your cordless phone. |
| When
storing water, be sure to use clean containers. |
| Locate
the main electric fuse box, water service main and natural gas
main. Learn how and when to turn these utilities off. Do this
if you should have to evacuate your home. |
Restoration
| PWC
is committed to restoring services as soon as possible and will
begin restoration as soon as conditions are safe. |
| In
the event of damage and outages related to the storm, tune in
to your local media outlets for restoration information. PWC will
release information related to restoration as soon as damage has
been accessed. |
| Never
touch downed power lines. Report damaged or downed lines, as well
as trees & limbs on lines immediately to PWC. |
| If
your water pipes are damaged, notify PWC (or your water company)
and avoid using water. |
| If
you suspect your sewer lines are damaged, avoid using toilets
and call a plumber. |
| Remember
if there is damage to your weather head or meter base, the homeowner
is responsible for its repair before PWC can restore power.
To
read more about PWC's restoration process, click here. |
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You
may or may not have been ready for the storm, but are you ready for
the aftermath? If your home is damaged, if the power is out, if trees
are down, or the streets in your neighborhood are flooded, here's
some advice:
-
Wait
for the all-clear from authorities before returning to your neighborhood
if you were evacuated.
-
If
you use a generator, operate it outside and connect appliances to
it, rather than wiring it to your breaker box or fuse box, which could
cause a dangerous backfeed.
-
Don't
go outside barefoot or in flip-flops. Yards and streets may be full
of broken glass, nails, sharp debris and other material that will
puncture your feet. Wear hard-soled, closed toe shoes.
-
The
same goes for the kids: no bare feet. A storm-ravaged area is not
a playground. Don't let kids climb on fallen trees, splash in flooded
areas or enter damaged homes.
-
Don't
stand in pools of water.
-
Keep
pets inside or on a short leash outside. They can easily become disoriented
in flooded areas. Snakes and wild animals my seek shelter in your
yard from floodwater or wind. Fences that kept pets in the yard may
no longer be secure.
-
If
you see downed power, cable or phone lines, treat them as if they
were energized and dangerous. Stay at least 20 feet away. Progress
energy recommends, and call the utility company to report the downed
lines.
-
Metal
fences, ponds or standing water may be energized by lines touching
them. Debris may hide fallen lines. Even the ground can be energized
near fallen lines.
-
If
the power is out, think twice before you light candles inside. They're
a fire hazard. Battery-powered lamps and camping lanterns are a safer
choice.
-
If
you must cook on a grill, do so outside, never in the house or garage.
Never burn charcoal inside. It can generate carbon monoxide.
-
If
the power is out, turn off the power at the main and unplug your appliances.
If every appliance is plugged in when power comes back on, the power
surge is enormous, and appliances may be damaged. The demand for power
puts burden on an already struggling utility. A freezer will keep
items frozen for about 48 hours. Keep the freezer doors closed.
-
Resist
the temptation to drive around looking at storm damage. If you must
go out, drive with care. Streets may be flooded. Broken glass, nails
and other debris can puncture tires.
-
Don't
inspect your home at night. Wait until daylight. If your home looks
unsafe, it probably is. Enter carefully.
-
Don't
be victimized by strangers who show up with a chain saw offering to
help clear your damaged property or repair your roof or windows. If
you sustained major damage, your insurance company will want to have
the damage appraised and the work authorized. With that in mind, take
pictures before work is done. Make temporary repairs to avoid further
damage, and keep receipts for your insurance claim.
-
Although
it's tempting to hire the first worker who shows up at your door,
exercise the caution you would under normal circumstances. Seek referrals
from family and friends. Ask contractors for references. Make sure
they are licensed and bonded, and have current workers' compensation
insurance. Check with your local building department and county construction
licensing board.
-
Don't
pay in cash, and don't pay in full before the work begins.
-
Get
a written contract, and make sure it covers everything you expect.
-
The
contractor should pull the permits and arrange for inspections.
-
If
using a portable generator during power outages, please be aware of
the potential dangers if used improperly. Be cautious! Make absolutely
certain you follow the directions.
-
Use
drop cords to connect appliances to portable generators. Do not connect
generators to the directly to the electrical system of your home.
The electricity you generate can back feed through the electrical
system causing deadly voltages to PWC utility lineman or the general
public.
-
Be
sure to operate in a dry, open, well-ventilated area and make sure
your hands are dry.
-
Never
exceed the rated capacity of your generator; overloading can cause
serious damage to the generator or appliances.
-
Be
sure your generator is properly grounded, if not a generator may become
electrically charged and cause electrocution.
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FAQs
Should
I stay or should I go?
If you have been ordered to evacuate, go. Be prepared to be gone at
least 24 to 48 hours. If you stay, keep in mind that bridges and causeways
likely will be shut down when winds reach about 40 mph.
Im
riding it out at home. Whats the best advice?
-
Make
sure windows are protected.
-
Clear
the yard of potential flying debris.
-
Stay
away from windows, skylights and glass doors. Find an interior,
reinforced room, closet or bathroom on the lower floor.
-
If
you lose power, turn off major appliances, including the air conditioner
and water heater, to reduce damage.
-
If
flooding threatens, turn off electricity at the main breaker.
Does
taping windows really do anything?
Taping windows wont keep them from breaking. Some people say it
lessens the amount of glass blowing around, others say its a waste
of time and effort because it provides no protection from flying debris.
Storm shutters or plywood are better.
Should
I drain water from my pool?
-
Never
empty your pool. It could experience structural problems and even
pop out of the ground.
-
If
your pool is properly equipped with adequate drains and skimmers and
the surrounding area is properly drained, the water level probably
can be left as is.
-
Add
extra chlorine to prevent contamination.
-
If
the water supply fails, the pool can be a handy source of water for
washing or flushing toilets.
-
If
you cant store patio chairs, tables and pool equipment inside,
put them in the pool.
Without
power, will refrigerated food last?
-
In
a full freezer, food will stay frozen for about two days. In a half-full
freezer, food will stay frozen for about one day.
-
Perishable
foods in the refrigerator that have been kept above 40 degrees for
more than two hours should be thrown out.
-
Cover
the freezer with blankets, but be sure to keep the air vent uncovered.
Food will stay cold four to six hours.
What
about phones? Will cell phone towers get wiped out?
-
Two
important things to have on hand are a corded landline phone and a
car charger for your cell phone.
-
A
power outage wont directly affect landline phone service, but
it will knock out electrically powered cordless phones.
-
Similarly,
cell towers are less vulnerable to storm winds than utility poles.
But a power outage will make it impossible to keep your cell phone
charged without extra, charged batteries, or a car charger.
-
If
you run into network congestion on your cell phone, try sending a
text message, which requires less bandwith and has a better chance
of getting through.
What
can I do about my animals?
If you need to evacuate, dont leave your pet behind. Most emergency
shelters dont allow pets, so you might have to turn to friends
or family for help. Area animal shelters do not accept pets during hurricanes.
Can
I get money from my bank?
Probably through your ATM. Banks will typically urge customers to use
telephone or internet banking.
What
documents should I take with me?
A list might include: checkbook, safe deposit key, financial center
locations and phone numbers, birth, death and marriage certificates,
will/power of attorney, Social Security card/records, military records,
medical records (living will or other medical powers), insurance policies,
checking and savings account statements, retirement account records,
pay stubs, tax returns, car titles and registrations, mortgage deeds
or rental agreements, warranties and receipts, credit card records,
loan records, and a list of important phone numbers (relatives, bank
and insurance company).
Is
there an emergency radio station?
People with weather radios can tune to NOAA Weather Radio, a nationwide
network of radio stations broadcasting continuous weather information
direct from a nearby National Weather Service office. For regular radio
listeners, your local news and weather radio stations have regular updates.
Should
I talk about the potential dangers of the storm with my children?
Honesty really is the best policy. Tell them whats happening,
involve them in preparations and have plenty of board games on hand
if the electricity goes out. Above all, experts advise, keep yourself
calm and children will follow your guide.
How
can I avoid getting electrocuted?
-
Shut
off power at the circuit breaker panel or fuse box BEFORE water enters
your home.
-
Never
replace a fuse or touch a circuit breaker with wet hands or while
standing on a wet or damp surface.
-
Steer
clear of all downed power lines and anything in contact with a downed
line. A downed wire doesnt have to snap or spark to be dangerous.
-
Dont
drive over a downed power line. Dont get out of your car anywhere
near a downed power line, because water on the ground can conduct
electricity.
What
should I do if the power goes out?
Notify your electric utility. Do not follow up with repeated phone calls
for the status of power restoration efforts. For updates, refer to radio
and TV broadcasts.
My
store ran out of bottled water. What can I do?
-
To
purify water, add quarter-teaspoon of unscented liquid chlorine laundry
bleach per gallon of water, stir and let stand for 30 minutes. Boiling
water for 10 minutes is the best purification.
-
For
drinking, before the storm arrives freeze as much water as you can
in any container you can find. Store 1 gallon of water per person
per day. A three-day supply of water (3 gallons) should be stored
for each family member.
-
For
washing and flushing, store water in bathtub or sinks. Sponge the
tub with a solution of liquid bleach and water. Use a shower curtain
to cover the drain or caulk the drain.
My
car flooded. What should I do?
-
Dont
start it. Wait to have it towed to a mechanic.
-
If
it was built after the late 1980s, the mechanic should check
out the engine management system, the computer black box that controls
most functions.
-
The
exhaust system and brakes may need attention. If water entered the
brake fluid system, the brakes could fail. The oil pan is the lowest
part of the engine, and water may have seeped into it; change the
oil and filter.
-
If
water got into the interior, remove all carpeting and let it dry thoroughly.
Leaving damp carpet inside could lead to rust problems years down
the road. Most car insurance covers flood damage. If the water reaches
the dashboard, your insurance company probably will declare the car
a total loss.
My
furniture and carpet are soaked. What should I do?
-
Wet
upholstered furniture resting on carpet should be elevated or moved
to a covered patio or carport to dry.
-
If
upholstery was soaked, rent a machine to extract the water.
-
Wet
draperies and area rugs should be taken outdoors to dry.
-
Soaked
wall-to-wall carpeting should be lifted up and the padding removed;
it acts like a sponge. Get rid of the padding and rent a special vacuum
to extract water from the carpet.
The
President has declared a major disaster in our area. What does that
mean?
Home and business-owners who suffered damage can apply for federal grants
and loans through the Federal Emergency Management Agency, or FEMA.
Federal assistance can include grants for temporary housing and home
repairs, low cost loans for uninsured property and other programs.
How
can I prepare to make an insurance claim?
-
If
you evacuate, take insurance papers and your adjusters phone
number with you. Write down the name, address and claims-reporting
telephone number of the insurance company.
-
Make
emergency repairs, document the damage and repairs in writing, with
receipts and with photos.
-
Immediately
report damage to your insurance company.
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Hurricane
Categories
The
Saffir-Simpson Hurricane Scale is a 1-5 rating based on the hurricane's
present intensity. This is used to estimate potential damage and flooding
expected from landfall. Wind speed is the determining factor in the
scale.
Category
One Hurricane: Winds 74-95 mph. Storm surge generally 4-5 ft above
normal. No real damage to building structures. Damage primarily to unanchored
mobile homes, shrubbery, and trees.
Category
Two Hurricane: Winds 96-110 mph. Storm surge generally 6-8 feet
above normal. Some roofing material, door, and window damage of buildings.
Considerable damage to shrubbery and trees with some trees blown down.
Considerable damage to mobile homes, poorly constructed signs, and piers.
Hurricanes Floyd and Isabel were category 2 when they made landfall
in North Carolina in 1999 and 2003.
Category
Three Hurricane: Winds 111-130 mph. Storm surge generally 9-12 ft
above normal. Some structural damage to small residences and utility
buildings with a minor amount of curtainwall (sheet metal) failures.
Damage to shrubbery and trees with foliage blown off trees and large
trees blown down. Mobile homes are destroyed. Hurricane Fran of 1996
was a Category Three hurricane at landfall, respectively.
Category
Four Hurricane: Winds 131-155 mph. Storm surge generally 13-18 ft
above normal. More extensive curtainwall failures with some complete
roof structure failures on small residences. Shrubs, trees, and all
signs are blown down. Complete destruction of mobile homes. Extensive
damage to doors and windows.
Category
Five Hurricane: Winds greater than 155 mph. Storm surge generally
greater than 18 ft above normal. Complete roof failure on many residences
and industrial buildings. Some complete building failures with small
utility buildings blown over or away. All shrubs, trees, and signs blown
down. Complete destruction of mobile homes. Severe and extensive window
and door damage.
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Disaster
Prep Checklist
-
Water
- at least 1 gallon daily per person for 3 to 7 days
-
Food
- at least enough for 3 to 7 days (non-perishable packaged or canned
food / juices, foods for infants or the elderly, snack foods, non-electric
can opener, cooking tools / fuel, paper plates / plastic utensils)
-
Blankets
/ Pillows, etc.
-
Clothing
- seasonal / rain gear/ sturdy shoes
-
First
Aid Kit / Medicines / Prescription Drugs
-
Special
Items - for babies and the elderly
-
Toiletries
/ Hygiene items / Moisture wipes
-
Flashlight
/ Batteries
-
Radio
- Battery operated and NOAA weather radio
-
Cash
- Banks and ATMs may not be open or available for extended periods.
-
Keys
-
Toys,
Books and Games
-
Important
documents - in a waterproof container (insurance, medical records,
bank account numbers, Social Security card, etc.)
-
Tools
- keep a set with you during the storm
-
Vehicle
fuel tanks filled
-
Pet
care items (proper identification / immunization records / medications,
ample supply of food and water, a carrier or cage, muzzle and leash)
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Storing
Water for Emergencies
Disaster
can strike at any time and in any community. PWC takes extraordinary measures
to protect both the availability and quality of your water supply. Although
no amount of preparation can prevent a disaster, effective planning can
limit its effects. One of the most important supplies to have on hand
in the event of a disaster is safe drinking water.
How much
water should I have on hand?
- One gallon
of water per person per day.
- Store
enough water for at least three days.
- Store
more water in hot temperatures and for strenuous activities.
- People
with special needs such as nursing mothers, young children, and family
members with illnesses also require more water.
- If you
have advance warning of a disaster or other possible disruption of your
water supply, fill bathtubs, sinks, and all available containers with
water to supplement the water you have stored.
- If you
are caught unprepared, the drain on your hot water heater can supply
you with a good amount of water in an emergency.
How long
can I store tap water safely?
- As long
as disinfected tap water is stored in a clean, airtight container and
in a cool location, the water should remain safe indefinitely.
- Change
your emergency water supple at least every six months to ensure freshness.
- Store
the water in quality plastic containers instead of glass to minimize
breakage. Avoid using paper containers such as milk cartons.
- Make sure
the container has been washed well with a non-toxic soap and rinsed
well before filling.
- Do not
use containers that once contained chemicals or toxic material.
What is
a Boil Water Order?
Public health officials issue a Boil Water Order when there is a concern
that a disaster or other event has the potential to contaminate the water
supply.
- Boiling
your water is an effective way to ensure that your water is safe to
drink.
- Make sure
that any water used for drinking is boiled for at least three minutes
to make sure that the water is safe.
- If you
still have power, refrigerate the water after boiling.
- The Boil
Water Order will be lifted when the water is safe to drink. Listen to
your local news for status and updates.
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Flash
Floods
A
flash flood occurs when a body of water overflows its banks with little
or no warning. Flash flooding usually occurs when a thunderstorm stalls
over an area quickly filling up creeks, rivers, and lakes. Flash floods
can also happen where there is a dam break or there has been heavy rain
from a hurricane.
Flash floods
can happen up to six hours after a storm or other event takes place. Flash
floods are very dangerous. They have enough power to demolish buildings
and bridges and to move boulders.
Be Prepared
- If you
live or work in an area prone to flooding have the following ready.
- Purchase
flood insurance.
- Plan on
where to gather and/or call family and coworkers.
- Plan what
to do with pets. Shelters will not accept pets.
- Plan where
to move cars, motor homes, campers, trailers, ATVs, equipment, and livestock.
- Prepare
a disaster supply kit.
During
a Storm - When a flash flood alert has been issued:
- Never
attempt to cross water by vehicle or on foot. Waters can rise as high
as 10 feet in a matter of seconds. Also there may be hidden debris that
could cause injury or damage.
- If you
get trapped in a building, home, or car get out as fast as possible
and get to higher ground.
- If you
have to be evacuated bring your disaster kit, and a cell phone and charger.
- Be especially
careful at night, when it's harder to see flood dangers.
After
a Flood
- Check
with local authorities to make sure it is safe to go back.
- Report
any broken utility lines to PWC.
- Take photographs
and videos as soon as possible.
- Have well
water tested. Boil or use bottled water until this is done.
- If you
have to make repairs or clean up, wear a mask so as not to inhale mold
spores and sturdy shoes to protect the feet.
- Always
throw away any items that have been touched by the floodwater.
- Be aware
of scam artists who overcharge or ask to be prepaid for services. Contact
your local Better Business Bureau.
- Think
about floodproofing your home. Your county Cooperative Extension or
state FEMA office can help.
- Cleaning
up after a storm is a stressful time for you and your family. Find ways
to relieve stress
- Help your
neighbors. Offer to give them a ride, run an errand, or to help clean
up.
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2005
Hurricane Names
| Arlene |
Lee |
| Bret |
Maria |
| Cindy |
Nate |
| Dennis |
Ophelia |
| Emily |
Philippe |
| Franklin |
Rita |
| Gert |
Stan |
| Harvey |
Tammy |
| Irene |
Vince |
| Jose |
Wilma |
| Katrina |
|
Hurricanes
names are chosen from a list selected by the World Meteorological Organization.
The Atlantic is assigned six lists of names, with one list used each
year. Every sixth year, the first list begins again. Each name on the
list starts with a different letter, for example, the name of the very
first hurricane of the season starts with the letter A, the next starts
with the letter B, and so on. The letters "Q", "U",
"X", "Y" and "Z", however, are not used.
Often
when an unusually destructive hurricane hits, that hurricane's name
is retired and never used again. Since 1954, forty names have been retired.
In 1996 Hurricane Luis was retired. Is your name among the currently
used or retired hurricane names?
For
more information, logon to the National
Weather Service's Hurricane Center.
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