PWC employs more than 500 people. To better serve the public, PWC is divided into the following five divisions so that a multitude of tasks may be accomplished with efficiency.

Management Group
General Responsibilities: General management; includes other Division Officers; Human resources including personnel acquisition, retention, termination, training and medical review. Public Relations including internal and external communications, media relations and community relations.

Departments:
  • Executive
  • Communications & Community Relations
  • Human Resources

Electric Group
General Responsibilities: Complete oversight and responsibility for the electric system facilities, operations and performance including generation, transmission and distribution of power; Design, construction, maintenance and operation of the generation plant, transmission plant and distribution plant facilities.

Departments:
  • Engineering
  • Construction and Maintenance
  • Generation

Water Group
General Responsibilities: Complete oversight and responsibility for the design, construction, operation and maintenance of water treatment and wastewater treatment plants as well as collection and distribution facilities.

Departments:
  • Engineering
  • Construction and Maintenance
  • Water Facilities
  • Water Reclamation Facilities
  • Environmental Programs

Financial Group
General Responsibilities: Complete oversight and responsibility for the financial, customer service and budgeting of the company; all accounting and billing functions; All customer service administration, records, credit, and cashiering; Risk management including insurance, safety, environmental and claims; rates, projections; metering services; electric and water meter testing, installation and removal including meter reading and tampering.

Departments:
  • Accounting
  • Risk Management
  • Financial Planning & Capital Projects
  • Customer Service
  • Internal Auditor
  • Metering Services

Administrative Group
General Responsibilities: Complete oversight and responsibility for company-wide materials management, facilities and equipment maintenance, special projects, communication systems and computer information systems; Purchasing, warehousing, delivery and material repair shop; Maintenance of all buildings, grounds, vehicles and equipment of the company; Special projects as assigned including property management, annexation, and legal; telecommunication systems including telephone, radio, paging, fiber optics and new ventures; Computer systems including hardware, software, programming and reliability; programs and planning for electric, water and sewer services for the PWC system.

Departments:
  • Business Planning, Development, & Logistics
  • Facilities and Equipment Maintenance
  • Telecommunication Systems
  • Information Systems

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Public Works Commission
P.O. Box 1089
Fayetteville, NC 28302
(910) 483-1401
1-877-OUR-PWC1 Emergencies
(910)483-1382 Customer Service
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