Fayetteville Public Works Commission
PO Box 1089
Fayetteville, NC 28302
(910) 483-1382 Customer Service
1-877-OUR-PWC1 24-Hour Emergency
(1-877-687-7921)

Customer Service Center
Operations Complex
955 Old Wilmington Rd.
Fayetteville, NC 28301
Please click on each link below to see contact information for that department.
Customer Service PWC Board
Emergencies Purchasing
Human Resources Capital Projects
Communications & Community Relations Real Estate/Special Projects
Management Risk Management
Electric Division Water Division

Engineering
Electric Construction/Maintenance
Generation
Engineering
Services
Water Quality/Plants
Wastewater

Customer Service
For information pertaining to establishing service, transfer or disconnect service, account & billing inquiries, payment options, location of paystations, connection fees and office hours
(910) 483-1382

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Emergencies
PWC operates a 24-hour emergency dispatch facility. Types of emergencies may be power outages, downed tree limbs on electrical lines, water main breaks, etc.
1-877-OUR-PWC1 (1-877-687-7921).

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Human Resources
For information regarding PWC personnel and job opportunities
(910) 223-4120


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Communications & Community Relations
Media requests, information pertaining to public appearances by PWC Educational Mascots, site tours and PWC involvement in the community.
(910) 223-4009

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Management
To contact PWC General Manager and Division Officers
(910) 223-4001

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Electric Division >>

Electrical Engineering
For information pertaining to the availability of electric utilities and other electrical related issues
(910) 223-4514

Electric Construction / Maintenance
For information pertaining to construction or maintenance of the electric system facilities or trees along power lines
(910) 223-4500

Generation
For information pertaining to generating supplemental electricity for PWC customers
(910) 223-4812


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PWC Board
For information regarding PWC Board; meeting agenda, board meeting meetings
(910) 223-4001

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Purchasing
For information on PWC's procurement procedures, purchasing, invoicing, payments
(910) 223-4337

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Capital Projects
For information pertaining to utility rates and contract agreements
(910) 223-4159

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New Development/Real Estate Projects
For general information pertaining to new residential/commercial developments, proposed electric/water/sewer utility extensions, projects qualifying for Economic Development Incentives, easement acquisitions, and ongoing capital improvement projects within the following districts: NORCESS, EASTOVER, STEDMAN, and HOPE MILLS.
(910) 223-4341

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Risk Management
For information on PWC's claims process, environmental compliance procedures, employee training programs, and theft of service
(910) 223-4115

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Water Resources >>

Water Resources Engineering
For more detailed information pertaining to the availability of water and sanitary sewer utilities, facility investment (FIF), irrigation services, extension of new water and sanitary sewer utilities:
(910) 223-4730

Water Quality/Drinking Water Plants
For information on PWC’s water quality, drinking water treatment process and facilities

Wastewater
For information on PWC’s Wastewater treatment process and facilities

Water Services
For information pertaining to sanitary sewer stoppages and water main leaks:
(910) 223-4715 or (910) 223-4716

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Public Works Commission
P.O. Box 1089
Fayetteville, NC 28302
(910) 483-1401
1-877-OUR-PWC1 Emergencies
(910)483-1382 Customer Service
Contact Us