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CUSTOMER PAYMENT CENTER

PWC's Customer Service Center is located at 955 Old Wilmington Rd. We accept cash, check, and money order payments at this location. Customers paying by debit/credit card at the 955 Old Wilmington Rd. location must use our lobby courtesy phone to access Speedpay ($3.50 convenience fee applies). There is an ATM on-site, plus a night depository for payment. However, payments placed in the depository during normal working hours will not be processed until the following scheduled work day.

Customer Service
(910) 483-1382 | (910) 483-5402 fax | email

Customer Service Center Hours
M-F, 8:30 a.m.-5:30 p.m., excluding holidays

Telephone Service Hours
M-F, 8 a.m.-8 p.m., excluding holidays

24-Hour Emergency
1-877-OUR-PWC1 (1-877-687-7921)

 

PWC offers several other payment options, to learn more click here.


 

LEED Certified

PWC opened its LEED-certified Customer Service Center on Nov. 23, 2009 adjacent to the PWC Operations Complex at 955 Old Wilmington Rd.       

The 10,000 sq. ft. building is one of the first buildings in Cumberland County to be LEED certified.   LEED (Leadership in Energy & Environmental Design) is the nationally accepted benchmark for the design, construction and operation of high performance green buildings. LEED is designed to promote design and construction practices that reduce the negative environmental impacts of buildings and improve occupant health and well-being.        

The building’s designing architect is Walter Vick, AIA, of the LSV Partnership of Fayetteville and the General Contractor is Construction Management & Development Services, LLC, of Raleigh.  System WorCx is the project’s commissioning and LEED Consultant.

The project meets 42 LEED credits including:

  • Providing parking for low emitting/fuel efficient vehicles & carpool/vanpool vehicles.   
  • Storm water runoff controlled through bioretention basin.         
  • Located on public bus routes.
  • Use of low-flow water fixtures and waterless urinals.
  • Efficient geothermal heat pump, electrical systems and automation systems are designed to reduce energy consumption.    
  • Geothermal heat pump eliminates the use of refrigerants which minimize or eliminate the emission of compounds that contribute to ozone depletion and global warming.
  • Solar reflectant roof surface.     
  • Motorized louvers on building’s west side will minimize energy cost by adjusting to the sunlight exposure.         
  • Revolving door minimizes air transfers and helps maintain optimal operating temperatures.      
  • Use of durable, long-lasting materials minimizes maintenance costs and use of cleaning chemicals.
  • Incorporates natural day lighting in more than 90% of normal work spaces.
  • Interior lighting fixtures are automatically controlled to turn off when the space is unoccupied.
  • Exterior LED lighting minimizes light pollution.
  • More than 25% of the construction waste was recycled and diverted from the landfill.
  • More than 20% of the total building materials content has been manufactured using recycled materials.             
  • Approximately 30% of the building materials were extracted, harvested, recovered or manufactured within 500 miles of the facility.   
  • All low emitting materials (sealants, paint, carpets, etc.) were used throughout the building.


Customer Payment Center (Ribbon Cutting) | Customer Payment Center (Design Features)

Customer Payment Center (Leed Certification)