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Line
Clearance (Tree Trimming) | Tree Trimming Guidelines
| Tree Trimming Request Form
Street/Area Lights | Inspection/Permits
| Power
Generation | FAQ
Provision and Ownership of Metering Enclosures
PWC's Electric Systems Division is responsible for the electric system facilities, operations and performance including generation, transmission, and distribution of power. This division is also responsible for the design, construction, maintenance, and operation of the generation plant and distribution plant facilities.
Two departments within the Electric Systems Division are Electric Construction & Maintenance and Substations.
Electric Construction performs utility construction, system operations, line clearance (tree trimming), and fiber optic installation and maintenance services for PWC's Distribution and Transmission Systems. This department is responsible for the routine maintenance and emergency response to over 72,000 customers. It also maintains 1,455 miles of overhead distribution, 662 miles of underground distribution, 121 miles of overhead transmission circuits, and approximately 200 miles of fiber optic cable.
Substations is responsible for the construction, maintenance, and operation of PWC's 33 transmission to distribution substations, three point of delivery transmission substations, and 15 large industrical/commercial substations. This department also maintains the generator step up transformers and associated high voltage protective equipment at PWC's Butler-Warner Generation Plant. It installs and maintains all Supervisory Control and Data Acquisition (SCADA) System substation interaces, including remote terminal units, equipment remote controls, and alarm status devices. Additionally, Substations calibrates and tests transmission and distribution system protective relaying systems.
Line Clearance (Tree Trimming)
At PWC, we know the citizens of Fayetteville and the surrounding areas are proud of their urban forests. We also know that power outages are an inconvenience to our customers. But when trees compete with overhead power lines, the outcome could be "shocking" - especially in the case of downed power lines associated with overgrown or fallen trees.
Line Clearance / Vegetation Management is an essential part of power line maintenance at PWC to ensure safe, reliable electrical service. Within this department, we prune or remove trees (undesired vegetation) from right-of-ways of overhead power lines for safe conductor to tree clearances. PWC routinely (every 3 to 5 years) surveys, plans, and performs the maintenance work necessary to clear the power lines. Presently, this maintenance work is performed on a three-year rotation.
If your tree problem involves interference with water and/or sewer lines, please contact the PWC Water Resources Construction Department at (910) 223-4716. If it is located on watershed property, please contact the PWC Watersheds Department at (910) 223-4760.
Surveying
and Planning
Right now, PWC staff survey all of the overhead power lines approximately
every five years. During this time of surveying, we are also planning
future work for the Line Clearance crews. PWC crews will notify then
customers that they may have trees that impose a threat to the overhead
power lines.
Our work is concentrated mostly on clearing transmission and distribution circuits. Most secondary and service drop lines are insulated and do not require maintenance unless a limb is putting substantial pressure on the line, thus causing the insulation to be rubbed off the wire. PWC does not remove trees along secondary or service drop lines.
The Line Clearance crews trim trees that are a hazard to overhead power lines or that obstruct the illumination of streetlights. Using the latest in Arboriculture techniques, the crews achieve the needed clearance until the next scheduled trimming rotation. The adequate clearance is determined on a tree-by-tree basis, referencing the tree species, layout of the land, location of the tree, and the power line itself.
If the problem you are experiencing with a tree does not fall under these trimming guidelines, it is the responsibility of the customer to contact a private contractor to perform the work.
To request tree trimming, please call Customer Service at (910) 483-1382 or click here.
Essential
Clearances
New Construction of Overhead Lines
Width may vary with site conditions -
|
Existing
Overhead Lines
Width may vary with site conditions -
|
If you have any questions concerning PWC's line clearance policies and procedures, please call (910) 223-4506.
Help
PWC Serve You!
Plan before you plant, and maintain what you've already planted. For
a free brochure on proper tree planting, please call (910) 223-4022.
You may also view tree planting guidelines and learn about PWC's TREE
POWER program by clicking here.
To request maintenance of street lights and area lights, or to report an outage, please contact the PWC Customer Service Department at (910) 483-1382 or submit a request form.
Inspections
1. All new construction locations must have an inspection performed
and on file at the City of Fayetteville Inspection Department before
electric service can be activated.
2. When any work occurs inside a meterbase - to new or existing services,
it must be inspected before power can be supplied.
3. If power is off at a location for 6 months or more, an inspection
must be performed before power can be supplied.
4. For more information, please call the City of Fayetteville Inspection
Department at 433-1707/1714/1056 or visit their website.
Permits
Demolition permits must be obtained from the City of Fayetteville Inspections
Department at City Hall. A copy of the demolition permit must be presented
to the PWC Electric Construction department before electric lines can
be removed from demolition location. For more information, please call
the City of Fayetteville Inspection Department at 433-1707/1714/1056
or visit their website.
Q.
Are Meter Bases and Service Poles supplied by PWC?
A. Service Poles are not supplied by PWC. As of December 31, 2004, PWC
stopped issuing meter bases for services 400 amps or below; however,
PWC does issue meter bases for services above 400 amps. You will need
to bring a copy of your electrical permit to the PWC Warehouse in order
to have the meter base issued to you. The PWC Warehouse is located at
1097 Public Works Drive, located off Belt Blvd.
** After installation of the meter base by the homeowner's electrician, the homeowner is then responsible for all components of the electrical system, with the exception of the service wire at the point of connection. **
Q.
Are trees trimmed for Area Light illumination?
A. No - this is the responsibility of the landowner. Please see the
yellow pages for local tree trimming services.
Q.
Are trees / limbs trimmed on the secondary, (service drop) lines that
run from the street to the customer's house?
A. No - these lines are usually insulated and they do not require maintenance
unless a limb is putting substantial pressure on the line and rubbing
the insulation off the wire. Secondary (service drop) lines are accessed
and maintained during routine maintenance on a 3 to 5 year rotation.
Q.
What number do I need to call when I have a problem with…Power
Outages, Downed Power Lines or Poles, and Voltage Concerns?
A. Monday-Friday, 8:00 am-8:00 pm, please call PWC's Customer Service
at (910) 483-1382. For 24 hour emergency service, please call PWC's
Dispatch at 1-877-OUR-PWC1.
Q.
What number do I need to call when I have a problem with…Street
Lights, Area Lights, or Tree Trimming Requests?
A. Monday-Friday, 8:00 am-8:00 pm, please call PWC's Customer Service
at (910) 483-1382. For 24 hour emergency service, please call PWC's
Emergency Dispatch at 1-877-OUR-PWC1.
Q.
If I need my secondary (service drop) line temporarily disconnected
for tree / limb removal, what procedures do I need to follow?
A. Contact Customer Service at 483-1382, between the hours of 8:00 am
and 5:00 pm. This requires a 24-hour notice.
Q.
What procedures do I need to follow before I do any underground digging?
A. Call NC One Call at 1-800-632-4949. State law requires a 48-hour
notice.
Q.
Can I attach signs / posters to electrical poles?
A. No - this could prove to be harmful to any person(s) that may be
required to climb the poles.
Q.
How close can I plant shrubbery to the transformer box in my yard?
A. You should plant the shrubs at least 3 feet from the sides and 9
feet from the front of the transformer box.
Public
Works Commission
P.O. Box 1089
Fayetteville, NC 28302
(910) 483-1401
1-877-OUR-PWC1 Emergencies
(910)483-1382 Customer Service
Contact Us
