Frequently Asked Questions – eBill

What is the eBill?

The PWC eBill is your monthly, paperless utility bill that you receive directly by email. Your eBill will have a summary of your charges, your actual utility statement (just like the paper copy you receive currently) and additional information that can help you save energy, save water and save money.

What does an eBill look like?

View sample eBill

I already pay some bills online. Is that the same as electronic billing?

Not quite. If you already pay some bills online, you probably receive paper statements through the U.S. Postal Service and then go to the Internet to pay these bills. EBills differ because they are paperless and delivered electronically directly to your email inbox. You actually view your bill in your email and then when you are ready to pay, all you need to do is choose the amount,schedule the date you want the bill paid and click to pay. Everything is paperless unless you wantto print your online bill for your files.

How do I enroll to get my PWC eBill?

That’s easy. Login to the online account manager and select the green leaf icon for paperless billing next to the account you want to receive as an eBill. After enrolling, you will receive a confirmation email and your next utility bill will come via email.

What version of Adobe Acrobat doe I need for the eBill?

The eBill needs the free Adobe Acrobat Reader version 7.0 or higher. Click here to download the latest version of the free Adobe Acrobat Reader.

Is there a fee for this service?

No, the eBill is free for our customers. There is also a no-fee electronic payment option for a customer that is a bank transfer-ACH transaction. This option is available from the eBill itself. When you receive and open your eBill, you will have an option to click and pay from the eBill.

Credit card or debit payments from within the eBill do have retail money transfer fees from Western Union, the vendor contracted to process credit card payments from PWC.

Will I need to remember another password to open my bill?

No, to open your eBill:

1. Open the PDF attachment included with the email and
2. Provide the first five digits of your billing address zip code to open the eBill.

Do I have to pay electronically from the eBill?

No, you can continue to use other methods including Automatic Bank Draft, credit card payments at the Western Union site (fees apply), cash payment through local Western Union sites (see back of your bill for locations) or regular mail.

Do I receive a payment confirmation if I pay my bill electronically from the eBill?

Yes. We will send you an email confirming your payment.

If I’m currently set up to pay my utility bill automatically through my bank or credit union (automatic bank draft program), can I continue using this service and also receive paperless bills?

Yes

How and when will I receive my eBill?

You will receive your eBill on the same schedule as your paper bill. Your meter reading schedule, billing and due dates do not change. Once you sign up for the eBill, you will receive your next bill electronically. The only exception would be if you sign up today and your bill is due to be mailed in the next three days. If this is the case, you would still receive your paper bill and then the next month you will receive the eBill by mail.

What email address will my eBill emails come from?

eBill emails come from eBill@faypwc.com.

Do I have to sign up for a certain amount of time?

You can be unsubscribed at any time to go back to a paper utility bill. Each eBill you receive has a link to unsubscribe.

Can I get both the paperless and my paper bill?

No, only one option is available.

How do I change the email address my eBill is delivered to?

You may email eBillhelp@faypwc.com and indicate your account number and the new address you wish to use.