Are Meter Bases and Service Poles supplied by PWC?
Service Poles are not supplied by PWC. As of December 31, 2004, PWC stopped issuing meter bases for services 400 amps or below; however, PWC does issue meter bases for services above 400 amps. You will need to bring a copy of your electrical permit to the PWC Warehouse in order to have the meter base issued to you. The PWC Warehouse is located at 1097 Public Works Drive, located off Belt Blvd.
After installation of the meter base by the homeowner's electrician, the homeowner is then responsible for all components of the electrical system, with the exception of the service wire at the point of connection.
Are trees/limbs trimmed on the secondary, (service drop) lines that run from the street to the customer's house?
No - these lines are usually insulated and they do not require maintenance unless a limb is putting substantial pressure on the line and rubbing the insulation off the wire. Secondary (service drop) lines are accessed and maintained during routine maintenance on a 3 to 5 year rotation.
What number do I need to call when I have a problem with…Power Outages, Downed Power Lines or Poles, and Voltage Concerns?
Monday-Friday, 8:00 am-8:00 pm, please call PWC's Customer Service at (910) 483-1382. For 24 hour emergency service, please call PWC's Dispatch at 1-877-OUR-PWC1.
What number do I need to call when I have a problem with…Street Lights, Area Lights, or Tree Trimming Requests?
Monday-Friday, 8:00 am-8:00 pm, please call PWC's Customer Service at (910) 483-1382. For 24 hour emergency service, please call PWC's Emergency Dispatch at 1-877-OUR-PWC1.
If I need my secondary (service drop) line temporarily disconnected for tree / limb removal, what procedures do I need to follow?
Contact Customer Service at (910) 483-1382, between the hours of 8:00 am and 5:00 pm. This requires a 24-hour notice.
What procedures do I need to follow before I do any underground digging?
Call 811 at 1-800-632-4949. State law requires a 48-hour notice.