How Do I…

General Questions

How do I ask for giveaways, like brochures and goodies?

How do I ask for bottled water?

How do I get a fat trapper? How do I get refill bags for my fat trapper?

Can I fish in lakes on PWC property?
PWC owns and manages 4 lakes in the Little Cross Creek Watershed. Fishing is only allowed with restrictions on Glenville Lake. Fishing is only allowed from a pier at Mazerick Park or from a boat rented from the parks office. Fishing from the bank is not allowed and boats are only allowed in a certain section of the lake. The restrictions are in place for several reasons. The PWC owned lakes are a vital source of drinking water for our community. It is necessary to restrict access for security reasons as well as to ensure good water quality. The lakes and surrounding woodlands are environmentally sensitive areas that must be kept free of human disturbance. The woodland and riparian vegetation along the shoreline of the lakes act as a filtering buffer for pollution. Fishing from the bank disturbs this buffer and degrades water quality.

Where is the PWC Farm located?

What does PWC do with the crops grown at their farm?
Hay is sold to the public to be used to feed livestock (cows, horses, goats). Crops grown at the farm are sold to local grain markets (wheat, corn, grain sorghum, soybeans). The grain market sells to vendors who make livestock feed out of the grains. To learn more about the farm, click here.

Who do I contact for storm drains?
Contact the City of Fayetteville’s Stormwater Division regarding storm drains. Call (910) 433-1613 or click here for more information.

How do I file a claim?
Report the incident within 24 hours by calling the PWC Claims Department at (910) 223-4119 or (910) 483-1382. You must describe in detail what happened and complete a claims form. In addition, you should create an inventory of your damages and have them available for assessment during the investigation, plus photograph/video any items that were disposed (ex. food spoilage, water/sewage overflow). You should also preserve all receipts and submit them with your claims form.

PWC 101: Avoiding Food Spoilage
Dear Gabby: How Long Will My Food Last in the Fridge?

Can I hunt or camp on PWC property or fish in PWC lakes?
No.

How do I report theft of PWC service/property?

 

Customer Service/Bill Payment Questions

How do I sign up for Ebill?

How do I pay my bill?

How do I sign up for bank draft?

How do I get my name on the Medical Priority List for first response during a weather related outage?

 

Water/Wastewater Questions

How do I get a residential lawn irrigation meter?

How do I get a commercial lawn irrigation meter?

If I want to dig a hole in my yard, who do I call to avoid underground utilities?

How do I get my meter checked for accuracy?
Call Customer Service at (910) 483-1382 to request a test. All tests are subject to a testing fee:

a) testing fee of $50 for each electric meter tested which accuracy falls within limits has established by ANSI.
b) testing fee of $85 for each water meter tested which accuracy falls within limits has established by AWWA.
The customer pays no fee if meter tested does not exhibit acceptable accuracy. In this circumstance, the customer’s current and previously billed amounts (up to 12 months) are subject to adjustment, up or down.

What is a watershed?

How do I get my water tested?
PWC water customers may contact the Customer Service Department at (910) 483-1382 to request water testing.

Does PWC offer water conservation kits?

 

Electric Questions

How do I report an area or street light that isn’t working?

How do I report an outage?

Who do I call to get trees trimmed from the power lines?
To request tree trimming, please call Customer Service at (910) 483-1382 or click here. Learn more about tree trimming by clicking here.

If I want to dig a hole in my yard, who do I call to avoid underground utilities?

How do I get my meter checked for accuracy?
Call Customer Service at (910) 483-1382 to request a test. All tests are subject to a testing fee:

a) testing fee of $50 for each electric meter tested which accuracy falls within limits has established by ANSI.
b) testing fee of $85 for each water meter tested which accuracy falls within limits has established by AWWA.
The customer pays no fee if meter tested does not exhibit acceptable accuracy. In this circumstance, the customer’s current and previously billed amounts (up to 12 months) are subject to adjustment, up or down.

Who do I call about obtaining old power poles?
PWC does offer used poles to the public, but availability is subject to change without notice. Customers are required to cut and load the poles themselves. Used poles can be picked up from the PWC Warehouse at 1097 Public Works Drive, Monday through Friday from 9:00am -3:30pm. Customers must complete a form at the electric side of the warehouse before entering the warehouse yard. To check availability, call (910) 223-4355.


Environmental Questions

Who do I call to pick up garbage?
The City of Fayetteville is responsible for picking up trash inside the city limits. Click here for more details, or call their Customer Service Department at (910) 433-1FAY.

Who do I call about potholes? If the pothole is inside the city limits of Fayetteville, call (910) 433-1FAY.

Does PWC offer recycle bins?
PWC does not offer recycling bins, but the City of Fayetteville does for residents who live inside the city limits. To learn more, click here. The County also offers recycling sites at various locations around Cumberland County. To learn more, click here.

Does PWC offer solar panels?
PWC does not offer solar panels, but will assist customers if they decide to install a panel and are interested in selling the power to us. For more information, contact the PWC Customer Programs Group at (910) 223-4600.

Where can I get information to sell renewable energy to PWC?
Click here or call (910) 223-4766.