To report an outage, please call 1-877-OUR-PWC1 or 1-877-687-7921. This phone number is for for emergencies only, not for account related questions.
At PWC, our emergency plan of operations is in place -- ready to implement on a moment's notice. Rest assured if we do experience utility outages due to severe weather or other emergencies, PWC crews will work around the clock to restore power and water as quickly as possible to all our customers.
Hurricane season is June-November. Because of its close proximity to the coast, Fayetteville is easily affected by hurricanes which reach North Carolina. Prior to the storm, PWC takes precautions and prepares for the threat of bad weather.
For the safety of our crews our buckets cannot be in the air when sustained wind speeds are 30+ mph. Our crews will continue to respond during that time, but cannot perform work that requires use of a bucket until the winds die down.
We'd like to take this opportunity to offer the following reminders to ensure your emergency plan is in place as well.
|Eye on the Storm - Fayetteville Observer||Helpful Hints from the American Red Cross|
|Before A Storm Threatens||How prepared are you? Quiz yourself on storm preparedness|
|Restoration||Storm Preparation Guide|
|Using Portable Generators||Disaster Preparedness: Storing Water for Emergencies|
Once the storm has passed and the PWC system is stabilized, we are also prepared to assist other utilities who may have experienced damage to their systems. This is through our Mutual Aid Agreements with other public power communities. Learn more