Safety | Environmental Compliance | Hazard Communication Program | Claims | Training

PWC's Risk Management Department consists of a Risk Manager, Safety Specialist, Environmental Compliance Specialist, Claims/Subrogation Specialist and a Training Coordinator.

Although each staff member specializes in a particular Risk Management discipline, the department's overall objective is to protect the assets of PWC. These assets include over $417 million in property, 270 fleet vehicles, and nearly 535 employees. Our process involves Risk Financing (including Insurance Procurement), Loss Prevention/Control, Incident Analysis, Staff Development, and Regulatory Monitoring.


Safety
The Safety Specialist's responsibilities include: ensuring company-wide compliance with safety regulations, providing safety advice to all departments, and administering the PWC Workers' Compensation Program.
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Environmental Compliance
The Environmental Compliance Department is dedicated to ensuring PWC's compliance with all applicable environmental regulations impacting its operations currently and in the future. The objectives of the department are to: responsively address all environmental compliance issues/concerns that PWC is currently facing; minimize the affects of changes in environmental regulations or new regulations that may impact PWC in the future; ensure facility compliance with applicable EPA and NC DEHNR regulations through environmental assessment, correction and management; and encourage and support PWC's efforts of proper waste minimization and management for preservation of the environment.
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Hazard Communication Program
The Occupational Safety and Health Administration (OSHA) Hazard Communication Standard 29 CFR 1910.1200, the North Carolina Occupational Safety and Health Hazard Communication Standard (13 NCAC 7c.0101 (a) (99)) and the Hazardous Chemical Right to Know Act (GS 95-173-95-218) are commonly referred to as Employee and Community Right to Know Acts. The Environmental Compliance Department is responsible for ensuring PWC's compliance through: employee training on the written program, MSDS, warning labels; HazCom meetings; and HazCom inspections.
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Claims
The responsibilities of the Claims & Recovery Specialist are to administer public liability claims; coordinate subrogation & third party billing program; handle potential and active claims; and serve as liaison for legal cases.

Claims Policies
When customers set service with PWC they agree to our policies. This agreement between PWC and the customer is necessary before activating services. Each service is a different agreement by policy. The responsibility of the customer by policy in brief is to pay for their billing in a timely manner and that all three services should have a protective device on it to protect the appliances of the customer.
The responsibility to install these devices is the customers responsibility.

  • Electric - Surge devices to protect their appliances.
  • Water - Pressure control devices to prevent too much pressure from entering the plumbing lines. (There is a minimum pressure of 30 PSI but no maximum pressure supply.)
  • Sewer - A back-water valve to be installed between the lateral tap of the PWC connection and the house. This prevents a back-up of sewage in the home.

The only exceptions to these policies are when a PWC employee is negligent or the system falters resulting in negligence.
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Training
The responsibilities of the Training Staff Development Specialist are coordinating the necessary staff development courses; designing specific training/apprenticeship programs; managing A/V equipment resources; and coordinating web based/alternative training programs.
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Public Works Commission
P.O. Box 1089
Fayetteville, NC 28302
(910) 483-1401
1-877-OUR-PWC1 Emergencies
(910)483-1382 Customer Service
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