COVID-19 Update
PWC has been working to meet the requirements outlined in Governor Roy Cooper's Executive order 142 that stopped utility disconnections from March 31 to July 31. The order required utilities to offer six-month payment of past due balances after the order ended if the customer contacted their provider and requested a payment plan.
Many utilities throughout the state resumed cutoffs August 1 when Executive Order 142 ended if customers had not setup plans. PWC put our customers on automatic payment plans and the first payment is due along with the current amount of the customers bill they received in August. In addition, PWC included past due balances before the executive order in the payment plans when the order did not protect those customers.
If a customers payment of their August bill and the 1st installment of the payment plan is not received by their August bill due date, they will become eligible for disconnection. A customer on a payment plan may pay early some or all of the balance due. To ensure early payment is properly allocated, customers must contact PWC at 910-483-1382 or customer.service@faypwc.com.
For specific account information, customers can log-in to the PWC online account manager or contact customer service at 910-483-1382.
WRAL-PWC Payment Plans & Community Resources
Assistance Announced for Fayetteville City Residents
- Message from CEO David Trego-Sept 2020
- August update
- July EO142 Update
- Message from CEO David Trego-June 2020
- Message from CEO David Trego- May 2020
- Information in your April bill regarding COVID-19 & your services
- March PWC COVID-19 Update
COVID-19 Related Resources
NC Exec Order Extending Temporary Disconnections
NC Exec Order No. 124-Utilities
Essential Critical Infrastructure Workforce
Preparing Your Facility For Re-Opening
PWC Customer Newsletter: Covid-19 Edition
Local & State Resources
CCS Fund for Student Emergency Needs
CDC Center for Disease Control & Prevention
Center for Economic Empowerment & Development (CEED)
City of Fayetteville Loan Program Information
Cool Springs Downtown District
Cumberland County Department of Social Services
NC Department of Health & Human Services
NC Department of Public Instruction
Rapid Recovery for Small Businesses