Executive Order 142 Expires July 29
PWC is preparing for the expiration of Governor Cooper’s Executive Order 142 on July 29 and setting up payment plans for residential customers with past due balances. PWC CEO David Trego updated the PWC Board of the utility’s plans at the July 22 Commission meeting as PWC prepares to help customers manage past due balances incurred because of COVID-19.
PWC suspended disconnections on March 16 and since then has followed the Governor’s executive orders related to utility billing and cut off procedures. On July 29, Executive Order No. 142 will expire, allowing normal non-payment disconnection procedures to resume. Customers with past due balances will have up to six months to pay off amounts owed.
First issued on March 31, the governor’s executive orders temporarily suspend residential utility service disconnections and waives penalties, fees, and interest on amounts due during the period. Gov. Cooper has emphasized that customers’ bills are not being forgiven under his executive orders. Customers are still responsible for paying for all utility services used. While the Governor’s Order requires customers to call their utility in order to take advantage of the 6 month repayment plan, PWC is automatically enrolling customers in a plan.
“COVID-19 has impacted the Fayetteville area in ways we never imagined and we appreciate those customers who have remained current or made partial payments over the past few months.”, said Trego. “We understand the financial hardship the COVID-19 pandemic has brought to many of our customers and we stand ready to help through this difficult time. By going beyond the minimum requirements of Governor Cooper’s Executive Order and automatically placing all residential customers in a 6 month payment plan, rather than having them call PWC, we can hopefully make life a little less stressful for our customers as we all work together to get through these unprecedented times.”
PWC will automatically enroll customers with an unpaid balance in a six month payment plan, starting with their August bills. As of July 22, more than 20,000 or nearly 20 percent of PWC customers have past due balances. PWC estimates approximately $10 million of unpaid accounts since COVID-19 began and is communicating with customers that payment plans are being established and the first installment of the payment plan will be due in August.
For specific account information, customers can log-in to the PWC online account manager or contact customer service at 910-483-1382.