PWC has received reports of someone calling customers trying to collect a PWC payment. The caller, using a 704 area code, tells customers they are past due on their accounts and threatens to shut off services. The scammer then tells the customer they should immediately provide their credit card or bank information over the phone to avoid service disconnection.
Remember, if someone claiming to be from PWC asks for a payment, beware! PWC employees do not call customers to collect payment. Nor do they collect payments in person. Never provide personal information or banking information if someone calls you to collect a payment. If you are unsure, call PWC at 483-1382 or if you feel someone is a threat, call 911.
It is also important to remember that PWC does have an optional automatic call that reminds a customer if we have not received their payment, but it does not attempt to collect the payment over the phone.
Don’t Become a Victim
PWC has received reports of someone approaching and/or calling customers in the Hope Mills area trying to collect a PWC payment. If someone claiming to be from PWC asks to enter your home or asks for a payment, beware! PWC employees do not enter homes (unless you have requested a special service) or collect payments in person. Never provide personal information or banking information if someone calls you to collect a payment. If you are unsure, call PWC at 483-1382 or if you feel someone is a threat to you at your home, call 911.
PWC Not Affiliated with Water/Sewer Insurance Policies
Some Fayetteville residents and PWC customers have recently been solicited by companies selling insurance for the water & sewer pipes which run from the water and sewer mains to the customer’s house.
PWC is not affiliated with nor has endorsed the sale of any type of water or sewer insurance policies and does not require such insurance to receive PWC services. PWC owns and maintains the utilities, including water and sewer service lines, located in the public right-of-way up to the customer’s property line. If the water and sewer utilities are on a dedicated easement, PWC owns and maintains the utilities within the easement. PWC customers are responsible for utility lines within their property line.
PWC encourages customers to carefully evaluate the merits of the insurance/program and are reminded that they are under no obligation or requirement to participate.