Storm Central

24 Hour Emergency Hotline: 1-877-OUR-PWC1 or 1-877-687-7921hurricanes
This number is for emergencies only.  For account-related questions, call (910) 483-1382.

Medical Priority Notification
Sign up to receive early advisement and priority restoration consideration if you or a loved one use life-sustaining medical equipment.  Medical Priority Application

Updated Contact Info
Contact Customer Service at (910) 483-1382 or customer.service@faypwc.com to update your contact info so our system can automatically recognize you when reporting an outage. You can also do this using our Online Account Manager (must be a registered user).

Helpful Links

Videos/Brochures

Our emergency plan of operations is in place – ready to implement on a moment’s notice.
Rest assured if we do experience utility outages or other weather-related emergencies,
PWC crews will work around the clock to restore power and water to all our customers as quickly and safely as possible.