Storm Central

24 Hour Emergency Hotline: 1-877-OUR-PWC1 or 1-877-687-7921
This number is for emergencies only. For account-related questions, call (910) 483-1382.

Medical Priority Notification
Sign up to receive early advisement and priority restoration consideration if you or a loved one use life-sustaining medical equipment. Medical Priority Application

Updated Contact Info
Contact Customer Service at (910) 483-1382 or customer.service@faypwc.com to update your contact info so our system can automatically recognize you when reporting an outage. You can also do this using our Online Account Manager (must be a registered user).

Helpful Links

PWC’s Restoration Plan
City of Fayetteville Storm Prep Info
Storm FAQ
Ready.gov
National Weather Service’s Hurricane Center
Hurricane Watch Guide (Fayetteville Observer) (PDF)
Mutual Aid Agreements

Videos/Brochures

Restoring Your Power
How prepared are you?
Storm Preparation Guide
Flash Flood
Disaster Preparedness: Storing Water for Emergencies
Portable Generator Safety Tips | Video
PWC’s Medical Priority Program
How to Prevent Food Spoilage During an Outage
Hurricane Fran: 20 Years Later

Our emergency plan of operations is in place – ready to implement on a moment’s notice.
Rest assured if we do experience utility outages or other weather-related emergencies,
PWC crews will work around the clock to restore power and water to all our customers as quickly and safely as possible.