Contact Us
- Customer Service Center:
M-F, 8:30am-5:30pm, excluding holidays | Closed due to COVID-19 - Customer Service Call Center: (910) 483-1382, Mon-Fri, 7am-8pm, excluding holidays
- 24-Hour Emergency:1-877-OUR-PWC1 (1-877-687-7921)
- Hearing or Speech Impaired: 711 (TTY or TDD Relay Service)
- Customer Service Email: customer.service@faypwc.com
- Customer Service Fax: (910) 483-5402
- Online Account Manager
- Report a Problem Online
- Mailing Address (all non-payment PWC business)
PO Box 1089
Fayetteville, NC 28302 - Shipping Address
955 Old Wilmington Rd.
Fayetteville, NC 28301 - Billing/Payment Address
PO Box 71113
Charlotte, NC 28272-1113
- General Inquiries: (910) 483-1382
- General Manager & Division Officers: (910) 223-4001
- Board of Commissioners: (910) 223-4001
- Human Resources: (910) 223-4120
- Media | Communications/Community Relations: (910) 223-4009
- Electrical Engineering: (910) 223-4514
- Electric Construction/Maintenance: (910) 223-4500
- Power Generation: (910) 223-4812
- Purchasing: (910) 223-4337
- Financial Planning: (910) 223-4102
- Customer Programs: (910) 223-4359
- Legal, Claims, & Real Estate Projects: (910) 223-4115
- Water Resources Engineering: (910) 223-4730
- Water Quality/Drinking Water Plants: (910) 223-4708
- Wastewater/Sewer Plants: (910) 223-4700
