News
READ MORE »Starting Dec. 1, 2023, the Cumberland County Department of Social Services will begin accepting applications for the North Carolina Low Income Energy Assistance Program (LIEAP) to help qualified families with their heating costs. The federally funded program provides a one-time vendor payment to help eligible households pay their heating bills. Energy benefits will be paid […]
READ MORE »Special Fayetteville Christmas Tree Pickup (Please have trees curbside by Sunday, Jan 7, 2024) Trees Will Be Recycled at the Fayetteville Community Garden (located at 412 Vanstory St) The Annual Grinding of the Greens Christmas Tree Recycling program, a Fayetteville holiday tradition since 1994, continues for a third decade of recycling! This annual program has […]
READ MORE »Cold weather has a significant impact on the condition of your plumbing and winter electric bills, especially when the temperature drops below 32 degrees. Remember these important tips to help protect your plumbing and manage your bill, while staying warm this winter: Try out the PWC Energy Resource Center to analyze where your energy dollars are […]
READ MORE »If you have an irrigation system, during freezing temperatures, your backflow prevention device is especially vulnerable to the cold temperatures. You can prevent costly repairs before the temperatures drop! Why Pipe Freezing is a Problem Water expands as it freezes. The expansion puts pressure on whatever is containing it, including metal or plastic pipes. Pipes […]
READ MORE »Chilly temps this week will cause higher than normal bills. With freezing temperatures, many heating systems use back up heating (auxiliary) to keep up which uses more energy and is more expensive.
READ MORE »Proper maintenance is key to efficient operation for all heating and cooling systems. The difference between the energy consumption of a well-maintained heat pump and a severely neglected one ranges from 10% to 25%.
READ MORE »At Fayetteville PWC, we value your feedback. Some PWC residential and commercial customers may receive an emailed customer survey over the next few weeks. Twice a year, an independent public opinion research firm, Escalent, conducts this survey to help us best meet your future power and water needs. Please be assured that your participation in […]
READ MORE »Dec. 1-21 at the Cape Fear Botanical Garden General Garden Hours: Monday-Saturday: 9am-5pm * Sunday 12pm -5pm(last admission 45 minutes prior to closing) Click here for more info & to purchase tickets
READ MORE »As you make your lists and check them twice, here is one to keep your holiday celebrations safe and wonderful. Nice Naughty Info courtesy of esfi.org
READ MORE »Being #WinterReady means understanding winter risks you face and taking steps now to prepare. This page will be updated throughout the winter to add more resources and information. Why should you be #WinterReady? Click here for more tips to stay safe and warm.
READ MORE »Click here for more info
READ MORE »Fayetteville-Cumberland Parks and Recreation’s annual holiday event, Christmas in the Park, Powered by PWC begins December 3rd in Arnette Park. This free festival of lights is a beautiful combination of holiday-themed displays and natural woodland area spanning 100 acres adjacent to the Cape Fear River. Visitors will remain safely in the vehicles and drive through […]
READ MORE »Without proper preparation, your sprinkler system might be damaged by freezing temperatures. Here are some tips on how to prepare your irrigation system for winter conditions. Source: rainbird.com
READ MORE »Be aware & be wary! Scammers will try to take advantage of you in a variety of ways. Utility customers are no exception. PWC is raising awareness and educating customers about scams to help protect you and your family. Please share this information and remember you can always contact PWC at (910) 483-1382 when you […]
READ MORE »Episode 75 – Information Technology at PWC Information technology (IT) is the use of any computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data. Mark Lawler, Chief Information Officer, stopped by to discuss the overall IT department, cybersecurity measures, thoughts on A.I., and the […]
READ MORE »November Customer Newsletter
READ MORE »Make sure your family is prepared before disaster strikes. The time to prepare is now! Learn how to get a kit, make a plan, stay informed and protect your home. Emergency Information Source: Plan. Prepare. Stay Informed. | Ready NC
READ MORE »Watch our Videos on Heat Pumps Heat pumps are the most efficient form of electric heating in moderate climates like ours in this region, providing three times more heating than the equivalent amount of energy they consume in electricity. As much as half of the energy used in your home goes to heating and cooling. […]
READ MORE » READ MORE »PWC’s Customer Connections Calendar will keep you connected all year long! The calendar will provide you with information about PWC programs, tips to save you money, community activities and more! The 2024 wall calendars are FREE (while supplies last)! Fill out the calendar request form below to request a copy by mail. The complimentary calendars […]
READ MORE »Richard King was appointed to the PWC Board in October 2023 and will serve as Treasurer during his first year. Click here to read more
READ MORE »PWC’s annual Wastewater Collections and Treatment Systems Annual Performance Report for July 2022 – June 2023 is now available online.
READ MORE »PWC’s Winter Peak Hours for residential and small commercial electric customers began on Nov. 1 and run through March. Click here to learn more about TOU Electric Rates Winter Peak Hours: November – March from 6am – 10am (Mon. – Fri., excluding PWC recognized holidays)
READ MORE »October is National Energy Awareness Month, and just in time as our season changes and heaters kick into high gear in the next month or two. Whether it’s winterizing your home, doing annual maintenance on your heating system, or adjusting your thermostat for winter… there are many ways to save energy and money, while staying […]
READ MORE »Since 2004, October has been designated as Cybersecurity Awareness Month. It’s a collaborative effort between public and private sectors to raise awareness about the importance of cybersecurity. Click here to read more about each of these steps. At PWC, we take cybersecurity seriously for our employees and our customers. In the latest episode of PWC […]
READ MORE »Hosts: Lamont Hinson | Lexi HasapisGuest: Tiffany Brisson, Customer Programs Call Center Supervisor | Christina Gilmore, Senior Lead CSR Click Here to Listen: Episode 74 – Customer Service: The Most Important Service We Provide PWC is proud to serve the Fayetteville/Cumberland County area as a hometown utility and provide reliable electric, water and sewer services […]
READ MORE »October is Toilet Tank Repair Month and a great time to remind our customers about the importance of finding – and fixing! – household leaks. Leaky toilets are the worst! Leaks: Inspect and Detect to Deflect It may be hard to believe, but the average American home can waste, on average, more than 10,000 gallons […]
READ MORE »Showering is an important part of the day—and one of the leading ways Americans use water in the home, accounting for nearly 17 percent of indoor water use. Every time you take a shower, you also use energy to heat the water to your showerhead. But you can shower better by replacing your old showerhead […]
READ MORE »Fayetteville PWC joins more than 70 public power communities in North Carolina and more than 2,000 across the country in celebrating Public Power Week, Oct. 1-7, 2023. Public Power Week is an annual opportunity to shine a light on the value cities and towns that own and operate their electric system provide their customers and […]
READ MORE » READ MORE »When planning out home projects and brainstorming items that you’d like to upgrade in your home, a new water heater likely isn’t at the top of your list. Despite the fact that we use it every day for many purposes, your water heater is out of sight and out of mind – that is, until […]
READ MORE »Our community depends on a reliable supply of safe drinking water for our health and economy. During the week of Sept. 24, we join with other water utilities in observing Source Water Protection Week. You can also help in preserving this invaluable resource for present and future generations. Together, we can make a lasting impact. […]
READ MORE »Public Power at Work-Investing in the City of Fayetteville In addition to the benefits of local leadership, greater reliability and faster response, PWC provides a significant financial benefit to our community. Annually, PWC has over a $100 million impact on our local economy; providing local jobs and purchasing local goods and services, while making contributions […]
READ MORE »Every department, every location, every shift. At PWC, we are all working together to meet our customers’ needs. Happy Customer Service Week. When the going gets tough, our dedicated customer service professionals here to help. We honor each and every one of them during #CustomerServiceWeek2023.
READ MORE »Duke’s Root will be treating sanitary sewer mains for root intrusions in various locations throughout the FPWC sanitary sewer collection system beginning on August 29, 2023 and continuing through the end of June 2024. Duke’s (formerly Hydrostructures, PA) will begin cleaning sanitary sewer mains and performing CCTV inspections in various locations throughout our service area […]
READ MORE »September 2023
READ MORE »Generators can be essential during disasters and emergencies to keep our life going. But, because their use is not so frequent, we often overlook the necessary safety measures that should be routine. Any safety breach may lead to several dangerous consequences, including death. These consequences are avoidable if we follow some essential generator safety tips to keep ourselves […]
READ MORE »Before use, learn about the potential dangers associated with portable generators, such as their production of carbon monoxide (CO). CO is an odorless, colorless, and tasteless poisonous gas that is called the “silent killer” because it is virtually undetectable without the use of technology like CO alarms. Follow these tips to generate power AND safety […]
READ MORE » READ MORE »Stay informed about electric outages with Electric Outage Map. You can view near real-time details about what’s going on in our electric service area. Bookmark the map on your smartphone and computer today.
READ MORE » READ MORE »Be ready! Hurricane season is June -November so now is the time to get prepared. Visit these sites for checklists, planning tips, FAQ, and other resources to help you prepare for hurricanes and other emergencies. PWC’s Storm Central Ready.gov – Hurricanes
READ MORE »Do you know someone in our community who quietly goes about helping others? Who gives selflessly and works behind the scenes to improve the lives of those around him or her? We want to hear about these amazing people. CityView Magazine is soliciting nominations for the fourth annual Power of Giving Community Impact Awards, presented by […]
READ MORE »If a PWC customer requires life-sustaining equipment that is dependent on electric and/or water service, you should always have a backup power plan. Prepare extra batteries and equipment to charge your batteries, or identify somewhere to relocate to that has power. Through PWC’s Medical Priority Program, you can also sign up to receive early notification […]
READ MORE »PWC is one of 15 public power communities across North Carolina to receive a 2022 Public Power Award of Excellence. ElectriCities of North Carolina, Inc., presented 15 North Carolina communities with Public Power Awards of Excellence at ElectriCities’ 2023 Annual Conference held in Myrtle Beach, South Carolina. “I am proud to have joined an organization […]
READ MORE »Stormwater is rainwater that collects on our rooftops, parking lots, roadways, and other impervious (hard) surfaces. This water flows into the storm drainage system which flows to our local rivers and streams untreated. The City’s Stormwater Management Program is mandated by the North Carolina Department of Environmental Quality and the EPA to have a comprehensive program to […]
READ MORE »Timothy (Tim) Bryant began his career as PWC’s 10th CEO/General Manager on August 14, 2023. Bryant, who brings over 25 years of utility experience to PWC, came to Fayetteville from Florida Power and Light Company (FPL) where he held numerous leadership roles since 2008. FPL is the largest electric utility in the United States, serving an […]
READ MORE »PWC recognized over 200 employees on Aug. 9, 2023 for their hard work and dedication as the front line of environmental defense during PWC’s inaugural Wastewater Professional’s Day. “Our employees are the heart of Fayetteville PWC,” said Ronna Rowe Garrett, PWC Chair. “Wastewater professionals work hard, are passionate and committed in the critical work they […]
READ MORE »Electricity is all around us. Learning to utilize electronics safely can help you avoid painful injuries and keep the devices in working order. Follow these safety tips to keep your students safe from electrical hazards this school year: When completing homework: Regularly inspect electrical cords and extension cords for damage. Source: Back to School: Take […]
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