Learn How to Do Business with PWC
July 25, 4-6pm
Join us for an in-depth look at what is needed to get your business engaged! PWC has procurement opportunities for commodities, service and construction opportunities. PWC is very proactive with its Small Disadvantaged Business Enterprise Program. This program works to increase the participation of small disadvantaged businesses in procurement opportunities. Come join us to see how you can become a part of this Program. This event is FREE! Registration is required!
Local Businesses Invited to Network and Learn about Bidding Opportunities
For Immediate Release: Monday, Feb. 27, 2017
The Fayetteville Public Works Commission will host its second Building Business Rally on Thursday, April 6, 2017. PWC invites local vendors to network and meet representatives of PWC departments to learn about their supply, equipment and service needs. The event is part of the PWC Board’s strategic initiatives to improve local vendor capacity and engagement including engaging those that want to do business with PWC.
“The PWC Commissioners are keenly motivated to build local business capacity,” said Evelyn Shaw, PWC Chairwomen. “We consider it a privilege and an obligation to do business with rate-payers who deserve a chance to build the economic infrastructure our local community needs. As a hometown utility, our hometown businesses are critical to partner success.”
In addition to PWC, purchasing representatives from the City of Fayetteville, Cumberland County, the Cumberland County Schools, NC Department of Transportation, NC Department of Administration, the Greater Fayetteville Chamber of Commerce and other local agencies will also participate.
The Building Business Rally is a drop-in event and will be held from 4 pm to 7 pm at the PWC Operations Center, 955 Old Wilmington Rd in Fayetteville. Admission is free and open to local businesses – suppliers, professional service providers and prime & sub-contractors of all sizes. PWC’s Procurement Department & other local governmental purchasing agencies will provide vendors additional information about the purchasing process.
For additional information, visit www.faypwc.com/purchasing or call 910-223-4337.
Wednesday, Feb 22, 2017
The PWC Board adopted today new Water and Wastewater Rates and Fees that will take affect on April 1, 2017 and April 1,2018.
The new rates and fees will fund a projected increase in utility sewer expenses. Over the next six years, PWC will spend an average of $16.5 million a year on water and sewer main rehabilitation and $15 million a year in improvements to the water distribution system and treatment plants to meet the growing needs of the Fayetteville area and to maintain the quality of our drinking water. Approximately $17 million will be spent relocating water and sewer mains for North Carolina Department of Transportation improvement projects including over $10.5 million on the Raeford Road improvement project.
A customer with water and sewer services and billed on the Inside City rate for both services. would see a total increase of $4.38 when using 5,000 gallons. With the new adopted rates, the price of water and sewer service from PWC remains the lowest or among the lowest in the region with rates lower than OWASA (Orange Co.), Harnett County, Hoke County, Raleigh and Cary.
The Board also voted to credit electric customers a total of $5 million because of lower than projected power supply costs from Duke Energy. A credit of .00273 will be applied per kWh used and a customer with a monthly use of 1,000 kWh would receive a credit of $2.73. The credits will also begin April 1.
The 23rd Annual Grinding of the Greens Christmas Tree Recycling program is scheduled for Saturday, January 14, 2017! Designed to protect and enhance our environment, Grinding of the Greens encourages Fayetteville residents to recycle their live Christmas trees and since 1994, has kept thousands of pounds of recyclable material out of our landfills. This year, employees of the Fayetteville Public Works Commission, City of Fayetteville and Duke Energy Progress (DEP) are partnering to turn the trees into mulch for the Fayetteville Community Garden and other local parks.
The City of Fayetteville will collect live trees from Fayetteville city residents in a special tree pickup beginning Monday Jan. 9, 2017. Pickups are separate from yard waste, trash or recycle pickups and city residents should put their trees out for curbside collection by the morning of January 9. All lights, stands and trimmings should be removed from your tree. If you live outside the City or miss the pickup, you may drop your tree at the Fayetteville Community Garden, located at the corner of Van Story and Mann Street just off Old Wilmington Road any day before January 14. PWC and DEP volunteers will grind them into mulch at the Grinding of the Greens which begins at 8:30 am at the Community Garden on January 14.
July 13, 2017 Update
The official Hope Mills claim filing period ended on June 30, 2017. All claims postmarked before July 1, 2017 will be processed as though they were received during the eligible filing period. Any claim postmarked after June 30, 2017 will be processed within the guidelines of Phase 2, which means that claimants will still be eligible for refunds, however due to the expiration of the claim filing period, the refund maybe reduced.
All claims received before June 15, 2017 have been processed so the claim has either been paid, denied/closed or has an issue with the supporting claim documentation. Those claims should have received a response regarding their claim but if you have questions, please contact PWC at 910-483-1382.
On November 28, 2017, all remaining claims will be subject to NCGS 116B Escheats and Abandoned Property Statues and will be subsequently turned over to the State of North Carolina’s unclaimed property fund. Eligible customers will be required to submit documentation through the North Carolina Treasury Office to prove ownership on any unclaimed funds.
February 24, 2017 Update
Customers are reminded that the deadline for submitting claims in June 30, 2017. PWC has been processing reimbursements for eligible customers since October 2016. Current PWC customers who have not submitted claim forms were mailed information the week of Feb. 20, to remind them of the deadline. Any unclaimed reimbursements as of June 30, 2017 will be subsequently turned over to the State of North Carolina’s unclaimed property fund and eligible customers will be required to submit documentation through the North Carolina Treasury Office to prove ownership on any unclaimed funds.
If you were a PWC utility customer within the Hope Mills town limits between October 2007 and April 2016 and may be eligible for a refund and not been sent a claim form, please contact PWC at 910-483-1382.
September 14, 2016 Update
To ensure customers eligible for refunds receive the full refund they are due, customers/ accounts determined to fit the refund criteria (located within the Hope Mills town limits between October 2007 and April 2016 and billed outside City rates) are being mailed refund claim forms to verify account holder information and the addresses that you were the customer of record for PWC services. Reimbursements will be processed within six (6) weeks upon the return of the claim forms. The deadline for claims submission is June 30, 2017.
If you were a PWC utility customer within the Hope Mills town limits between October 2007 and April 2016, were billed outside City rates and have not received a claim form by September 30, 2016, please contact PWC at 910-483-1382.
July 18, 2016 Update
The extensive review and calculations of customer refunds is still on-going. PWC staff is reviewing nearly 1 million records to calculate refunds that will be based upon the date each account began to be charged outside rates and using the difference of what customers were billed each month on the outside rate.
The review includes over 7,000 addresses that have been identified for possible refunds and all account holders that may have lived at the address over the review period. Some customers could have over 100 months of service to be reviewed. Other factors in the review include: each account having up to three services with inside/outside city rate differential and all rate/fee adjustments that have occurred during the review period.
PWC wants to ensure all refunds are accurate and appreciates customers understanding during this extensive process. Notices will be mailed to customers once calculations are complete and checks are being prepared to be mailed.
May 26, 2016 Update
Rates for customers identified as inside the Hope Mills Town limits are being changed to reflect Inside City rates. Changes were anticipated to be effective with billed received during the month of May. Some bills sent during the week of May 23 may not have reflected the Inside City rate. Those bills are being adjusted and customers will be sent a new bill. With the adjusted bill, the “inside rate” designation will be listed on the line with the water and sewer service Basic Facility Charge. PWC continues to work to apply correct rates and determine refunds. A letter with an update about refunds has also been mailed to eligible customers.
April 28, 2016 Update
Customers who are located in the Hope Mills Town limits and who have been billed on the Outside City Water/Sewer Rate will have their rates changed with bills rendered after May 1, 2016. PWC is reviewing all accounts who have been identified as inside the Hope Mills Town limits to determine the amount of refund they are eligible for. Refunds will be based upon the date that the account began to be charged outside rates and will be calculated using the difference of what customers were billed monthly on the outside rate. It will take several months to review the billing for each of these accounts and accurately calculate the refunds customers are eligible for.
If you are a current or former PWC customer in the Hope Mills area and have questions regarding your rate or refund eligibility, please contact us and provide your name and service location for review.
March 31, 2016 Update
PWC has been working with the Town of Hope Mills to identify customers that may be affected by the PWC March 9 action. Accounts that have been reviewed and identified as being on the correct or incorrect rate, are being mailed information on March 31, 2016 regarding their status. Customers will receive one of three letters listed below.
For customers who will have their rate changed, we will be working to make the change and will be reviewing their account to determine the amount of refund they are eligible for. Refunds will be based upon the date that the account began to be charged outside city rates. For those properties that have been annexed into Hope Mills, the refund will be based on the actual date the property was annexed. It will take several months to make these changes, review billing records and accurately determine the amount of refund. Details regarding when the rate will change, how much refunds will be or when refunds will be made has not been confirmed at this time. PWC will notify customers when additional information is confirmed.
If you feel this information you receive in your letter regarding your location or utility rate is not accurate, please contact us and provide your name and service location for review.
March 9, 2016
PWC approved an action on March 9, 2016 that will give inside city rate classification to PWC water and sewer customers located within the Hope Mills town limits.
PWC purchased the Hope Mills water and sewer system in 1998 and the language in the purchase agreement addresses the rates to be charged to Hope Mills residents. During a recent review of the agreement, the PWC Board determined the language in the agreement had been inconsistently interpreted resulting in customers receiving different rates.
“The PWC Board wanted to resolve the confusion related to this agreement and insure rates are applied in a fair and consistent manner, “said PWC Chairman Darsweil Rogers. “We value our customers and are happy that we have been able to work with Mayor (Jackie) Warner and other Hope Mills officials to work out a resolution for our customers.”
Based on PWC’s action on Wednesday, customers located inside the town limits who have been billed outside city rate, will be changed to inside city rates and refunded the difference they have paid for water and sewer services. Customers located outside the town limits will continue to be billed outside city rates.
“Since purchasing the Hope Mills water system many years ago, PWC has demonstrated concern for Hope Mills, making significant system upgrades to ensure we are getting quality and reliable services,” said Mayor Warner. “PWC is very responsive to Hope Mills and I appreciate the cooperation and concern they have shown by looking into this matter and making this decision that benefits our citizens.”
PWC will work with Hope Mills’ town officials to identify those customers affected by the change and eligible for a rate adjustment or refund. A joint committee of PWC and Hope Mills staff will identify current and past Hope Mills residents. PWC will notify customers about pending changes and possible refunds. Because the Hope Mills town limits have grown since the agreement, it is expected to take several months to identify those customers who will receive refunds and the amount of the refund.
Building Business Rally Presents $573 Million of Business Opportunities
|PWC CEO David Trego welcomes attendees to the
Building Business Rally
|The City of Fayetteville’s Rob Stone presents $55 million in upcoming city stormwater and transportation projects.|
Thirty-five local businesses attended the first Building Business Rally held Thursday, July 21 in Fayetteville and were provided a wealth of information to better prepare them for future business opportunities. The Rally was a collaborative effort of the Fayetteville Public Works Commission, City of Fayetteville and Cumberland County, which combined have $573 Million in utility capital improvement projects planned over the next five years.
“This event provided PWC, the City and the County the opportunity to highlight the projects we have upcoming over the next five years to our local contractors, sub-contractors and suppliers,” said David Trego, PWC CEO/General Manager. “ This will allow them the opportunity to plan for these projects, participate in the bidding process and hopefully grow and improve our local economy.”
Attendees which, included utility contractors and other businesses that support utility construction, received information from each partner agency about projects and potential bid opportunities through 2021. The Rally engaged numerous local business ranging from utility contractors and engineers to tree services, construction materials, and personnel staffing.
“As a locally owned and operated business with
a desire to grow, we were impressed with the Building Business Rally. The professionalism and organization of the event far exceeded all expectations. “said Teri Schultz, Branch Manager of Cape Fear Staffing. “ As a small business that competes with national companies, it was great to hear that local government really wants to keep money local.”
The partner agencies were joined by representatives of NC Department of Transportation and the Department of Administration who held special sessions on How to Register as a Disadvantaged Business and Historically Underutilized Business as well as a general session on How to do Business with the local organizations.
During the Rally, the City of Fayetteville presented $55 Million in projects planned over the next five years including $38 Million in Storm Drainage Improvements, $3.3 Million in Intersection Improvements and $3.1 in Sidewalk Improvements. PWC projected spending $289 Million over the next five years including sewer installation, water and sewer main rehabilitation and utility improvement or relocation related to NC DOT road projects. Cumberland County currently has over $5 Million in upcoming utility projects.
“We are excited at the interest in today’s event and to have provided such a great networking opportunity due to the wide variety of contractors, consultants and suppliers who attended,” said PWC Procurement Manager Gloria Wrench.
Attendees commented the Rally was very informative and said they appreciated the effort partner agencies had to involve them in the efforts which enhance our community. For some attendees, the Rally provided them the opportunity to register as a vendor to receive notifications of bid opportunities and their first overview of how to do business with the Building Business Rally Partners.
The Building Business Rally is the first of a series of planned events to help local businesses learn about bid opportunities which can help their business grow.
Fayetteville PWC was awarded the 2016 Sustainable Sandhills Green Business Platinum Award at the Green Business Awards Luncheon held in Fayetteville on June 23. The awards honor businesses who have demonstrated leadership through green business practices.
PWC earned the Above and Beyond Platinum Award for sustainability practices in facilities management. A Certified Green Business since inception of the Sustainable Sandhills program, PWC’s LEED Gold Customer Payment Center is one of the first buildings in the area to earn a LEED certification. Among PWC’s facilities management efforts are implementing numerous energy conservation measures which have reduced energy consumption 33% since 2013. Other efforts include using water wise landscaping techniques on PWC campus to reduce water use and reducing use of landscape irrigation to only as needed instead of regular weekly schedule. PWC utilizes sustainable practices in all areas of operations including special programs to recycle scrap metals and electronics, compliance with hazardous/ environmental wastes and paperless office procedures and initiatives.
Sustainable Sandhills presented the awards to honor businesses which demonstrate the commitment to environmental excellence within industry, academia, and business in a community and strive to do their best for future generations.
PWC has been awarded the Distinguished Budget Presentation Award and the Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association (GFOA) for its fiscal year 2015 financial document preparation.
Jeff McCauley of Greenville Utilities presented the award on behalf of GFOA at PWC’s May 25th meeting and noted that PWC meet the highest standards of financial reported established for state and local government organizations. It’s the 21st consecutive year PWC has earned the Budget Award, and the 9th straight year for the CAFR.
There are 90,000 governmental units in the US and less than 5% obtain these achievements.
PWC has been recognized for outstanding operations of its Fleet Maintenance by the NAFA Fleet Management Association. PWC was named #43 Best Fleet operations in The Americas, at the Association’s conference in Austin, Texas earlier this spring.
Of over 38,000 public fleet departments in North America, PWC was one of 1,900 who were identified as being superior by their peers, other national recognitions, site visits by the judges, and best business practices. PWC received an exceptional rating based on the 12 criteria of the contests performance measures to ultimately be named the 43rd best operations in the Americas.
Criteria for the award included: Use of technology, accountability, pricing, customer service, innovation, efficiency, and continuous improvements are all best business practices in the public sector.
PWC maintains over 1,800 vehicles and equipment for both PWC and the City of Fayetteville. They have also been recognized as an NC Smart Fleet Champion Award winner, presented by the North Carolina Clean Energy Technology Center and NC DOT. Champion is the award’s highest designation and recognizes PWC’s efforts to reduce transportation-related emissions, and increase efficiency.
Darsweil Rogers, Public Works Commission Chairman on behalf of the PWC Board
In the Fayetteville Observer’s June 1 editorial about efforts to revise the Public Works Commission Charter, we agree that the City Council and PWC should have good discussions about the potential revisions and present a revised Charter to our local delegation that has the consensus of both bodies.
We would like to provide correct information about the editorial’s statement concerning the annual fund transfer from PWC to the City being well below the national average for similar sized public utilities. In fact, PWC’s contributions to the City are well above the national average.
The Public Works Commission is the 36th largest of over 2,000 municipal electric providers in the United State. Among the many benefits public power utilities provide to their communities, such as local jobs and fast response time, public power systems provide a direct benefit in the form of payments and contributions to local government.
In the most recent report by the American Public Power Association on payments and contributions to local government, the average transfer of all public power utilities is 5.5 percent of operating revenue and the average of utilities of PWC’s size is 6.6 percent.
Under the 2008 Transfer agreement between PWC and the City of Fayetteville, PWC’s transfer amount is based on 3.1 percent total net assets of the Electric Fund. At a glance, one would think the PWC transfer percentage is indeed below the national average. However, at a closer look of all the contributions made to the City, it is actually well above the national average as it does not reflect over $3 million in street lighting services provided at no cost to the City of Fayetteville.
When you consider the amount PWC transfers to the City and include the cost of street lighting, PWC’s comparable transfer to other municipalities in the United States is 8.5 percent. Even deducting the amount that the City contributes for the installation of water and sewer services in the annexed areas of Fayetteville, the percentage is 7.2 percent, still well above all the national averages.
We feel it’s also important to note the APPA report highlighted the significant benefit Public Power communities have to those served by investor-owned utilities. According to the report, the average amount contributed by municipal systems was 31 percent higher than investor-owned utilities, whose average payment to local government in lieu of taxes was just 4.2 percent.
PWC is proud to be Fayetteville’s hometown utility providing quality, reliable and affordable electric and water services with rates that are among the lowest in the state.
Our 600 employees’ commitment to our customers and community is recognized across the state and nation. From receiving the APPA’s highest designation of the RP3 (Reliable Public Power Provider) award four times and being the first North Carolina utility to receive the Partnership for Safe Drinking Water’s Director’s Award for outstanding commitment to quality, safe drinking water, PWC continues to be an asset to our community.
Chad Ham, Water Resources Environmental Program Manager for the Fayetteville Public Works Commission, has been named the 2016 Recipient of the J. W. Pate Award for his contributions to conservation and environmental protection. The award is given annually by the Cape Fear River Assembly to individuals who exhibit strong leadership on environmental issues, particularly related to water resource and quality matters.
This is the organization’s highest honor for environmental stewardship and was first given in 1984 in memory of J.W. Pate, a former Fayetteville City Council member. Pate is remembered as an outstanding citizen and community member of Fayetteville with an unusual sensitivity for his time toward environmental issues and the Cape Fear River.
Since its inception, award recipients have included North Carolina Governor Jim Hunt, N.C. Senators Tony Rand and Lura Tally, N.C. Representatives Alex Warner and Margaret Highsmith Dickson, Dr. Sid Gautam and Sol Rose. Ham is the fourth person associated with PWC to receive the honor as former General Managers Ray Meunch, Tim Woods and Steve Blanchard are past recipients.
Ham serves on the Cape Fear River Assembly Board o f Directors as well as serving as the Middle Cape Fear River Basin Association Chairman. He has also served as the President of the North Carolina Water Quality Association, Chairman of the NCAWWA-WEA Water Resources Committee and member of the NC League of Municipalities Regulatory Advisory Committee, and NCAWWA-WEA Governmental Affairs Committee.
Monday, May 23, 2016
PWC Chairman Darsweil Rogers and Fayetteville Mayor Nat Robertson have released a joint public statement in response to Judge Allen Baddour’s ruling in PWC’s request for Declaratory Ruling with regard to the roles and responsibilities of the PWC Commission.
“This has been a very detailed and complicated issue and Judge Baddour was very diligent in reviewing both PWC and the City’s side in this declaratory ruling. Both of our organizations appreciate his efforts and respect his ruling. Despite our disagreements on this issue, the City Council and the PWC Commissioners have continued to have an active and productive dialogue on behalf of the citizens and ratepayers in the community, and we look forward to that continuing that as we move forward.”
“The ruling by Judge Baddour allows all parties to move beyond any past uncertainties and provides clarity on how we will work together in the future. The Commission remains committed to providing customers quality and affordable utility services while operating PWC in the best interest of the City.“
PWC has earned a Reliable Public Power Provider (RP3®) designation from the American Public Power Association for providing reliable and safe electric service. Brent McKinney, Director of Electric Transmission and Distribution at City Utilities of Springfield, Mo., and chair of APPA’s RP3 Review Panel, presented the designees on April 4 during the association’s annual Engineering & Operations Technical Conference held in Minneapolis, Minn.
The RP3 designation recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development and system improvement. Criteria within each category are based on sound business practices and represent a utility-wide commitment to safe and reliable delivery of electricity.
PWC earned the award’s highest designation – Diamond Level and received a perfect score in the RP3 evaluation. Twenty-nine utilities earned the RP3 award this year and in total, 219 of the more than 2,000 public power utilities nation-wide hold the RP3 designation. Of those, PWC is one of only three to receive Diamond Level four or more times. PWC also earned Diamond designation in 2007, 2009 and 2011.
“The RP3 Diamond level award is the highest honor the American Public Power Association can bestow on a member utility. PWC does not take actions to qualify for or win awards. We strive every day to operate the most efficient, safe and reliable utility we can while at the same time providing those essential services to our customers at competitive and fair rates,” said David Trego, PWC’s CEO/General Manager. ” By winning the Diamond level four times, we are one of only three municipal utilities in the nation to be so honored and we are proud that the RP3 designation places Fayetteville as one of the top public power communities across the country.”
PWC provides electric service to over 77,000 customers in the Fayetteville/Cumberland County area and is the largest Public Power provider in North Carolina and the 36th largest in the United States. North Carolina has 24 RP3 designees, the most of any state.
Friday, March 24, 2017 – 10:00am – 9:00pm
Saturday, March 25, 2017 – 9:00am – 2:00pm
SkyView on Hay (121 Hay Street)
PWC’s 3rd Annual Power and Water Conservation Expo is FREE and open to the public. Learn ways to save on your energy and water bill, fill up your complimentary reusable tote with handy conservation items like LED bulbs and tree seedlings. Meet PWC linemen and educational mascots, Willy Water Drop and Wally Watt Watcher. Plus, take home a handy Fat Trapper, and much, much more!
PAY IT FORWARD! Bring a non-perishable item for Second Harvest Food Bank
Here is a look at what you can expect*:
|Register to Win!
||Ongoing Project Updates
||For the Kids
Look for the these Beasley Broadcasting radio remotes on Friday and Saturday and enter to win a conservation kit:
- Foxy 11:00am-12:30pm (Friday)
- Bob FM 12:30pm-2pm (Friday)
- Sunny 12:30pm-2pm (Friday)
- WKML 10:00am – 11:30am (Saturday)
- Old School Jamz 10:00am – 11:30am (Saturday)
Help us feed America’s hungry during the Pay It Forward Food Drive for Second Harvest Food Bank
Please try to make healthy choices for your donations, where possible. Pop-top items are a plus! No glass please.
• Canned Meals: stews, soups, ravioli, spaghetti & meatballs, beefaroni, etc.
• Canned meats & proteins: tuna, chicken, beef, pork, Spam, beans
• Peanut Butter
• Grains: rice, pasta, grits, oatmeal
• Fruits: canned, dried, applesauce, juices
• Canned Vegetables
• Cereal: individual or boxed
• Paper Products:toilet paper, paper towels, etc.
• Kid friendly items: pudding cups, fruit cups, granola & cereal bars, graham crackers
• Hygiene Items: soap, toothpaste, shaving items, toothbrushes, feminine products, etc.
• Pet Food
• Infant Products: diapers, wipes, formula, infant cereal (no loose glass or plastic jars of baby food)
• Nutrition Drinks: Ensure, Boost, Pediasure, etc.
*while supplies last; subject to change without notice
PWC has been honored by the North Carolina chapter of the American Waterworks Association-Water Environment Association (NC AWWA-WEA) as the Wastewater Collection System of the Year for Systems with over 750+ miles. The award honors the collection system personnel that serve their community with a high level of professionalism and diligent work in the operation and maintenance of their waste water collection system facilities.
PWC’s collection system serves over 83,000 customers and includes over 1,200 miles of lines, enough to stretch half way across the United States! The award recognizes the efforts of the dedicated employees of PWC’s Water Resources Maintenance, Engineering and Water Facility Maintenance Departments.
PWC’s staff has been recognized for making the most of their available resources, no matter how great or small, while protecting the public health and the natural beauty of the environment through proactive practices beyond what is required of its NCDENR collection system permit.
The Facts About 1, 4 Dioxane
PWC annually tests for 118 elements and contaminants regulated by the EPA and PWC meets or surpasses all the standard requirements annually.
We understand that news reports about 1,4-Dioxane cause concerns about the safety of our drinking water. While 1,4-Dioxane has been detected in the Cape Fear River as well as other areas in our region, state and nation, the Environmental Protection Agency (EPA) currently has no standards for 1,4-Dioxane and has not yet issued regulated safe limits. If the EPA believed 1,4-Dioxane was an immediate threat, a directive would have been issued. Since 1,4-Dioxane cannot be removed through our traditional water treatment process, we have partnered with other communities to research and identify its sources to reduce or eliminate it so there will be no long-term exposure to our customers.
Frequently Asked Questions
What is 1, 4 Dioxane?
1,4-Dioxane is a clear liquid that easily dissolves in water. It is used primarily as a solvent in the manufacture of chemicals and as a laboratory reagent; 1,4-dioxane also has various other uses that take advantage of its solvent properties.
1,4-Dioxane is a trace contaminant of some chemicals used in cosmetics, detergents, and shampoos. However, manufacturers now reduce 1,4-dioxane from these chemicals to low levels before these chemicals are made into products used in the home.
How are people exposed to 1, 4 Dioxane?
People can come into contact with dioxane through the use of cosmetics, shampoos, detergents and other consumer products with dioxane in them. Where solvents — particularly TCA — have polluted a groundwater aquifer or a surface water supply, consumers can be exposed to dioxane through the water they consume or through bathing and showering. Dioxane is transported in groundwater from a source of contamination more quickly than other solvents, so it may be present when other solvents are not.
Is dioxane in drinking water a health concern?
EPA currently identifies dioxane as “likely to be carcinogenic to humans.” This finding is based primarily on toxicology studies conducted using rodents. EPA’s most recent analysis, completed in 2010, concluded that at a concentration of 0.35 parts per billion (ppb) over a lifetime exposure dioxane may lead to negative health effects.
Is there dioxane in my water?
As part of its Third Unregulated Contaminant Monitoring Rule testing, EPA is examining how prevalent dioxane is in U.S. drinking water supplies and at what level it occurs. Under the present round of UCMR3 testing, many water systems nationwide are currently testing for dioxane.
Contact your public water system to learn more about dioxane testing and results. If your water system observes dioxane in its testing, it will publish the results in its next annual consumer confidence report, which is publicly available. The report is often available on the Internet, but you can also contact your water provider to request a copy. You can usually find contact information for your public water system on your water bill.
How is dioxane in drinking water regulated?
The federal drinking water standard for dioxane has not been established. EPA maintains an active program called the Contaminant Candidate List to identify contaminants in public drinking water that warrant detailed study. The most recent Contaminant Candidate List, CCL3, finalized on Sept. 22, 2009, includes 1,4-dioxane.
Will dioxane in drinking water be regulated in the future?
If there is scientifically compelling evidence that shows a large number of U.S. drinking water systems have high amounts of dioxane, it’s possible that they may decide to regulate dioxane in the future. Before regulating a contaminant, EPA considers projected adverse health effects from the contaminant, the extent of occurrence of the contaminant in drinking water, and whether regulation of the contaminant would present a meaningful opportunity for reducing risks to health.
What if I get my water from a private well?
If you get your drinking water from a private well, you can have your water tested for dioxane by a certified laboratory. You can find information on how to sample for dioxane and where to send samples for analysis by contacting your state water laboratory certification officer. Contact information for your state can be found on EPA’s drinking water lab certification page. Additional information about well water testing from the EPA is available on their private drinking water well FAQ page.
Can I buy a home treatment device to remove dioxane?
If you are concerned about dioxane in your drinking water, you may consider purchasing a home treatment device. However, in order to make a well-informed and cost-effective decision, consider:
- Checking with your water system or consumer confidence report to learn about the amount of dioxane in your water.
- Identifying a device that has been independently certified to remove dioxane.
NSF International, the Water Quality Association, Underwriters Laboratories and CSA International all certify home treatment products for removal of contaminants. The relevant dioxane removal standard is NSF/ANSI Standard 53. If a home treatment device is used, it is very important to follow the manufacturer’s operation and maintenance instructions carefully in order to make sure the device functions properly.
Is there dioxane in bottled water?
Bottled water quality can vary. Bottled water in the United States is regulated by the U.S. Food and Drug Administration and is required to meet standards equal to the EPA’s tap water standards. There are also individual state standards established for bottled water. In most cases, however, you must contact the bottled water manufacturer for information about dioxane levels in the water.
Information from the American Water Works Association
PWC employees have reached a new safety milestone, having worked over five million work hours with no lost-time injuries. The last lost-time injury was in November 2011.
The accomplishment was recognized by the North Carolina Commissioners of Labor, Cherie Berry on October 23 and marks the first time in PWC’s nearly 110 year history that employees have surpassed the five million hour mark with no lost-time injuries. The NCDOL oversees the health and safety of employees at more than 250,000 places of business across the state.
In the past year, NCDOL recognized just 17 organizations across the state for working five million or more safe hours. No other utility in in North Carolina has achieved a five million hour milestone in recent history.
“Reaching 5 Million Hours without a lost time accident has a positive impact on our customers and the community as a whole by knowing our employees are committed to perform their jobs in the safest way possible while providing reliable and cost effective service,” said David Trego, PWC’s CEO/General Manager. “While this is all very important, the thing I am most proud of is that since we started our 5 million hour journey, our employees were able to go home, without a major injury, to their families and friends each and every one of those days.”
PWC’s OSHA incident rate (.78) is half of the US average for utilities (1.8). PWC has more than 600 employees who face hazardous conditions every day and in the last year, worker injuries were reduced by 65 percent. PWC workers drive an average of 7,000 miles daily as well as work around dangerous electrical voltages, enter confined spaces, dig trenches 20+ feet deep, handle hazardous chemicals and operate heavy machinery. Nationally, one in five worker fatalities were in construction as a result of electrocution, cave-ins, equipment and falls.
“Safety is not something that can be driven from the top of the organization downward, nor can it be done by employee efforts alone,” said Trego. “It is a cooperative effort throughout the organization with the support of management, the commitment and involvement of all employees, as well as a desire to have a culture of safety that permeates throughout the organization.”
Commissioner of Labor, Cherie Berry (center) recognized PWC on Oct. 23, 2015 for its 5 Million Safe Hour Accomplishment. Also pictured (l-r) Darsweil Rogers, PWC Chairman; Andy Dunlap, PWC Safety Manager; Berry; Nat Robertson, Mayor City of Fayetteville; Ray Jackson, Chairman PWC Employee Safety Committee; and David Trego, PWC CEO/General Manager
October is National Energy Awareness Month
In honor of Energy Awareness Month, PWC encourages customers to reduce the amount of energy they use at home. The following is a simple checklist of energy conservation/efficiency measures to use at home during the month of October and beyond.
- Swap your incandescent bulbs for energy efficient compact fluorescents (CFLs) or light-emitting diodes (LEDs)
- Turn off the lights in unoccupied rooms or consider installing timers, photo cells, or occupancy sensors to reduce the amount of time your lights are on
- Install a programmable thermostat that can be adjusted according to your schedule
- Think of ways to reduce your water heating bills. Water heating can account for 14%-25% of the energy consumed in your home
- Visit the hardware store. Buy a water-heater blanket, low-flow showerheads, faucet aerators, and other energy efficient items, as needed
- Caulk leaky windows
- Assess your heating and cooling systems. Determine if replacements are needed, or whether you should retrofit them to make them work more efficiently to provide the same comfort (or better) for less energy
- Insulate heating ducts in unheated areas, such as attics and crawlspaces. Keeping ducts in good repair can prevent heat loss of up to 60 percent at the registers
- Seal up the largest air leaks in your house—the ones that whistle on windy days, or feel drafty
- Schedule a PWC Home Energy Audit for more expert advice on your home as a whole
- Insulate. If your walls aren’t insulated have an insulation contractor blow cellulose into the walls
- Replace aging, inefficient appliances. Even if the appliance has a few useful years left, replacing it with a top-efficiency model is generally a good investment. Especially check the age and condition of your refrigerator. PWC has several appliance incentive programs that will help you reduce your energy bill!
**These tips were taken from the Department of Energy
PWC has installed four Electric Vehicle Charging Stations throughout the Fayetteville area that can be used by the public at no cost.
The Charging Stations are a part of PWC’s Clean Fuel Advanced Technology project. PWC received a $37,000 grant from the North Carolina Clean Energy Technology Center for the project which provided funding for the charging station installation.
PWC partnered with the Fayetteville/Cumberland Parks and Recreation Department to provide a charging station at three park locations: Honeycutt Park, Lake Rim Park and Clark Park. The fourth station is located at Marketfair Mall off Campground Road. Currently Fayetteville offers charging stations in the downtown parking deck on Franklin Street and at the Transportation Museum at the corner of Maxwell and Russell Street.
The Level 2 (208/240 volt) stations are associated with the ChargePoint Network, the largest charging network in the world and provides two charging ports. Registration with ChargePoint is needed to use the stations at no cost. Since activating in December 2015, the stations have been used over 90 times.
PWC’s Clean Fuel Advanced Technology project focuses on improving air quality and increasing the awareness of clean transportation technologies. Electric vehicles improve air quality because they have no tailpipe emissions, which reduces the amount of carbon dioxide and have lower operational and maintenance costs. The estimated cost of electricity needed to power a EV is equivalent to, or less than, one dollar per gallon of gas.
5084 Campground Road
Cape Fear River Trail
352 Devers Street
Lake Rim Park
2214 Tar Kiln Drive
1-888-758-4389 (24 hrs)
To start your charging sessions, signup for your free ChargePoint card. On signup, a $25 deposit is required as a balance on your account. When using FREE stations (such as PWC’s), you will never be charged. If you cancel your account, you will be refunded the remainder of your deposit.
Electric Car Benefits
- Lower operational costs– The estimated cost of electricity needed to power a PEV is equivalent to or less than one dollar per gallon of gasoline.
- Lower maintenance costs– PEVs have fewer moving parts than gas-powered vehicles.
- Zero operating emissions– The emissions associated with PEVs come from power plants generating electricity to charge the batteries, not from tailpipe emissions.
- Overall reduction in carbon dioxide (CO2) emissions– CO2 is the principal gas associated with global warming.
- Reduced pollution to oceans, rivers and ground water – Decreased use of petroleum gasoline and motor oil means fewer spills.
- Relief from urban noise pollution– Electric motors are quiet as well as clean
- Cleaner air – They help reduce fossil fuel emissions, such as CO2 and other greenhouse gases.
As part of the Sustainable Saturday film series, “If You Build It” will be shown at the Cameo Theater in downtown Fayetteville on September 26th at 11 am.
From the director of WORDPLAY and I.O.U.S.A. comes a captivating look at a radically innovative approach to education. IF YOU BUILD IT follows designer-activists Emily Pilloton and Matthew Miller to rural Bertie County, the poorest in North Carolina, where they work with local high school students to help transform both their community and their lives.
Join us and stay tuned following the film for insightful discussion that brings the subject closer to home. Sustainable Saturday is presented by Sustainable Sandhills and PWC and admission is free.
Official Trailer: http://
July 8, 2015
PWC announced Wednesday that David Trego has been named as PWC’s CEO/General Manager. Trego, who has served as PWC’s Chief Operations Officer for PWC’s Electric Division since 2010, becomes the eighth manager to lead PWC in its 110 year history.
“We are extremely pleased that David has accepted our offer to be PWC’s CEO/General Manager,” said PWC Chairman Mike Lallier.“ He was chosen after a thorough national search conducted by MyCoff, Fry & Prouse, LLC. David was selected from 28 candidates and ultimately a pool of three highly qualified finalists. The Commission was unanimous in their decision and we are extremely pleased that the most highly qualified candidate was also an internal candidate.”
Trego, who joined PWC in January 2010, brings over 30 years of utility industry experience to his new role. Prior to PWC, Trego had an extensive career at UGI Utilities, Pennsylvania’s largest gas utility, from 1987-2009.
While at UGI, he served as President and CEO from 2004-2009 overseeing the operations of the 625,000 customer natural gas and electric utility. During his career at UGI, he also served as Vice President of Electric Distribution, Area Gas Operations Manager as well as overseeing Marketing, Rates and Customer Relations for the Gas Division. Prior to his work at UGI Utilities, Trego worked for General Electric Company’s Power Generation Group in Chicago from 1980-1987.
“I’m honored to have the opportunity to lead an organization that has such a rich history and unparalleled performance in the municipal utility field, as well as one of the most dedicated and talented workforces I have ever been associated with, “ said Trego. “I want to recognize Steve Blanchard for the outstanding leadership and mentorship he has provided this organization throughout his career. I will work hard every day to make sure that PWC continues to provide our customers the most reliable, safe and cost effective utility service possible and look forward to helping PWC continue to grow and be an important part of the Fayetteville Community.”
At PWC, Trego spent one year (2012-2013) as interim Senior Customer Programs Officer for the newly created division. During his career, he has been active in economic development and served on the Board of Directors of several professional, civic, and community organizations. His involvement includes currently serving on the SERC Reliability Corporations Board of Directors and the Board’s Executive Committee. SERC, which has delegated authority through the Federal Government, is responsible for promoting and improving the reliability, adequacy, and critical infrastructure of the bulk power supply systems in all or portions of 16 central and southeastern states. He also is currently serving on the Fayetteville Regional Chambers Board of Directors, the Board’s Executive Committee and the Military Affairs Councils.
A graduate of Penn State University, Trego earned both his MBA and undergraduate degrees in Architecture and Civil Engineering from PSU, where he was also recognized by receiving the University’s Outstanding Alumni Achievement Award in 2007.
Trego is a native of Scranton, Pennsylvania. He and his wife, Joanne, have two daughters. He succeeds Steve Blanchard who served as PWC CEO/General Manager from 1994-2014.
The Refrigerator Incentive Program gives Fayetteville PWC electric customers the opportunity to switch out their old refrigerator for a new qualified ENERGY STAR® model and earn a $50 bill credit. The Refrigerator Incentive Program is available until further notice.
Click the links below to learn more:
Available until further notice*
According to the Department of Energy, a typical U.S. family spends close to $1,500 a year on home utility bills. A large portion of that cost is wasted. Outdated construction materials such as insulation and windows, leaky ducts, inefficient appliances and HVAC systems, hot water heaters, irrigation systems and toilets that do not meet energy saving standards are all things that contribute to high utility costs in the home.
A professional home efficiency check-up will give you information on where your home is losing energy and water and how you can save money on your home utility bills by making cost saving improvements or behavioral changes.
For a small audit fee, PWC will perform an audit on residential, single family homes built before 2006. If you make some of the recommended improvements or replacements, you can earn bill incentive credits and get a full bill credit refund on the audit fee! The Home Efficiency Audit Program, or HEAP, is on-going until further notice.
PWC’s HEAP Program started August 15, 2013 and will be available until further notice. PWC reserves the right to discontinue this program at any time without prior notice.
After reading the program details below, call our PWC trained auditors at 223-4766 or 223-4226 to schedule your Home Efficiency Audit today.
Local Licensed HVAC Contractors: For your added convenience, PWC is pleased to provide you with a list of licensed HVAC contractors that hold a valid North Carolina license.
*PWC reserves the right to amend or discontinue this program at any time without prior notice.
January 21, 2015
PWC Employees Reach New Safety Milestone- Four Million Hours with No Lost-Time Injuries
PWC Employees reached a new safety milestone, having worked over four million work hours with no lost-time injuries. The last lost-time injury was in November 2011.
The accomplishment was recognized by the North Carolina Department of Labor and marks the first time in PWC’s nearly 110 year history that employees have surpassed the four million hour mark with no lost-time injuries. In 2014, NC DOL recognized just 14 organizations across the state for working four million or more safe hours. The NCDOL oversees the health and safety of employees at more than 250,000 places of business across the state.
No lost-time injuries equal lower costs associated with accidents. During the 4 million hours, PWC accident costs were reduced by 83% and overall employee injuries were reduced from an average of 1.5 a month to .5 a month. There was also a 50 percent reduction in at-fault accidents.
PWC has more than 600 employees who face hazardous conditions every day and in the last year, worker injuries were reduced by 65 percent. PWC workers drive an average of 7,000 miles daily as well as work around dangerous electrical voltages, enter confined spaces, dig trenches 20+ feet deep, handle hazardous chemicals and operate heavy machinery.
Beginning Wednesday, March 1, 2017, PWC will temporarily stop adding ammonia to its water treatment disinfection process. The N.C. Department of Environmental Quality requires all water systems that add ammonia to their drinking water to discontinue its use for a one-month period annually to ensure that any biological growth that may have occurred within the distribution system is controlled. PWC will resume adding ammonia to the water treatment disinfection process on Saturday, April 1, 2017.
During March, fire hydrants on the PWC water distribution system will be opened periodically to flush the water distribution system. Some customers may notice chlorine odor as a result of this change in our treatment process or experience periods of discolored water as a result of the system flushing.
Water customers should be aware that during this time, traces of ammonia could remain in the water. PWC recommends that water customers who pre-treat should continue to follow procedures to remove chloramines.
PWC Earns Five NC Public Power Awards of Excellence
The Fayetteville Public Works Commission has earned five Public Power Awards of Excellence presented by ElectriCities of North Carolina. The awards honor outstanding efforts in five key areas: Service Excellence, Energy Efficiency, Financial Stability, Competitive Business Environment, and Legislative Involvement on Public Power Issues. More than 70 North Carolina public power communities, municipally owned and operated electric systems, serve more than 500,000 residential, commercial and industrial customers in North Carolina. ElectriCities is the service organization that provides customer service and safety training, emergency and technical assistance, communications, government affairs and legal services to public power communities.
PWC received awards in each of the available categories. A description of each award follows:
The Service Excellence award recognizes outstanding customer service and efforts to communicate with customers. The award recognized PWC’s emergency communications as well as its PWC Connections TV show that airs on FAY TV7, extensive information available on the PWC website and use of social media such as Facebook, Twitter, Instagram, and Pinterest.
The Energy Efficiency award recognizes efforts to provide energy‐efficient building programs, energy education, energy audits and weatherization programs. PWC is currently changing all streetlights to energy efficient LED Lighting and and offers Customer Incentive programs that promote energy and water efficiency.
The Financial Stability award recognizes customer options, community partnerships to help customers in need and the implementation of new technology. PWC offers numerous billing options including electronic billing and the Pay by Text option; offers the Project People Who Care utility assistance project which is administered by the Salvation Army; and is implementing new technology through its replacement of its entire Information Technology systems and its Advanced Metering Infrastructure project.
Competitive Business Environment
The Competitive Business Environment award recognizes efforts to create a strong business climate, including economic development planning and community/regional partnering, an online economic development presence and focus on key accounts customers. PWC is an active partner with the Fayetteville Economic Development Alliance; continues to enhance our utility information related to economic development on the PWC website; and has a designated employee that serves as the contact for PWC’s largest customers.
The Legislative Involvement award recognizes utilities that have open lines of communication with their legislative delegation and actively participate in ElectriCities‐sponsored events.
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|PWC is always looking for innovative ways to improve customer service and increase efficiency. Our Replacement Metering Project will do just that by replacing old meters with new Advanced Meters. This will enable us to provide a higher level of service and quicker response times. For you, this means a number of benefits including: greater reliability, enhanced customer service and, in the future, innovative tools that will help you save money, energy, and water.|
|Apex CoVantage, the approved metering service providers for PWC, will upgrade the electric and water meters in your area. Apex workers are required to visibly display their ID badges at all times.
Each meter replacement will take about 1-5 minutes, and your service(s) will go off briefly during installation.
You do not need to be present while the work is being done as long as Apex workers can access your meter. If you are not home at the time of the replacement, a doorhanger will be left to let you know the work is complete or provide you information for scheduling a time when they can access your meter.
For questions about meter installation, please contact the Apex Support Call Center at 1-800-442-3721, Monday-Friday 8:00 a.m. – 5:00 p.m.This information is subject to change.
Construction of a new spillway at the end of Glenville Lake is complete. The project replaced the existing spillway located off Filter Plant Drive and required the Lake to be drained. The spillway, built in the early 1900’s, controls the flow of water out of Glenville Lake downstream into the Little Cross Creek.
The project did not impact the operation of PWC’s Glenville Lake Water Treatment Facility as the plant also pumps water from the Cape Fear River. Access to the lake for fishing or recreational use at Mazarick Park has resumed.
Oct 16, 2014
PWC to Ask Court to Clarify Duties & Responsibilities
The Fayetteville Public Works Commission, an independent body that manages the electric, water and wastewater utilities for 112,000 customers, will ask a court to issue a declaratory ruling that clarifies its duties and responsibilities. The goal of the filing is to eliminate any confusion and uncertainty regarding the way PWC currently operates and to provide clear direction about how it should operate in the future.
When the NC General Assembly created the Public Works Commission in 1905, it was purposefully designed to operate independently and without political influence. This vision has served the community well for more than a century. PWC’s performance is consistently recognized nationally for its financial stability, excellent customer service, and safe and reliable utility services. This performance has enabled PWC to contribute nearly $100 million to the City of Fayetteville in the past 10 years.
Given the city’s continued growth, it is critical for PWC to remain focused on long-term planning to anticipate and meet future needs. The current uncertainty regarding the future management of PWC raises concerns about future budgets and the ability to appropriately plan ahead.