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PWC offices will be closed on Friday, July 3 for the Labor Day holiday.  Normal business hours will resume on  Monday.  If you have an emergency, please call our 24-hour emergency line at 1-877-OUR-PWC1 (1-877-687-7921).

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Plan, prepare and be ready for emergencies with our 2020 Storm Preparation Guide.  Hurricane season is June 1-November 30, 2020.

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PWC will be working with customers during the COVID-19 crisis and has suspended cut-offs for non-payment as of March 16 and is not accessing late fees. Please note, bills are not being waived but we are allowing customers additional time to pay. We do encourage you to call and arrange payment plans if needed because […]

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The Fayetteville Public Works Commission will conduct an electronic PUBLIC HEARING on the proposed Fiscal Year 2020-2021 Budget  on Wednesday, May 27, 2020, at 8:30 a.m. The public may join the meeting by: Accessing https://global.gotomeeting.com/join/270524453 or Calling: 1-877-309-2073, access code:  270-524-453    Persons who wish to be heard on the proposed budget may join the […]

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For best results, please complete this form in Chrome or the most up-to-date version of your current web browser. Now is a great time to prevent unnecessary irrigation so it can save you money on your water bill!  Fill out the form below and we’ll mail you a Lawn Irrigation Kit * for FREE! The […]

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Read below for the full 2019 Water Quality Report or Click Here At PWC, we care deeply about the quality of the water we provide for our customers, and we’re proud of the exceptional standards we maintain. The  2019 Water Quality Report provides our customers with the results of testing we are required to perform. […]

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For best results, please complete this form in Chrome or the most up-to-date version of your current web browser. Now is a great time to find and fix water leaks in your home. Leaks inside your toilet can waste up to 200 gallons of water per day! The two non-toxic blue dye tablets in our […]

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For best results, please complete this form in Chrome or the most up-to-date version of your current web browser. Conserve water while staying at home by shortening your shower time. Even one minute less will make a positive impact on your bill. PWC’s 5-minute shower timer can help! Simply fill out the form and we’ll […]

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PWC will install a new 24-inch force main along several sections of the Cape Fear River Trail beginning Monday, April 6th. Construction is expected to take approximately 3 months. One of those locations is just north of Eastwood Avenue, where the trail parallels the Norfolk Southern tracks. In order to install the force main while […]

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For best results, please complete this form in Chrome or the most up-to-date version of your current web browser. Programmable thermostats give you greater control over your thermostat and can help you save on your electric bill. PWC electric customers can register to win a FREE Nest Thermostat by filling out the form below. How […]

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NC Executive Order No. 124 – Extended 60 Days North Carolina is beginning its transition to reopen our economy.  PWC, being a utility, and part of the area’s vital infrastructure, never closed our doors. Our employees were working to keep your water, wastewater and electric services available during this trying time. My thanks to them […]

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The PWC Board approved Wednesday,  a 4.7% decrease in electric time-of-use rates for residential, small and medium power customers beginning May 1, 2020. The Board action reduced the off-peak electric rate per kilowatt hour from 9.1 cents to 8.4 cents. Off-peak rates apply 148 hours or 88% during an average week. The decrease applies November […]

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Evelyn Shaw Chair, Fayetteville Public Works Commission  Since the Fayetteville Public Works Commission (PWC) began the utility retrofitting of annexed areas related to the City of Fayetteville in its 2005 Phase V annexation, public misconceptions about the multi-faceted project seem to arise from time to time.  On behalf PWC, I would like to provide some […]

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Save time by making time to download the NEW Fayetteville PWC App! You’ll be able to easily manage and view your accounts on the go at any time of day or night. The app puts all of the features from the Online Account Manager in the palm of your hand. Current features of the FayPWC App […]

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Fayetteville Christmas Tree Pickup Begins Jan. 6, 2020 Trees Will Be Recycled January 11 at the Fayetteville Community Garden The 26th Annual Grinding of the Greens Christmas Tree Recycling program is scheduled for Saturday, January 11, 2020! Designed to protect and enhance our environment, Grinding of the Greens encourages Fayetteville residents to recycle their live […]

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Low-Income Energy Assistance Program (LIEAP) Blitz Saturday, January 11, 2020 Cumberland County Department of Social Services 8am-4pm The Cumberland County Department of Social Services has begun accepting applications for the North Carolina Low Income Energy Assistance Program (LIEAP). The program helps qualified families with their heating costs. Applications for Cumberland County residents will be taken […]

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PWC  announced November 13, 2019 that it has reached an agreement with Duke Energy Progress (DEP) that is expected to result in over $300 million of savings for PWC customers and modifies the current PWC-DEP wholesale power supply agreement that could have ended in 2024.  By amending the agreement, it provides both savings and long-term […]

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PWC has earned a Smart Energy Provider (SEP) designation from the American Public Power Association for demonstrating commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support a goal of providing low-cost, quality, safe, and reliable electric service. Chris Van Dokkumburg, Planning Analyst at ‎Holland Board of Public Works and Chair […]

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PWC held a ribbon cutting ceremony October 23, 2019 to announce the operation of North Carolina’s first municipal community solar project. Community Solar is a customer program that provides an alternative to roof-top solar for customers who want to participate in renewable energy without the expense or effort of installing roof-top solar, including customers who […]

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Subscriptions to PWC’s Community Solar are going fast.  Customers can enroll for up to 5 panels in the Program,  pay a monthly subscription fee and in exchange, receive bill credits for the value of the solar less the cost to operate. All electric customers – whether you own or rent your home – whether residential […]

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Do you need help remembering to change your air filter once a month? Sign up for Fayetteville PWC’s FREE monthly text reminder, and never forget to change your air filter again! Air filters are responsible for removing the majority of particulates from the air, which can impact the quality of air indoors as well as […]

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There are millions of Americans listening to podcasts on a regular basis, some daily, weekly or monthly. Well, Your Hometown Utility will be offering some background content for listeners through PWC Connections: The Podcast … you can tune in and subscribe to this FREE podcast. For those not familiar with the phrase “podcast”, it’s like […]

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Fayetteville will host lineworkers from cities throughout the state as the North Carolina Association of Municipal Electric Systems (NCAMES)  Lineworker Rodeo is held on Thursday, May 16 at the Military Business Park in Fayetteville. Over 100 electric system lineworkers from across the state, including PWC lineworkers, will compete and showcase their skills in building electric […]

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PWC was among 28 North Carolina governments to earn recognition in the 12th North Carolina City & County Communicators’ (NC3C) Excellence in Communications Awards. PWC won six awards including PWC’s Carolyn Justice-Hinson winning the Chris Coulson Communicator of the Year Award. The awards were presented Thursday, April 11, 2019 at NC3C’s annual Spring Conference in […]

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PWC has earned a Reliable Public Power Provider (RP3)® Diamond designation from the American Public Power Association for providing reliable and safe electric service. PWC joins more than 270 public power utilities nationwide that hold the RP3 designation. PWC earned the award’s highest designation- Diamond Level- for the 5th time in the award’s history and […]

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Fayetteville PWC has received national recognition for achieving exceptional electric reliability in 2018. The recognition comes from the American Public Power Association (www.PublicPower.org), a trade group that represents more than 2,000 not-for-profit, community-owned electric utilities.  The Association helps members track power outage and restoration data through its subscription-based eReliability Tracker service and then compares the […]

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PWC has been recognized by the United Way of North Carolina  as 2018 recipients of the  Spirit of North Carolina Award  and the Excellence in Community Spirit Award. PWC was one of 33 companies that received the  Spirit of North Carolina Award and one of just five recipients that received the  Excellence in Community Spirit […]

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“Public Works” is the biggest art show of the year! Join Fayetteville PWC on Friday, May 24 from 7pm-9pm at the Arts Council on Hay Street. This is an opportunity for all artists to have their work exhibited from May 24 through June 22 at the Arts Council: Call For Artists. Vote for your favorite […]

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During the first full week of May, PWC reminds the community to “Let’s Use Our Water Wisely” as it observes National Drinking Water Week, an educational campaign to help people understand what it takes to ensure safe drinking water. Citizens can help ensure an adequate supply of water, now and for the future, if we […]

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PWC has  implemented Time-of-Use Rates for residential and small commercial electric customers. Click HERE for more information

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Our new Online Account Manager is now available and offers several new features we hope will enhance your online experience, such as: Account Summary page provides a general overview of your bills, payments, usage, and payment history. Easily viewed on any device. “My Wallet” feature allows you to save, add, edit, and view your payment […]

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Fayetteville PWC Update- Friday, Sept. 21, 2018 –5  pm PWC nears end of storm outage restoration; Remaining outages require customer-specific repairs PWC has restored  all storm related outages that can be completed at this time.  As of Friday at 5 pm, 33 customers remain without power because of damage to the customer-owned connection to PWC […]

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For Immediate  Release-Tuesday, September 11, 2018 Fayetteville PWC continues to encourage customers to prepare in advance of the arrival of Hurricane Florence.  Unlike previous storms that Fayetteville has experienced, the projected wind speeds and duration of the storm will limit PWC crews from safely beginning restoration efforts. “Winds are projected to be way over the […]

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Our emergency plan of operations is in place – ready to implement on a moment’s notice. Rest assured if we do experience utility outages or other weather-related emergencies, PWC crews will work around the clock to restore power and water to all our customers as quickly and safely as possible. The mission at PWC is […]

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LOCAL ORGANIZATIONS INVITE LOCAL BUSINESSES TO LARGEST BUILDING BUSINESS RALLY EVER Event brings business opportunities and resources together to help businesses grow FOR IMMEDIATE RELEASE- TUESDAY, MAY 1, 2018 FAYETTEVILLE, NC–Each year, millions of dollars are spent annually by our local municipalities, governmental units and universities on a wide range of service, supply and equipment […]

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Details on Energy Star HVAC (Heat Pump) Incentive Program

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Scheduled Overnight Water Outage – Pinewood Lakes Water service in Pinewood Lakes will be temporarily interrupted beginning at 11:00pm tonight, Apr. 5, while PWC crews work on a water main on Beechwood St. Services are expected to be restored by 1:00am on Apr. 6. Customers may experience discolored water upon completion of the work. The […]

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About PWC 2018-2019 Electric Rates Increased costs from Duke Energy have resulted in a rate increase adopted by PWC on Wednesday morning. The PWC Board adopted new electric rates for the next two years to cover the Duke increases. “Most of what a customer pays PWC for electricity, goes directly to our power supply costs,” […]

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Independent Audit Confirms No Double Billing of AIT Utility Accounts March 7, 2018 An independent audit by TRP CPAs, PLLC has found no indication of double billing or a pattern of systematic overbilling by the Fayetteville Public Works Commission related to claims by Advanced Internet Technologies. TRP CPAs, PLLC, is a Certified Public Accountant firm […]

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Recent cold weather is causing higher than normal bills.  2018 has had average temperatures that are 20 degrees below normal.  With freezing temperatures, many heating systems used back up heating (auxiliary) to keep up which uses more energy and is more expensive. If you think you’re going to have difficulty paying a higher bill, please […]

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Thursday, January 18, 2018 Fayetteville Prevails in Quest to Protect Future Water Supply; Agreement Reached in Interbasin Transfer Decision   After two-and-a-half years of litigation, PWC and the City of Fayetteville have prevailed in securing Fayetteville and other downstream users of the Cape Fear River Basin a guaranteed return of water to the Basin from […]

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To help lessen energy demand on the power grid during the extreme cold expected Monday and reduce the potential for isolated power outages, PWC ask customers to do the following: Reduce your thermostat to the lowest comfortable setting when home, and bump the thermostat down a degree or two when leaving home. Turn off unnecessary lighting. Postpone household […]

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Sunday, January 14, 2018- 6:15 pm:  PWC & Duke Energy Progress asks customers to reduce electricity use during cold snap PWC is asking customers to reduce electricity use until 10 a.m. Monday, Jan. 15 to help avoid potential high energy demand on the electric grid caused by frigid temperatures.  PWC buys power from Duke Energy Progress which is also asking their […]

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PWC Low Water Pressure/Boil Water Advisory Lifted: updated 6:30pm 1/8/18 The advisory for Fayetteville PWC water customers has been lifted and it is no longer necessary to boil water before using it.  Tests have now confirmed water meets safe drinking water standards. Water is safe to use for any purpose. Following the loss of pressure […]

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If you have an irrigation system, during freezing temperatures, your backflow prevention device is especially vulnerable to the cold temperatures. Here are some helpful tips and advice on preventing and preparing for backflow freezing: Click Here for More Information

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If you have an irrigation system, during freezing temperatures, your backflow prevention device is especially vulnerable to the cold temperatures. You can prevent costly repairs before the temperatures drop! Your device is typically located in your front yard and has a white box-like cover.  Standard covers need additional insulation to protect the device from freezing temperatures. […]

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PWC Water Not Affected by GenX With recent GenX reports, we understand the concern about safe drinking water.  Please know that PWC water is safe and meets or exceeds all current EPA standards for safe drinking water. GenX found in the Cape Fear River is below the PWC/Fayetteville service area and has not affected your drinking […]

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There is no EPA standard for 1,4 Dioxane, however, notes that 35 parts per billion, consumed continually over a lifetime is considered a risk. Test Date Point of Entry into PWC Treatment Facility (µg/L-parts per billion) 1/26/17 3.80 2/22/17 4.20 3/16/17 2.30 4/5/17 1.40 5/3/17 0.75 6/20/17 1.90 7/13/17 0.72 8/15/17 0.41 9/19/17 2.80 10/12/17 […]

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Click here for more information on backflow prevention assembly testing

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