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In the September 2021 edition of Treatment Plant Operator Magazine, PWC’s Rockfish Creek Water Reclamation Facility was featured in their Top Performer – Wastewater Plant spotlight.  Author Ted Rulseh said the plant “looks sharp, from the landscaping outside to the walls, floors, pumps, motors and blowers inside.”  Read how meticulous housekeeping and excellent maintenance help […]

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PWC’s 24/7/365 Self-Service Pay Station is located in the far right drive-thru lane at PWC’s Customer Service Center – 955 Old Wilmington Road.  The Pay Station accepts payments made by cash, check, credit or debit card and money order. Payments made at the Pay Station are immediately applied to the account. Change isn’t returned, so […]

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Our Conservation Specialists are experts in saving you cash year-round. Did you know that heating your home uses more energy and costs more money than any other system in your home — typically making up about 29% of your utility bill. No matter what kind of heating system you have in your house, you can […]

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Paperless billing isn’t just good for the environment – it also gives you one less thing to manage. Log in to your Online Account Manager to enroll in eBill, or call Customer Service at 910-483-1382! Free, secure electronic billing service View and pay your bill quickly and safely using a link in your monthly email […]

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State officials from the Department of Health and Human Services are testing wastewater at PWC’s Rockfish Creek Water Reclamation Facility to get valuable information about the spread of COVID-19.  Read the Fayetteville Observer article

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Electric vehicles (EV) are a relatively new concept in the automotive industry, but their popularity is growing. Hear about the benefits of EVs, where to find local charging stations, the development of the Fayetteville EV Club, and other upcoming initiatives from one of our Key Accounts Agents. Benefits of Electric Vehicles (EVs) >>

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When storms and other large-scale events cause entire communities to black out, public power utility employees are out working hard to restore and repair the system, and help communities rebound. PWC remains prepared year round with our emergency plan of operations – ready to implement on a moment’s notice. Stay informed on outages, our restoration […]

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Fayetteville is a public power community and that’s powerful! With PWC as our local, community owned electric system, our community benefits. PWC operates solely for the benefit of its customers who have a voice through local leadership (they’re customers, too!) We’re accountable and responsive to the community, not remote shareholders. Our employees are your friends and […]

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October is designated National Energy Awareness Month and helps to highlight the importance of energy in our every day lives. Energy, especially electric power, is the lifeline infrastructure for the modern U.S. economy. Beyond just lighting, heating, and cooling our buildings, electricity also protects health by powering emergency response and modern medical care in hospitals. Critical […]

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Smart food disposal and refraining from putting items labeled “flushable” down the drain can help protect our environment, our sources of drinking water and your own property. Dumping grease, fats, and oil is not only illegal, but it can also cause sewage back-ups and flooding. Wipes labeled “flushable” don’t break down in the system and […]

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Did you know that if you own a plug-in electric vehicle (or want to buy one), Fayetteville PWC makes it easy to keep your vehicle ready to hit the open road? You can charge your electric vehicle at one of four Level 2 (208/240 volt) charging stations 24/7. Charging Locations Marketfair Mall 5084 Campground Road […]

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September is National Preparedness Month!  Smart Planning begins with preparing your family and your home.  It is important to have an emergency plan for potential loss of power and water for infants, the elderly, pets, and those with special needs.  Prepare a disaster supply kit. See pages 6-7 of PWC’s Storm Preparation Guide for a […]

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What types of goods and services does PWC use? Due to the complexity of our operations, we require a wide variety of goods, equipment, construction/repair work and various other services. Please refer to our “How to Do Business with Fayetteville PWC” book for additional information and our website for a general list of needs.  Why should […]

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Generators can be essential during disasters and emergencies to keep our life going.  But, because their use is not so frequent, we often overlook the necessary safety measures that should be routine. Any safety breach may lead to several dangerous consequences, including death.  These consequences are avoidable if we follow some essential generator safety tips to keep ourselves […]

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Be ready!  Hurricane season is June -November so now is the time to get prepared.   Visit these sites for checklists, planning tips, FAQ, and other resources to help you prepare for hurricanes and other emergencies.  PWC’s Storm Central  Ready.gov – Hurricanes Click here to request a copy of PWC’s 2021 Storm Prep Guide.

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The City of Fayetteville and Cumberland County’s Emergency Rental Assistance Program is now available. The goal is to distribute money received through the Consolidated Appropriations Act of 2021 to eligible residents who are unable to pay rent and utilities due to economic constraints from the COVID-19 pandemic. A total of $10,119,409 has been allocated to […]

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July is National Irrigation Month and it’s the perfect time to make sure you’re conserving water where you can while still maintaining a green and vibrant landscape. Adjust your sprinklers so that they’re watering your lawn and garden, and not the street or sidewalk.  Water early in the morning (before 10am) or later in the evening […]

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PWC water customers are reminded to follow our year round Odd-Even schedule for outdoor watering. Even Addresses (ending in 0,2,4,6,8) Monday, Wednesday, & Saturday Odd Addresses (ending in 1,3,5,7,9) Tuesday, Thursday, & Sunday It only applies to sprinklers (through your hose or automatic systems). You can still hand water, wash your car, etc. any time. […]

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Help us salute these employees on their promotions and achievements while providing you safe, reliable, award-winning utility services.

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Plan, prepare and be ready for emergencies with our 2021 Storm Preparation Guide.  Hurricane season is June 1-November 30 annually.  You can request a copy of the Storm Prep Guide by completing our online request form.  Be sure to visit our Storm Central Page for more emergency prep resources.

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Fayetteville PWC received an American Public Power Association Sue Kelly Community Service Award on June 22, 2021, during APPA’s National Conference in Orlando, Florida. The award recognizes “good neighbor” activities that demonstrate our commitment to the community. PWC partnered with the City’s downtown district to bring Prismatica – an interactive, public art installation – to […]

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PWC Preps for Storm Season; Encourages Customers to Prep Too June 10, 2021 by Michael Futch So here we go again. Another Atlantic hurricane season to weather through — a long spell over the summer that traditionally runs from June through November. At least one named tropical storm has formed in the Atlantic prior to […]

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PWC’s On-Going Electric System Maintenance Boosts Reliability 6/1/2021 By Michael Futch PWC continues to bolster its electric distribution system, boosting the utility’s reliability to its tens of thousands of coveted customers with the installation of two new transformers over the last month.  The change to the new transformers, which cost $750,000 apiece, are an integral […]

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PWC adopted its annual utility budget for fiscal year 2021-2022 during its June 9th meeting. The $405.3 million budget is a 2.5% decrease over from the FY2020-2021 budget. Driving the decrease are lower power supply costs. PWC will have a 5% decrease in power supply cost from its wholesale power supplier, Duke Energy Progress  in […]

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As a Public Power community, Fayetteville benefits from having its own local municipal electric system.  Here’s how… PWC Employees Serving the Community Our community benefits from PWC’s 600+ employees who give back to the community where they live and work in a variety of ways. PWC employees were proud to support this year’s United Way […]

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ENERGY CONSERVATION Prepare meals outdoors.  When you prepare meals in the oven and on the stovetop, a substantial amount of heat is generated, warming your home. The thermostat senses the rise in temperature and your ac system turns on. Consider cooking more meals outdoors on the grill. Not only will you save energy, you can have […]

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If a PWC customer requires life-sustaining equipment that is dependent on electric and/or water service, you should always have a backup power plan. Prepare extra batteries and equipment to charge your batteries, or identify somewhere to relocate to that has power. Through PWC’s Medical Priority Program, you can also sign up to receive early notification […]

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Public Power at Work! As a Public Power community, Fayetteville benefits from having its own local municipal electric system. PWC provides the benefits of local leadership, greater reliability and faster response and puts our customers and community first because we operate for benefit of our community, not shareholders. PWC Wins Statewide Awards for Excellence Fayetteville […]

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Read below for the full 2020 Water Quality Report or Click Here At PWC, we care deeply about the quality of the water we provide for our customers, and we’re proud of the exceptional standards we maintain. The  2020 Water Quality Report provides our customers with the results of testing we are required to perform. […]

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PWC is committed to sustainability in all aspects of our operations, demonstrating our support for conserving natural resources, improving our air and water quality, and expanding the use of renewable energy. Our Sustainability Report highlights this commitment and the many areas we positively impact.

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Fayetteville PWC has received recognition from the United Way of North Carolina and Cumberland County for outstanding support of United Way through their annual employee giving campaign. The United Way of NC presented PWC with the 2020 Spirit of NC Award for “Engaged Leadership and Employees”, PWC’s  15th Spirit award since 2003. The award honors […]

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David Faircloth of the Fayetteville Public Works Commission has been named the North Carolina Waterworks Operators Associations’ (NCWOA) 2020 A-Surface Operator of the Year. Faircloth has 10 years of experience in water treatment and has been with PWC since 2014.  Prior to PWC, he started his career with the City of Dunn.  Faircloth has a […]

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#ICYMI – Virtual PWC Expo Videos Available on Facebook Learn about easy ways to save on your usage plus Incentive Programs that can help you save money.   FREE giveaways were available to customers who completed a simple request form online. PWC mailed useful conservation items such as 5-minute Shower Timers, Dye Tablets, Water Audit Kits, […]

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Time It Right and Save PWC’s Summer Peak Hours began on April 1, 2021.  Use these helpful TOU tips, to take advantage of Time-of-Use Rates to lower your electric bills by conserving and shifting consumption from peak to off-peak hours. For more info, click here. Summer Peak Hours April – October from 3:00 PM – 7:00 […]

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MetroNet has begun a 2-year project installing nearly 1,000 miles of fiber optic infrastructure throughout Fayetteville, Hope Mills and the entire Cumberland County area.  Their work will include installing services underground in public rights-of-way (using boring equipment), on utility poles, and private property.   MetroNet, their contractors, and/or work are not managed by PWC.  The MetroNet […]

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Request your FREE copy of PWC’s 2021 Conservation Calendar!    

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Your Hometown Utility has improved the way we share information about power outages with you! With our new Electric Outage Map, you can view near real-time details about what’s going on in our electric service area. Bookmark the new map on your smartphone and computer today!  Be sure to sign up for the SMS/Email Outage Notification […]

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Click here to view PWC’s 2020 Annual Comprehensive Annual Financial Report (Audit)

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Meet Elaina Ball!  (video) PWC announced Oct. 28, 2020, the hiring of Elaina Ball as the utility’s next CEO/General Manager. Ball, who brings 14 years of utility experience to PWC, is just the ninth CEO/General Manager and first female leader in PWC’s 115-year history. Ball will join PWC December 1 and succeeds David Trego who […]

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Check out our 1st Virtual PWC Day hosted by Your Hometown Utility! We’re showing how we are Community Powered for Public Power Week with a virtual tour of PWC.  Virtual PWC Day Glenville Lake Water Treatment Facility  Glenville Lake’s Lab  Glenville Lake – A Perfect View P.O. Hoffer Water Treatment Facility  Turning Dirty Water Into […]

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The Cool Spring Downtown District and PWC have partnered to bring Prismatica to downtown Fayetteville.  Prismatica is an interactive, public art installation that will light up the streets of downtown for the entire month of October. This internationally celebrated exhibit of 25, six-foot-tall, pivoting prisms will be staged in a few strategic, outdoor areas of the […]

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The Fayetteville Public Works Commission has had its Moody’s “Aa2” credit rating and Fitch “AA” rating confirmed by the rating agencies, with both also stating PWC’s rating outlook as stable. Moody’s confirmed PWC’s  Aa2, stable credit rating citing PWC’s strong financial metrics.  Aa ratings are judged to be high quality and very low credit risk […]

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PWC is preparing for the expiration of Governor Cooper’s Executive Order 142 on  July 29 and setting up payment plans for residential customers with past due balances.     PWC CEO David Trego updated the PWC Board of the utility’s plans at the July 22  Commission meeting as PWC prepares to help customers manage past due balances […]

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General Manager David Trego has issued a directive that provides procedures for  administering six-month payment plans for past-due residential utility bills as a result of COVID-19.  The directive, issued August 10, 2020,  makes temporary changes to PWC’s Service Regulations and associated procedures in order to allow compliance with Governor Cooper’s Executive Orders 124 and 142.  […]

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PWC crews are assessing outages that occurred overnight from Isaias and beginning restoration now that weather conditions are safe.  Please be careful this morning if you are out and about.  Watch out for downed power lines debris.   If you are without power, be sure to also check your home’s services for damage.  Weatherheads  or meter […]

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On July 29, North Carolina Executive Order 142 that suspended utility disconnections because of COVID-19, will expire. Customers are responsible for all charges for all utilities consumed and once the executive order ends, customers will have up to six months to pay past due balances. PWC will be setting up 6-month payment plans to help […]

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A message from PWC CEO- David Trego NC Executive Order No. 124 – Extended 60 Days North Carolina is beginning its transition to reopen our economy.  PWC, being a utility, and part of the area’s vital infrastructure, never closed our doors. Our employees were working to keep your water, wastewater and electric services available during […]

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New water and sewer rates were adopted in 2019 and originally planned to go into effect on May 1. Because of the financial impact of COVID-19, the PWC Board delayed implementing the new rates, and they will now apply to services billed beginning in July. Rates fund the essential replacement and reconditioning of aging water and sewer mains, […]

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Storm Preparation Guide Request Form

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PWC will be working with customers during the COVID-19 crisis and has suspended cut-offs for non-payment as of March 16 and is not accessing late fees. Please note, bills are not being waived but we are allowing customers additional time to pay. We do encourage you to call and arrange payment plans if needed because […]

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