COMING NEXT WEEK! PWC’s new Online Account Manager will be available on Oct. 23. The Online Account Manager offers several new features we hope will enhance your online experience, such as:
- Account Summary page provides a general overview of your bills, payments, usage, and payment history.
- Easily viewed on any device.
- “My Wallet” feature allows you to save, add, edit, and view your payment information.
- “Pay as Guest” Option.
- No convenience fees if you pay your bill by using your bank account and routing number. There are reduced fees if you pay by debit/credit card.
- Use your social media accounts for easier log-in.
We hope you like what the new Online Account Manager has to offer!
All current eBill and Pay-By-Text customers will receive special notifications about upcoming changes to those formats. In addition to these changes, we’re also improving our main website – faypwc.com – with a new color scheme, updated menuing, and easier viewing on mobile devices.
Fayetteville PWC Update- Friday, Sept. 21, 2018 –5 pm
PWC nears end of storm outage restoration; Remaining outages require customer-specific repairs
PWC has restored all storm related outages that can be completed at this time. As of Friday at 5 pm, 33 customers remain without power because of damage to the customer-owned connection to PWC lines. The homeowners must have these repairs completed by a licensed electrician and have an electrical inspection. PWC will restore service, once the work has passed inspections. The City of Fayetteville will be doing inspections Saturday and Sunday to help with restoration efforts. For those customers whose homes may have been flooded due to the rain or rising rivers, if the water level went above the electrical outlets or to the electric meter box, they will also need an electrical inspection prior to PWC being allowed to restore service.
The first PWC power outages from Hurricane Florence occurred in the early morning hours of Friday, Sept 14. Outages continued to increase throughout the day as high wind speeds were unsafe for PWC bucket trucks to respond. By 7:30 pm on Friday, 24,000 customers were without power. The most outages occurred at the height of the storm between 8-10 pm Friday and by 10:30 pm, over 50,000 customers were out of service.
Wind speeds improved by noon on Saturday, Sept 15 and PWC and Mutual Aid crews were able to begin full response to the restoration. By Saturday evening, nearly 40,000 customers had service restored with approximately 11,000 outages remaining. By Sunday evening, 3,000 more customers had service (8,211 outages remained). Crews were able to restore another 4,000 customers on Monday, leaving 2,500 outages, and only one major area with extensive damage (near FTCC) unrestored. By Tuesday, those services were restored, along with others and outages were reduced to just over 1,100. PWC was able to restore power to 97% of those who lost power in the 96 hours from when crews could safely begin their work. Since Wednesday, crews have been working on hundreds of streets and homes making the repairs and restoring individual services so our community can focus on recovery from Hurricane Florence.
During the storm, the PWC water distribution system had no interruptions or water quality issues. PWC’s water and wastewater plants, all located along the Cape Fear River, remained operational throughout the storm. Many water systems in eastern and central North Carolina reported significant storm related issues because of Hurricane Florence. On Wednesday, it was reported that over 100 NC water systems are not producing water, have no power; operating off of emergency interconnects, backup generation or stored water. Over 50 are on some type of usage restriction/boil water advisory or out of water.
“PWC’s response and water system reliability were so important to our community and local businesses during Hurricane Florence and will continue to be during our recovery“ said Wade Fowler, PWC Chairman and local restaurant owner. “It’s impossible to do business without water because without it, we can’t stay open.”
John Meroski of the Fayetteville Area Convention and Visitors Bureau also commended PWC on its storm response and system reliability saying “When the world calls 911, Fort Bragg answers the call. When our community needs power and clean drinking water , PWC answers that call confidently, courageously, and timely. We are blessed that our Hometown utility got us power and people had no interruption in one of our most important commodities: WATER.”
As flood waters recede, PWC staff has been evaluating any impact flood water may have had to the treatment facilities. Post-storm, PWC water distribution and sanitary sewer collection system crews are also evaluating any impact flood waters may have had to water and sewer lines throughout the system and restoring services to sanitary sewer lift stations. Some lift stations are still either on backup generation or by-pass until power is restored or repairs can be made or near the Cape Fear River and waiting for flood waters to recede so repairs can be made.
For Immediate Release-Tuesday, September 11, 2018
Fayetteville PWC continues to encourage customers to prepare in advance of the arrival of Hurricane Florence. Unlike previous storms that Fayetteville has experienced, the projected wind speeds and duration of the storm will limit PWC crews from safely beginning restoration efforts.
“Winds are projected to be way over the 30mph limit for a prolonged period of time,” said David Trego, PWC CEO/General Manager. “Our crews cannot safely respond during those conditions and thus, we are anticipating not being able to start restoration efforts until the majority of the storm has moved out, so customers should be prepared to be without power longer.”
If someone relies on power for medical equipment, they are urged to have backup batteries or be prepared to evacuate to an area with power. Customers should prepare an emergency kit with food, water and other necessities so you can care for yourself and others including elderly and infants.
While PWC has backup generation for water treatment operations, customers should be prepared with a backup water supply. The projected rainfall and potential flooding may cause road washouts and water main breaks which could interrupt water services or cause conditions that may require a precautionary boil water advisory.
Customers can sign-up for PWC text notifications related to Hurricane Florence through PWC’s website- www.faypwc.com. Continuous updates will also be available through PWC’s Facebook and Twitter accounts as well as the PWC website. Customers can report outages by calling 910-483-1382 or 1-877-OUR PWC1 (1-877-687-7921)
Our emergency plan of operations is in place – ready to implement on a moment’s notice.
Rest assured if we do experience utility outages or other weather-related emergencies,
PWC crews will work around the clock to restore power and water to all our customers as quickly and safely as possible.
The mission at PWC is to be a safe, highly productive utility that provides information to customers, helping them to make informed choices. Should you experience an outage or other utility-related emergency, contact our 24 Hour Emergency Hotline:
24 Hour Emergency Hotline: 1-877-OUR-PWC1 or 1-877-687-7921
This number is for emergencies only. For account-related questions, call (910) 483-1382.
Medical Priority Notification
Sign up to receive early advisement and priority restoration consideration if you or a loved one use life-sustaining medical equipment. Medical Priority Application | Medical Priority Program Video
Updated Contact Info
Contact Customer Service at (910) 483-1382 or email@example.com to update your contact info so our system can automatically recognize you when reporting an outage. You can also do this using our Online Account Manager (must be a registered user).
To receive updates from PWC on power restoration following a hurricane or major storm, please visit our Facebook page and click the “Like” button at https://www.facebook.com/faypwc/. Outage updates will also be posted to the home page (www.faypwc.com) in the Emergency Banner.
Storm Preparation Guide
Our Storm Preparation Guide provides some valuable reminders and comprehensive safety tips to help you and your family know what to do and be ready to act quickly in the event of a hurricane or another disaster. Plan ahead. Be prepared.
Helpful Local Links
- National Hurricane Center
- The Weather Channel
- Download a Hurricane Tracking Map
- Fayetteville Weather Report
- Fayetteville Metro Radar
- Interactive Fayetteville Weather Map
- WRAL Channel 5 (NBC)
- WKMG Channel 6 (CBS)
- WTVD Channel 11 (ABC)
- Spectrum News 14
- WUVC Channel 40 (Univision)
- WRAZ Channel 50 (FOX)
- WAZZ 1490 AM
- WFLB 96.5 FM
- WKML 95.7 FM
- WUKS 107.7 FM
- WZFX 99.1 FM
- WIDU 1600 AM
- WCCG 104.5 FM
- WCLN 107.3 FM
- WFNC 640 AM
- WQSM 98.1 FM
- WRCQ 103.5 FM
- WMGU 106.9 FM
Time-of-Use Rates ~ Time It Right and Save
Beginning in May 2019, PWC will implement Time-of-Use Rates for residential and small commercial electric customers.
Click HERE for more information
At the Fayetteville Public Works Commission, we have an aggressive and pro-active plan for operations in the event of a hurricane, other severe weather or emergency situation. Our crews stand ready to swing into action, just as soon as it’s safe, and we’re always prepared to work around the clock to restore your service.
View our storm preparation guide for some valuable reminders and comprehensive safety tips to help you be prepared.
LOCAL ORGANIZATIONS INVITE LOCAL BUSINESSES TO LARGEST BUILDING BUSINESS RALLY EVER
Event brings business opportunities and resources together to help businesses grow
FOR IMMEDIATE RELEASE- TUESDAY, MAY 1, 2018
FAYETTEVILLE, NC–Each year, millions of dollars are spent annually by our local municipalities, governmental units and universities on a wide range of service, supply and equipment needs. However, they want to do more and are reaching out to local businesses and prospective businesses with that message.
On Tuesday, May 22, from 3-7 pm at the Horace Sisk Gym on the Fayetteville Technical Community College Campus, purchasing and procurement representatives for Cumberland and Hoke County’s largest agencies will come together for the largest local Building Business Rally ever. The event was created as the agencies have been working on a collective effort to educate and engage local business on how to do business with their organizations and the types of goods and services are needed. All local business should attend because it will bring business opportunities and resources together to help them grow through connecting with those agencies and providing networking opportunities to build business with other local companies as well.
“This event will create a one-stop shop for local businesses to see all the opportunities that are available to them, “ said Wilson Lacy of the Cumberland County Schools, one of the participating organizations in the Rally .
The Building Business Rally will offer information on the millions of dollars of opportunity for local businesses. Cumberland County Schools estimates spending $10 million a year on instructional and custodial supplies, Information technology and construction while the Town of Hope Mills projects that over the next five years, it will spend over $34 million on facilities, public works, transportation, public safety, storm water and cultural and recreation projects.
“I am excited to promote local spending for our municipal contracts,” said Hope Mills Mayor, Jackie Warner. “Hope Mills will be impacted as dollars spent by local contractors at other businesses recirculate. Also, the impact of the additional consumer spending as employees, business owners and others spend their income in the Hope Mills economy. Our community is growing and what better way to grow our economy than to spend locally.”
Increasing vendor engagement and capacity is another area the Public Works Commission, a participating organization, hopes to achieve through the event. “It is not unusual to have work that needs to be done but little or no businesses to do it,“ said Darsweil Rogers, a member of the PWC Board. “A good example of that challenge is a few years ago when we wanted to speed up sewer installation in the annexed areas of the City. We could not speed up the projects because we did not have sufficient capacity of contractors to do the work.”
Organizations participating in the Building Business Rally include Cape Fear Valley, Cumberland County, Cumberland County Schools, Hoke County, City of Fayetteville, Fayetteville State, Fayetteville Tech, Hope Mills, PWC, NCDOT and Spring Lake.
There will also be a large number of organizations that support businesses through financial and qualification assistance including the Small Business Administration (HUB), NC Procurement & Technical Assistance Center, Small Business Technology Center, Veteran’s Business Outreach Center, Women’s Business Center, FTCC Small Business Center, North Carolina Military Business Center, CEED Capital Loan Program and the Greater Fayetteville Chamber of Commerce.
Business seminars will also be held at the Rally with topics that include: How to Fund your Opportunity, Certification Readiness Class, How to be a Sub-Contractor and Learning about Capability Statements.
The event is free and open to suppliers, professional service providers, and prime and sub-contractors of all sizes. So join Fayetteville/Cumberland County’s largest purchasing and procurement representatives to learn how your business can get their business! Pre-registration is encouraged at www.faybids.com.
Tuesday, May 22, 2018
FTCC Horace Sisk Gym – 2201 Hull Rd, Fayetteville
3 pm-7 pm
Business Breakout Sessions (4 pm & 6 pm) & a plan room
Breakout sessions offered by: NCDOA HUB Office, NC Procurement & Technical Assistance Center, CEED Capital Loan Program and The Institute
Pre-registration and event information: www.faybids.com
Scheduled Overnight Water Outage – Pinewood Lakes
Water service in Pinewood Lakes will be temporarily interrupted beginning at 11:00pm tonight, Apr. 5, while PWC crews work on a water main on Beechwood St. Services are expected to be restored by 1:00am on Apr. 6. Customers may experience discolored water upon completion of the work. The discolored water should be temporary. Let your water run for a short period of time until it clears.
Homes on the following streets will be impacted: Eagle Landing Dr. Graceland Ct. Edgegrove Cir. Hemlock Cir. Pinewood Dr. Sycamore Dr. Hawthorne St. Catalpa Cir. Beechwood St.
We regret any inconvenience this may cause, and appreciate your patience and understanding during the work. If you have questions or concerns, please contact PWC at 910-483-1382 from 8:00am to 8:00pm.
Increased costs from Duke Energy have resulted in a rate increase adopted by PWC on Wednesday morning. The PWC Board adopted new electric rates for the next two years to cover the Duke increases.
“Most of what a customer pays PWC for electricity, goes directly to our power supply costs,” said PWC Chairman Wade Fowler. “Ninety percent of the increase adopted today goes directly to our power supply costs from Duke and those costs are projected to increase nearly $10 million in the next four years.”
PWC also added a Coal Ash fee to fund PWC’s required portion of Duke Energy’s Coal Ash cleanup. The Federal Energy Regulatory Commission allows Duke to recover their cost from customers and PWC’s portion of the $2 Billion cleanup is estimated to be $60-$70 million.
PWC is using reserve accounts to pay most of the money needed and the $2 fee charges for PWC residential customers will be collected through 2024. Without the reserves, the Coal Ash fee would be $10.
Other expenses funded through the rate increase will be used to maintain and improve the reliability and efficiency of the electric system which includes the replacement and upgrading of infrastructure such as substations, utility poles, underground cable, transformers and controls.
PWC maintains among the highest reliability rate among electricity providers in North Carolina and maintains the highest designation of reliability among over 2,000 municipally owned electric providers in the United States.
“PWC strives to provide safe and reliable services and maintain reasonable, competitive rates, “ said David Trego, PWC CEO/General Manager. “Our electric rates remain among the lowest, in fact, next to the lowest, only to Duke Energy in Fayetteville/Cumberland County. When PWC customers compare their bills to other electric providers, customers that also have water and/or sewer service from PWC, should compare the only the electric portion of their bill to those of other electric providers in our area including Duke Energy, Lumbee River and South River who do not provide water or sewer service to their customers.”
Independent Audit Confirms No Double Billing of AIT Utility Accounts
March 7, 2018
An independent audit by TRP CPAs, PLLC has found no indication of double billing or a pattern of systematic overbilling by the Fayetteville Public Works Commission related to claims by Advanced Internet Technologies.
TRP CPAs, PLLC, is a Certified Public Accountant firm with offices in Fayetteville, Dunn and Sanford and was asked in January to conduct an audit of the AIT billing after AIT publically accused PWC of double billing.
“The Commission was confident that the TRP audit of the AIT billing would confirm fair billing for this account,” said PWC Commissioner Wade Fowler. “From the beginning, we disagreed with the claims that we had overbilled AIT and we attempted to provide factual information to Mr. Briggs to show the accuracy of PWC’s billing.
“We believe that TRP’s report validates PWC’s information was accurate and the AIT claims were unfounded. This information should be used to set the record straight from the AIT claims. For those who have called for an audit of PWC billing, I believe TRP’s audit meets the intent of those requests.”
TRP reviewed the AIT account information that included a unique electricity metering system that was requested by AIT in 2000. Because of the arrangement, AIT’s bills were prepared manually. TRP compiled the monthly metering and billing data for a 10-year period from January 2007-November 2017 and computed its own calculations.
During the review, TRP did find several minor clerical errors that had been previously disclosed and credited back to AIT. Those errors occurred over 11 years and over 100 months of billing and were less than $150.00.
Following the audit, Jason Poole, CPA reported TRP did not find double billing or systematic overbilling. He noted that the PWC billings were always consistent with TRP’s calculations and accurately reflected the total usage and demand recorded for the AIT facility.
“Now that the audit is complete, I believe it is important to also address other AIT’s public claims including one that an independent auditor could not conduct an unbiased investigation, “ said David Trego, PWC CEO and General Manager. “This has no merit because a Certified Public Accountant takes an oath to disclose the truth and can lose their license if they do not.”
Other AIT claims have also questioned the oversight and regulation of PWC. One question has been if PWC is not regulated by the NC Utility Commission, how can customers know they are not being overbilled. The NC Utility Commission has rate regulation only over private, for-profit utilities to prevent excessive shareholder profits at the expense of ratepayers. PWC is a public authority. We have no shareholders. We do not earn profits. We are a part of this community and have absolutely no reason to overbill our customers, many of whom are our friends and neighbors.
The Fayetteville City Council appoints the PWC Board who has the responsibility, obligation and takes an oath to oversee the PWC operations and ensure that PWC operates according to North Carolina law. The City also independently picks an accounting firm to perform an annual audit of PWC’s finances and accounts. This auditor, whose opinion is on PWC Web, have not raised any issues related to PWC revenues that we receive from customers.
If PWC were altering customer meters, as AIT has claimed, that would be seen by the federal government.
As Trego explained, “Each year PWC has to report to Department of Energy the efficiency of our electric system. The total electricity we bill to our customers is compared to all the electricity we buy from Duke Energy. If PWC overbilled customers for electricity they did not use, this calculation would show that we billed customers for more electricity than we bought from Duke. If any customer would like to see these annual reports, which are signed under penalty of perjury, to confirm that we have never sold more energy than we purchased or generated, we will be happy to provide a link to the reports.”
Recent cold weather is causing higher than normal bills. 2018 has had average temperatures that are 20 degrees below normal. With freezing temperatures, many heating systems used back up heating (auxiliary) to keep up which uses more energy and is more expensive. If you think you’re going to have difficulty paying a higher bill, please call us and make us aware of that so we can work with you.
Thursday, January 18, 2018
Fayetteville Prevails in Quest to Protect Future Water Supply; Agreement Reached in Interbasin Transfer Decision
After two-and-a-half years of litigation, PWC and the City of Fayetteville have prevailed in securing Fayetteville and other downstream users of the Cape Fear River Basin a guaranteed return of water to the Basin from upstream municipalities who use the water.
On Thursday afternoon, Superior Court Judge Richard Doughton approved an agreement that settled the on-going Interbasin Transfer case that began in 2015. The parties involved-PWC, the City of Fayetteville and other downstream users of the Cape Fear River over the past few months successfully reached an agreement with the Towns of Cary and Apex and with the North Carolina Environmental Management Commission (EMC) and the North Carolina Department of Environmental Quality (DEQ).
Through the agreement, the EMC would re-insert a return flow requirement into the 2015 interbasin transfer certificate, and the Towns of Cary and Apex would submit compliance and monitoring plans to the Division of Water Resources (DWR) to ensure the required amount of water was being returned.
With the decision, residents within the Cape Fear River Basin downstream of the Towns of Cary and Apex are guaranteed water for residential use and economic growth.
“I would like to commend PWC, City of Fayetteville and the other plaintiffs for their commitment to the protection of our most valuable asset, clean drinking water,” said Mitch Colvin, Mayor of the City of Fayetteville. “This issue has a significant impact our community’s future and I am glad we were able to work out an amicable solution that ensures the needs of our City and our citizens are met for years to come.”
The interbasin transfer dispute began in March 2015, when the Towns of Cary and Apex, Morrisville and Research Triangle Park South portion of Wake County received an interbasin transfer certificate from the EMC, a division of the NC DEQ. The certificate allowed them to transfer up to 31 million gallons of water per day from the Haw River Basin to the Neuse River Basin and 2 million gallons of water per day from the Haw River Basin to the Cape Fear River Basin. The 2015 certificate was a modification to a 2001 interbasin transfer certificate issued to the same municipalities. However, the 2001 certificate contained a required return of water to the Haw and Cape Fear River Basins. Not only did the 2015 certificate increase the amount of water the municipalities could transfer for their own use, but it neglected to include any return of water to the Haw or Cape Fear River Basins.
As a result of this oversight and and to ensure Fayetteville and other downstream users would have an adequate water supply to meet the needs of their citizens , PWC and the City of Fayetteville filed suit in May 2015, challenging the decision by the EMC to issue the 2015 certificate without a required return flow condition. The Lower Cape Fear Water and Sewer Authority and the Town of Eastover joined with Fayetteville and the PWC in December of 2015.
The lawsuit was heard by Administrative Law Judge Donald Overby from June 13-21, 2016. In February 2017, he ruled in favor of the PWC, City of Fayetteville, Lower Cape Fear Water and Sewer Authority and the Town of Eastover. The Court ruled that the NC DEQ and EMC substantially prejudiced the rights of downstream users and exceeded their authority or jurisdiction, acted erroneously, failed to use proper procedure, acted arbitrarily and capriciously and failed to act as required by law or rule upon issuing the 2015 interbasin transfer certificate. The Court also required the 2015 interbasin transfer certificate to be re-issued with a return flow requirement (as was contained in the 2001 certificate), to ensure water is returned to the Cape Fear River Basin. Fayetteville PWC, led by Chief Operating Officer Mick Noland, and other downstream users of the Cape Fear River Basin, overwhelmingly prevailed.
“One of the Commission’s most important roles is ensuring a safe and plentiful water supply for our customers and the citizens of our community, “ said Wade Fowler, PWC Chairman. “The Commission and our staff have been diligent in this commitment and will continue to work hard to ensure Fayetteville’s interests are always considered in such important decisions.”
The losing parties appealed the Court’s ruling to Cumberland County Superior Court on March 9, 2017. Superior Court Judge Richard Doughton was scheduled to hear the parties’ arguments on appeal on January 17 and 18, 2018. However, representatives for the involved parties were able to successfully negotiate the approved agreement which settled the case.
NC Representative Elmer Floyd and Cumberland County Commissioner Glenn Adams were among the local officials present Thursday as the agreement was approved.
Floyd stated he was very pleased with the settlement. “It was a longtime coming,” said Floyd.
“I would like to thank PWC and especially Mick Noland, for all their efforts in this critical case,” said Adams. “With water issues on the forefront in the region and our state, we have to be forever vigilant to protect our Cape Fear River.”
Former PWC Commissioner and current District Court Judge Lou Olivera echoed the sentiments. “I’m proud PWC could help secure our region’s future water supply,” said Olivera. “This is not only a local issue but could have a national impact as well as we provide water to our Ft. Bragg neighbors.
To help lessen energy demand on the power grid during the extreme cold expected Monday and reduce the potential for isolated power outages, PWC ask customers to do the following:
- Reduce your thermostat to the lowest comfortable setting when home, and bump the thermostat down a degree or two when leaving home.
- Turn off unnecessary lighting.
- Postpone household chores that require electrical appliances.
- Unplug cellphone / tablet chargers. These devices draw energy even when not in use.
- Operate ceiling fans in a clockwise direction, which pushes warm air back down into the room.
- Leave your drapes or blinds open to allow the sun’s rays to warm the house.
The low temperatures will put higher stress on mechanical equipment used to generate and deliver electricity. Isolated equipment problems are possible, which could result in scattered outages.
If you lose power, please turn off as many appliances and electronics as possible. This will help with restoration efforts as it will reduce the immediate demand on the power lines when power is restored. Once your power is restored, wait a few minutes before turning your equipment back on. PWC Customers should call 1-877-OUR-PWC1 to report power outages.
PWC is asking customers to reduce electricity use until 10 a.m. Monday, Jan. 15 to help avoid potential high energy demand on the electric grid caused by frigid temperatures. PWC buys power from Duke Energy Progress which is also asking their customers to conserve. Conservation efforts can help lessen demand on the PWC and Duke Energy electric grid and manage energy costs.
PWC Low Water Pressure/Boil Water Advisory Lifted: updated 6:30pm 1/8/18
The advisory for Fayetteville PWC water customers has been lifted and it is no longer necessary to boil water before using it. Tests have now confirmed water meets safe drinking water standards. Water is safe to use for any purpose.
Following the loss of pressure in the PWC Water distribution system on Saturday, January 6, 2018, PWC issued the System Pressure Advisory which advised a large portion of its service area to boil their water as a precaution while testing to determine if any contamination had occurred. Once pressure levels were restored to acceptable levels, PWC tested representative locations on Sunday. Those test results confirmed still tbd that no contamination was present.
With the advisory being lifted, PWC customers should flush the water lines in their home or business for a few minutes before using it for consumption. This is especially important for locations that have not been occupied or that have had low water usage during the advisory period. Any ice made since the advisory was issued on Saturday evening should be discarded. Businesses that serve or prepare food for human consumption should coordinate with their regulatory oversight agency to make sure all requirements are met.
PWC thanks our customers for their patience and understanding during this emergency.
Low Water Pressure/Boil Water Advisory: Updated- 8:30am 1/7/18
Crews worked overnight to make repairs and restore the system pressure. As the water system is returning to normal pressure, customers may experience bubbly water, discolored water, or air in their water lines that cause the water to appear white or milky. Discolored water may also occur as crews are flushing lines throughout the system. Please let the water run a few minutes to clear. The boil water advisory will remain in effect until we can test and confirm everything is safe. This is expected to take at least 48 hours. Water is safe for bathing/showering.
We want to provide our customers as up-to-date information as possible. We use a variety of ways to communicate with customers including phone calls, website, social media, Nextdoor, and traditional news media because we know that no one way is 100% perfect. Some customers reported they did not receive our phone call. Please know we attempted nearly 80,000 phone calls. Unfortunately for various reasons, beyond our control, not all calls were successful. We very much appreciate all our customers who help share our messages.
Boil Water Advisory-Issued 5:45 pm-1/6/18
Water customers are experiencing periods of low pressure and outages in the distribution system due to water main breaks. Periods of low or no pressure in the distribution system increases the potential for introduction of bacteria into the water system. As a precaution, you are advised to boil all water used for human consumption. Bring the water to a boil, let it boil for one minute, and let it cool before using. Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water. As an alternative, you may use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. The advisory impacts a large portion of the system but not Spring Lake or Fort Bragg.
PWC urges water customers to conserve water whenever possible in the event of additional outages. This system pressure advisory remains in effect until further notification is issued. Once water pressure is restored and conditions are back to normal, we will inform you when the system pressure advisory is lifted.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). Updates will be posted here and on our Facebook page.
If you have an irrigation system, during freezing temperatures, your backflow prevention device is especially vulnerable to the cold temperatures. Here are some helpful tips and advice on preventing and preparing for backflow freezing: Click Here for More Information
If you have an irrigation system, during freezing temperatures, your backflow prevention device is especially vulnerable to the cold temperatures. You can prevent costly repairs before the temperatures drop!
- Your device is typically located in your front yard and has a white box-like cover. Standard covers need additional insulation to protect the device from freezing temperatures.
- The pipes also need to be insulated or covered. This can be as simple as wrapping or taping insulation, newspaper, a blanket or even a pool noodle around the pipes to prevent freezing.
- If your backflow does freeze or bust, turn water off at meter or contact PWC. Repairs are the responsibility of the customer and a licensed plumber may be needed.
Why Pipe Freezing is a Problem
Water expands as it freezes. The expansion puts pressure on whatever is containing it, including metal or plastic pipes.
Pipes that freeze most frequently are:
- Pipes that are exposed to severe cold, such as outdoor hose bibs, swimming pool supply lines, and water sprinkler/irrigation lines.
- Water supply pipes in unheated interior areas such as basements, crawl spaces, attics, garages, or kitchen cabinets.
- Pipes that run against exterior walls that have little or no insulation or where your water service enters your home through the foundation.
How to Prevent Frozen Pipes
- Keep garage doors closed if there are water supply lines in the garage.
- Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
- When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe – even at a trickle – helps prevent pipes from freezing.
- Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
- If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.
How to Thaw Frozen Pipes
If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you cannot thaw the pipe, call a licensed plumber
- Keep the faucet open/on. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
- Apply heat to the frozen section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
- Apply heat until full water pressure is restored.
- If your backflow does freeze or bust, turn water off at meter or contact PWC. Repairs are the responsibility of the customer and a licensed plumber may be needed
PWC Water Not Affected by GenX
With recent GenX reports, we understand the concern about safe drinking water. Please know that PWC water is safe and meets or exceeds all current EPA standards for safe drinking water. GenX found in the Cape Fear River is below the PWC/Fayetteville service area and has not affected your drinking water. Recent tests confirm GenX is not in PWC drinking water.
State testing results are available at (https://deq.nc.gov/news/hot-topics/genx-investigation) as well as our most recent Water Quality Report filed with the state of North Carolina and EPA can be viewed on our website.
|Test Date||Point of Entry into PWC Treatment Facility (µg/L)|
Important Message for PWC Water Customers
Some individuals/businesses not associated with PWC may be attempting to take advantage of our customers by providing false information about your drinking water. Using recent news of contaminates such as GenX found in the Cape Fear River (below the PWC/Fayetteville service area), these individuals/businesses may encourage you to provide a water sample with the intent of selling home water filtration systems or bottled water dispensers. You are under no obligation to participate, provide water samples or personal information if solicited with offers by these independent businesses.
Please know that PWC water is safe and meets or exceeds all EPA standards for safe drinking water. GenX is not in PWC drinking water. Our most recent Water Quality Report filed with the state of North Carolina and EPA can be viewed here. PWC encourages customers to carefully evaluate before participating in sampling, accepting and/or purchasing retail products. If you have a question about the water services you receive from PWC, please contact us at 910-483-1382.
Learn How to Do Business with PWC
July 25, 4-6pm
Join us for an in-depth look at what is needed to get your business engaged! PWC has procurement opportunities for commodities, service and construction opportunities. PWC is very proactive with its Small Disadvantaged Business Enterprise Program. This program works to increase the participation of small disadvantaged businesses in procurement opportunities. Come join us to see how you can become a part of this Program. This event is FREE! Registration is required!
Local Businesses Invited to Network and Learn about Bidding Opportunities
For Immediate Release: Monday, Feb. 27, 2017
The Fayetteville Public Works Commission will host its second Building Business Rally on Thursday, April 6, 2017. PWC invites local vendors to network and meet representatives of PWC departments to learn about their supply, equipment and service needs. The event is part of the PWC Board’s strategic initiatives to improve local vendor capacity and engagement including engaging those that want to do business with PWC.
“The PWC Commissioners are keenly motivated to build local business capacity,” said Evelyn Shaw, PWC Chairwomen. “We consider it a privilege and an obligation to do business with rate-payers who deserve a chance to build the economic infrastructure our local community needs. As a hometown utility, our hometown businesses are critical to partner success.”
In addition to PWC, purchasing representatives from the City of Fayetteville, Cumberland County, the Cumberland County Schools, NC Department of Transportation, NC Department of Administration, the Greater Fayetteville Chamber of Commerce and other local agencies will also participate.
The Building Business Rally is a drop-in event and will be held from 4 pm to 7 pm at the PWC Operations Center, 955 Old Wilmington Rd in Fayetteville. Admission is free and open to local businesses – suppliers, professional service providers and prime & sub-contractors of all sizes. PWC’s Procurement Department & other local governmental purchasing agencies will provide vendors additional information about the purchasing process.
For additional information, visit www.faypwc.com/purchasing or call 910-223-4337.
Wednesday, Feb 22, 2017
The PWC Board adopted today new Water and Wastewater Rates and Fees that will take affect on April 1, 2017 and April 1,2018.
The new rates and fees will fund a projected increase in utility sewer expenses. Over the next six years, PWC will spend an average of $16.5 million a year on water and sewer main rehabilitation and $15 million a year in improvements to the water distribution system and treatment plants to meet the growing needs of the Fayetteville area and to maintain the quality of our drinking water. Approximately $17 million will be spent relocating water and sewer mains for North Carolina Department of Transportation improvement projects including over $10.5 million on the Raeford Road improvement project.
A customer with water and sewer services and billed on the Inside City rate for both services. would see a total increase of $4.38 when using 5,000 gallons. With the new adopted rates, the price of water and sewer service from PWC remains the lowest or among the lowest in the region with rates lower than OWASA (Orange Co.), Harnett County, Hoke County, Raleigh and Cary.
The Board also voted to credit electric customers a total of $5 million because of lower than projected power supply costs from Duke Energy. A credit of .00273 will be applied per kWh used and a customer with a monthly use of 1,000 kWh would receive a credit of $2.73. The credits will also begin April 1.
December 14, 2017 Update
The Hope Mills Refund eligibility period ended on December 12, 2017. If you missed the deadline with PWC, you will need to contact the State to request your refund as we are required to submit the funds to them at this point. It may take the State a little while to setup the accounts, but please continue to check the following websites for availability of your refund.
July 13, 2017 Update
The official Hope Mills claim filing period ended on June 30, 2017. All claims postmarked before July 1, 2017 will be processed as though they were received during the eligible filing period. Any claim postmarked after June 30, 2017 will be processed within the guidelines of Phase 2, which means that claimants will still be eligible for refunds, however due to the expiration of the claim filing period, the refund maybe reduced.
All claims received before June 15, 2017 have been processed so the claim has either been paid, denied/closed or has an issue with the supporting claim documentation. Those claims should have received a response regarding their claim but if you have questions, please contact PWC at 910-483-1382.
On November 28, 2017, all remaining claims will be subject to NCGS 116B Escheats and Abandoned Property Statues and will be subsequently turned over to the State of North Carolina’s unclaimed property fund. Eligible customers will be required to submit documentation through the North Carolina Treasury Office to prove ownership on any unclaimed funds.
February 24, 2017 Update
Customers are reminded that the deadline for submitting claims in June 30, 2017. PWC has been processing reimbursements for eligible customers since October 2016. Current PWC customers who have not submitted claim forms were mailed information the week of Feb. 20, to remind them of the deadline. Any unclaimed reimbursements as of June 30, 2017 will be subsequently turned over to the State of North Carolina’s unclaimed property fund and eligible customers will be required to submit documentation through the North Carolina Treasury Office to prove ownership on any unclaimed funds.
If you were a PWC utility customer within the Hope Mills town limits between October 2007 and April 2016 and may be eligible for a refund and not been sent a claim form, please contact PWC at 910-483-1382.
September 14, 2016 Update
To ensure customers eligible for refunds receive the full refund they are due, customers/ accounts determined to fit the refund criteria (located within the Hope Mills town limits between October 2007 and April 2016 and billed outside City rates) are being mailed refund claim forms to verify account holder information and the addresses that you were the customer of record for PWC services. Reimbursements will be processed within six (6) weeks upon the return of the claim forms. The deadline for claims submission is June 30, 2017.
If you were a PWC utility customer within the Hope Mills town limits between October 2007 and April 2016, were billed outside City rates and have not received a claim form by September 30, 2016, please contact PWC at 910-483-1382.
July 18, 2016 Update
The extensive review and calculations of customer refunds is still on-going. PWC staff is reviewing nearly 1 million records to calculate refunds that will be based upon the date each account began to be charged outside rates and using the difference of what customers were billed each month on the outside rate.
The review includes over 7,000 addresses that have been identified for possible refunds and all account holders that may have lived at the address over the review period. Some customers could have over 100 months of service to be reviewed. Other factors in the review include: each account having up to three services with inside/outside city rate differential and all rate/fee adjustments that have occurred during the review period.
PWC wants to ensure all refunds are accurate and appreciates customers understanding during this extensive process. Notices will be mailed to customers once calculations are complete and checks are being prepared to be mailed.
May 26, 2016 Update
Rates for customers identified as inside the Hope Mills Town limits are being changed to reflect Inside City rates. Changes were anticipated to be effective with billed received during the month of May. Some bills sent during the week of May 23 may not have reflected the Inside City rate. Those bills are being adjusted and customers will be sent a new bill. With the adjusted bill, the “inside rate” designation will be listed on the line with the water and sewer service Basic Facility Charge. PWC continues to work to apply correct rates and determine refunds. A letter with an update about refunds has also been mailed to eligible customers.
April 28, 2016 Update
Customers who are located in the Hope Mills Town limits and who have been billed on the Outside City Water/Sewer Rate will have their rates changed with bills rendered after May 1, 2016. PWC is reviewing all accounts who have been identified as inside the Hope Mills Town limits to determine the amount of refund they are eligible for. Refunds will be based upon the date that the account began to be charged outside rates and will be calculated using the difference of what customers were billed monthly on the outside rate. It will take several months to review the billing for each of these accounts and accurately calculate the refunds customers are eligible for.
If you are a current or former PWC customer in the Hope Mills area and have questions regarding your rate or refund eligibility, please contact us and provide your name and service location for review.
March 31, 2016 Update
PWC has been working with the Town of Hope Mills to identify customers that may be affected by the PWC March 9 action. Accounts that have been reviewed and identified as being on the correct or incorrect rate, are being mailed information on March 31, 2016 regarding their status. Customers will receive one of three letters listed below.
For customers who will have their rate changed, we will be working to make the change and will be reviewing their account to determine the amount of refund they are eligible for. Refunds will be based upon the date that the account began to be charged outside city rates. For those properties that have been annexed into Hope Mills, the refund will be based on the actual date the property was annexed. It will take several months to make these changes, review billing records and accurately determine the amount of refund. Details regarding when the rate will change, how much refunds will be or when refunds will be made has not been confirmed at this time. PWC will notify customers when additional information is confirmed.
If you feel this information you receive in your letter regarding your location or utility rate is not accurate, please contact us and provide your name and service location for review.
March 9, 2016
PWC approved an action on March 9, 2016 that will give inside city rate classification to PWC water and sewer customers located within the Hope Mills town limits.
PWC purchased the Hope Mills water and sewer system in 1998 and the language in the purchase agreement addresses the rates to be charged to Hope Mills residents. During a recent review of the agreement, the PWC Board determined the language in the agreement had been inconsistently interpreted resulting in customers receiving different rates.
“The PWC Board wanted to resolve the confusion related to this agreement and insure rates are applied in a fair and consistent manner, “said PWC Chairman Darsweil Rogers. “We value our customers and are happy that we have been able to work with Mayor (Jackie) Warner and other Hope Mills officials to work out a resolution for our customers.”
Based on PWC’s action on Wednesday, customers located inside the town limits who have been billed outside city rate, will be changed to inside city rates and refunded the difference they have paid for water and sewer services. Customers located outside the town limits will continue to be billed outside city rates.
“Since purchasing the Hope Mills water system many years ago, PWC has demonstrated concern for Hope Mills, making significant system upgrades to ensure we are getting quality and reliable services,” said Mayor Warner. “PWC is very responsive to Hope Mills and I appreciate the cooperation and concern they have shown by looking into this matter and making this decision that benefits our citizens.”
PWC will work with Hope Mills’ town officials to identify those customers affected by the change and eligible for a rate adjustment or refund. A joint committee of PWC and Hope Mills staff will identify current and past Hope Mills residents. PWC will notify customers about pending changes and possible refunds. Because the Hope Mills town limits have grown since the agreement, it is expected to take several months to identify those customers who will receive refunds and the amount of the refund.
Building Business Rally Presents $573 Million of Business Opportunities
|PWC CEO David Trego welcomes attendees to the
Building Business Rally
|The City of Fayetteville’s Rob Stone presents $55 million in upcoming city stormwater and transportation projects.|
Thirty-five local businesses attended the first Building Business Rally held Thursday, July 21 in Fayetteville and were provided a wealth of information to better prepare them for future business opportunities. The Rally was a collaborative effort of the Fayetteville Public Works Commission, City of Fayetteville and Cumberland County, which combined have $573 Million in utility capital improvement projects planned over the next five years.
“This event provided PWC, the City and the County the opportunity to highlight the projects we have upcoming over the next five years to our local contractors, sub-contractors and suppliers,” said David Trego, PWC CEO/General Manager. “ This will allow them the opportunity to plan for these projects, participate in the bidding process and hopefully grow and improve our local economy.”
Attendees which, included utility contractors and other businesses that support utility construction, received information from each partner agency about projects and potential bid opportunities through 2021. The Rally engaged numerous local business ranging from utility contractors and engineers to tree services, construction materials, and personnel staffing.
“As a locally owned and operated business with
a desire to grow, we were impressed with the Building Business Rally. The professionalism and organization of the event far exceeded all expectations. “said Teri Schultz, Branch Manager of Cape Fear Staffing. “ As a small business that competes with national companies, it was great to hear that local government really wants to keep money local.”
The partner agencies were joined by representatives of NC Department of Transportation and the Department of Administration who held special sessions on How to Register as a Disadvantaged Business and Historically Underutilized Business as well as a general session on How to do Business with the local organizations.
During the Rally, the City of Fayetteville presented $55 Million in projects planned over the next five years including $38 Million in Storm Drainage Improvements, $3.3 Million in Intersection Improvements and $3.1 in Sidewalk Improvements. PWC projected spending $289 Million over the next five years including sewer installation, water and sewer main rehabilitation and utility improvement or relocation related to NC DOT road projects. Cumberland County currently has over $5 Million in upcoming utility projects.
“We are excited at the interest in today’s event and to have provided such a great networking opportunity due to the wide variety of contractors, consultants and suppliers who attended,” said PWC Procurement Manager Gloria Wrench.
Attendees commented the Rally was very informative and said they appreciated the effort partner agencies had to involve them in the efforts which enhance our community. For some attendees, the Rally provided them the opportunity to register as a vendor to receive notifications of bid opportunities and their first overview of how to do business with the Building Business Rally Partners.
The Building Business Rally is the first of a series of planned events to help local businesses learn about bid opportunities which can help their business grow.
Fayetteville PWC was awarded the 2016 Sustainable Sandhills Green Business Platinum Award at the Green Business Awards Luncheon held in Fayetteville on June 23. The awards honor businesses who have demonstrated leadership through green business practices.
PWC earned the Above and Beyond Platinum Award for sustainability practices in facilities management. A Certified Green Business since inception of the Sustainable Sandhills program, PWC’s LEED Gold Customer Payment Center is one of the first buildings in the area to earn a LEED certification. Among PWC’s facilities management efforts are implementing numerous energy conservation measures which have reduced energy consumption 33% since 2013. Other efforts include using water wise landscaping techniques on PWC campus to reduce water use and reducing use of landscape irrigation to only as needed instead of regular weekly schedule. PWC utilizes sustainable practices in all areas of operations including special programs to recycle scrap metals and electronics, compliance with hazardous/ environmental wastes and paperless office procedures and initiatives.
Sustainable Sandhills presented the awards to honor businesses which demonstrate the commitment to environmental excellence within industry, academia, and business in a community and strive to do their best for future generations.
PWC has been awarded the Distinguished Budget Presentation Award and the Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association (GFOA) for its fiscal year 2015 financial document preparation.
Jeff McCauley of Greenville Utilities presented the award on behalf of GFOA at PWC’s May 25th meeting and noted that PWC meet the highest standards of financial reported established for state and local government organizations. It’s the 21st consecutive year PWC has earned the Budget Award, and the 9th straight year for the CAFR.
There are 90,000 governmental units in the US and less than 5% obtain these achievements.
PWC has been recognized for outstanding operations of its Fleet Maintenance by the NAFA Fleet Management Association. PWC was named #43 Best Fleet operations in The Americas, at the Association’s conference in Austin, Texas earlier this spring.
Of over 38,000 public fleet departments in North America, PWC was one of 1,900 who were identified as being superior by their peers, other national recognitions, site visits by the judges, and best business practices. PWC received an exceptional rating based on the 12 criteria of the contests performance measures to ultimately be named the 43rd best operations in the Americas.
Criteria for the award included: Use of technology, accountability, pricing, customer service, innovation, efficiency, and continuous improvements are all best business practices in the public sector.
PWC maintains over 1,800 vehicles and equipment for both PWC and the City of Fayetteville. They have also been recognized as an NC Smart Fleet Champion Award winner, presented by the North Carolina Clean Energy Technology Center and NC DOT. Champion is the award’s highest designation and recognizes PWC’s efforts to reduce transportation-related emissions, and increase efficiency.
Darsweil Rogers, Public Works Commission Chairman on behalf of the PWC Board
In the Fayetteville Observer’s June 1 editorial about efforts to revise the Public Works Commission Charter, we agree that the City Council and PWC should have good discussions about the potential revisions and present a revised Charter to our local delegation that has the consensus of both bodies.
We would like to provide correct information about the editorial’s statement concerning the annual fund transfer from PWC to the City being well below the national average for similar sized public utilities. In fact, PWC’s contributions to the City are well above the national average.
The Public Works Commission is the 36th largest of over 2,000 municipal electric providers in the United State. Among the many benefits public power utilities provide to their communities, such as local jobs and fast response time, public power systems provide a direct benefit in the form of payments and contributions to local government.
In the most recent report by the American Public Power Association on payments and contributions to local government, the average transfer of all public power utilities is 5.5 percent of operating revenue and the average of utilities of PWC’s size is 6.6 percent.
Under the 2008 Transfer agreement between PWC and the City of Fayetteville, PWC’s transfer amount is based on 3.1 percent total net assets of the Electric Fund. At a glance, one would think the PWC transfer percentage is indeed below the national average. However, at a closer look of all the contributions made to the City, it is actually well above the national average as it does not reflect over $3 million in street lighting services provided at no cost to the City of Fayetteville.
When you consider the amount PWC transfers to the City and include the cost of street lighting, PWC’s comparable transfer to other municipalities in the United States is 8.5 percent. Even deducting the amount that the City contributes for the installation of water and sewer services in the annexed areas of Fayetteville, the percentage is 7.2 percent, still well above all the national averages.
We feel it’s also important to note the APPA report highlighted the significant benefit Public Power communities have to those served by investor-owned utilities. According to the report, the average amount contributed by municipal systems was 31 percent higher than investor-owned utilities, whose average payment to local government in lieu of taxes was just 4.2 percent.
PWC is proud to be Fayetteville’s hometown utility providing quality, reliable and affordable electric and water services with rates that are among the lowest in the state.
Our 600 employees’ commitment to our customers and community is recognized across the state and nation. From receiving the APPA’s highest designation of the RP3 (Reliable Public Power Provider) award four times and being the first North Carolina utility to receive the Partnership for Safe Drinking Water’s Director’s Award for outstanding commitment to quality, safe drinking water, PWC continues to be an asset to our community.
Chad Ham, Water Resources Environmental Program Manager for the Fayetteville Public Works Commission, has been named the 2016 Recipient of the J. W. Pate Award for his contributions to conservation and environmental protection. The award is given annually by the Cape Fear River Assembly to individuals who exhibit strong leadership on environmental issues, particularly related to water resource and quality matters.
This is the organization’s highest honor for environmental stewardship and was first given in 1984 in memory of J.W. Pate, a former Fayetteville City Council member. Pate is remembered as an outstanding citizen and community member of Fayetteville with an unusual sensitivity for his time toward environmental issues and the Cape Fear River.
Since its inception, award recipients have included North Carolina Governor Jim Hunt, N.C. Senators Tony Rand and Lura Tally, N.C. Representatives Alex Warner and Margaret Highsmith Dickson, Dr. Sid Gautam and Sol Rose. Ham is the fourth person associated with PWC to receive the honor as former General Managers Ray Meunch, Tim Woods and Steve Blanchard are past recipients.
Ham serves on the Cape Fear River Assembly Board o f Directors as well as serving as the Middle Cape Fear River Basin Association Chairman. He has also served as the President of the North Carolina Water Quality Association, Chairman of the NCAWWA-WEA Water Resources Committee and member of the NC League of Municipalities Regulatory Advisory Committee, and NCAWWA-WEA Governmental Affairs Committee.
Monday, May 23, 2016
PWC Chairman Darsweil Rogers and Fayetteville Mayor Nat Robertson have released a joint public statement in response to Judge Allen Baddour’s ruling in PWC’s request for Declaratory Ruling with regard to the roles and responsibilities of the PWC Commission.
“This has been a very detailed and complicated issue and Judge Baddour was very diligent in reviewing both PWC and the City’s side in this declaratory ruling. Both of our organizations appreciate his efforts and respect his ruling. Despite our disagreements on this issue, the City Council and the PWC Commissioners have continued to have an active and productive dialogue on behalf of the citizens and ratepayers in the community, and we look forward to that continuing that as we move forward.”
“The ruling by Judge Baddour allows all parties to move beyond any past uncertainties and provides clarity on how we will work together in the future. The Commission remains committed to providing customers quality and affordable utility services while operating PWC in the best interest of the City.“
PWC has earned a Reliable Public Power Provider (RP3®) designation from the American Public Power Association for providing reliable and safe electric service. Brent McKinney, Director of Electric Transmission and Distribution at City Utilities of Springfield, Mo., and chair of APPA’s RP3 Review Panel, presented the designees on April 4 during the association’s annual Engineering & Operations Technical Conference held in Minneapolis, Minn.
The RP3 designation recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development and system improvement. Criteria within each category are based on sound business practices and represent a utility-wide commitment to safe and reliable delivery of electricity.
PWC earned the award’s highest designation – Diamond Level and received a perfect score in the RP3 evaluation. Twenty-nine utilities earned the RP3 award this year and in total, 219 of the more than 2,000 public power utilities nation-wide hold the RP3 designation. Of those, PWC is one of only three to receive Diamond Level four or more times. PWC also earned Diamond designation in 2007, 2009 and 2011.
“The RP3 Diamond level award is the highest honor the American Public Power Association can bestow on a member utility. PWC does not take actions to qualify for or win awards. We strive every day to operate the most efficient, safe and reliable utility we can while at the same time providing those essential services to our customers at competitive and fair rates,” said David Trego, PWC’s CEO/General Manager. ” By winning the Diamond level four times, we are one of only three municipal utilities in the nation to be so honored and we are proud that the RP3 designation places Fayetteville as one of the top public power communities across the country.”
PWC provides electric service to over 77,000 customers in the Fayetteville/Cumberland County area and is the largest Public Power provider in North Carolina and the 36th largest in the United States. North Carolina has 24 RP3 designees, the most of any state.
At PWC, we care deeply about the quality of the water we provide for our customers, and we’re proud of the exceptional standards we maintain. The 2017 Water Quality Report provides our customers with the results of testing we are required to perform.
However, we don’t test our water just because we “have to.” It’s part of our unparalleled commitment to provide you with the highest quality drinking water that meets – and surpasses – standard requirements.
About & Beyond
PWC is proud to be a charter member of the National Partnership for Safe Water. We were the first utility in North Carolina to earn the Environmental Protection Agency (EPA) Director’s Award for our extra efforts in providing clean, safe drinking water. And we have received the prestigious recognition for 17 consecutive years.
9 Billion Gallons – 150,000 Tests
To make sure your drinking water is clean and safe, PWC’s two Water Treatment Facilities use advanced technology and proven methods to process the water we provide. In 2017, we treated 9.1 billion gallons of water!
PWC annually tests for 118 elements and contaminants regulated by the EPA. PWC meets or surpasses all the standard requirements annually. We understand that news reports about 1,4-Dioxane cause concerns about the safety of our drinking water. While 1,4-Dioxane has been detected in the Cape Fear River as well as other areas in our region, state and nation, the Environmental Protection Agency (EPA) currently has no standards for 1,4-Dioxane and has not yet issued regulated safe limits.
Friday, March 23, 2018 – 12:00 pm – 9:00 pm
Saturday, March 24, 2018 – 9:00 am – 2:00 pm
SkyView on Hay (121 Hay Street)
PWC’s 4th Annual Power and Water Conservation Expo is FREE and open to the public. Learn ways to save on your energy and water bill, fill up your complimentary reusable tote with handy conservation items like LED bulbs and tree seedlings. Meet PWC linemen and educational mascots, Willy Water Drop and Wally Watt Watcher. Plus, take home a handy Fat Trapper, and much, much more!
PAY IT FORWARD! Bring a non-perishable item for Second Harvest Food Bank
Here is a look at what you can expect*:
|Register to Win!
||Ongoing Project Updates
||For the Kids
Look for the these Beasley Broadcasting radio remotes on Friday and Saturday and enter to win a conservation kit:
- Bob FM 12:30 pm-2 pm (Friday)
- Sunny 12:30 pm-2 pm (Friday)
- WKML 10:00 am – 11:30 am (Saturday)
- Old School Jamz 10:00 am – 11:30 am (Saturday)
Help us feed America’s hungry during the Pay It Forward Food Drive for Second Harvest Food Bank
Please try to make healthy choices for your donations, where possible. Pop-top items are a plus! No glass please.
• Canned Meals: stews, soups, ravioli, spaghetti & meatballs, beefaroni, etc.
• Canned meats & proteins: tuna, chicken, beef, pork, Spam, beans
• Peanut Butter
• Grains: rice, pasta, grits, oatmeal
• Fruits: canned, dried, applesauce, juices
• Canned Vegetables
• Cereal: individual or boxed
• Paper Products:toilet paper, paper towels, etc.
• Kid friendly items: pudding cups, fruit cups, granola & cereal bars, graham crackers
• Hygiene Items: soap, toothpaste, shaving items, toothbrushes, feminine products, etc.
• Pet Food
• Infant Products: diapers, wipes, formula, infant cereal (no loose glass or plastic jars of baby food)
• Nutrition Drinks: Ensure, Boost, Pediasure, etc.
*while supplies last; subject to change without notice
PWC has been honored by the North Carolina chapter of the American Waterworks Association-Water Environment Association (NC AWWA-WEA) as the Wastewater Collection System of the Year for Systems with over 750+ miles. The award honors the collection system personnel that serve their community with a high level of professionalism and diligent work in the operation and maintenance of their waste water collection system facilities.
PWC’s collection system serves over 83,000 customers and includes over 1,200 miles of lines, enough to stretch half way across the United States! The award recognizes the efforts of the dedicated employees of PWC’s Water Resources Maintenance, Engineering and Water Facility Maintenance Departments.
PWC’s staff has been recognized for making the most of their available resources, no matter how great or small, while protecting the public health and the natural beauty of the environment through proactive practices beyond what is required of its NCDENR collection system permit.
A news article from January 2015 reported a chemical, 1,4 Dioxane, has been identified in the Cape Fear River and Fayetteville’s water as well as other areas in our region, state and nation. We know reports such as this may cause concern, and we want you to know the facts about 1,4 Dioxane.
PWC annually tests for 118 elements and contaminants regulated by the EPA. PWC meets or surpasses all the standard requirements annually. We understand that news reports about 1,4-Dioxane cause concerns about the safety of our drinking water. While 1,4-Dioxane has been detected in the Cape Fear River as well as other areas in our region, state and nation, the Environmental Protection Agency (EPA) currently has no standards for 1,4-Dioxane and has not yet issued regulated safe limits.
If the EPA believed 1,4-Dioxane was an immediate threat, a directive would have been issued. A minimal cancer risk level for 1,4 Dioxane has been noted at 0.35 parts per billion, which is about one drop of water in three Olympic-size swimming pools. If a person drinks water with that level of 1,4 Dioxane for a lifetime, it is estimated that they would have a 1 in a million risk for cancer.
We care deeply about the quality of the water we provide for our customers, and we are committed to providing the highest quality drinking water for our customers. 1,4 Dioxane is used in the manufacturing of textile products, cosmetics, shampoos and other products. It cannot be removed through our traditional water treatment process. Because of this, we have partnered with other communities and the North Carolina Department of Environmental Quality (NCDEQ) to get this compound regulated and out of the Cape Fear River as we feel this is the fastest, most effective way of protecting our customers.
We have helped fund research which is identifying its sources in order to reduce or eliminate it so there will be no long-term exposure to our customers. As a result of this partnership, NCDEQ has notified Greensboro, Reidsville and Asheboro to begin monthly monitoring for 1,4-Dioxane in their wastewater treatment facility discharges. Going forward, NCDEQ staff will use the data collected to determine the need for effluent limits to be established in the discharge permits for each of these three upstream municipalities. NCDEQ will establish limits as needed to protect the surface waters for their designated uses.
PWC continually monitors the progress being made to remove 1,4 Dioxane from the Cape Fear River as well as performs monthly testing to monitor the current levels in our drinking source water.
Frequently Asked Questions
What is 1, 4 Dioxane?
1,4-Dioxane is a clear liquid that easily dissolves in water. It is used primarily as a solvent in the manufacture of chemicals and as a laboratory reagent; 1,4-dioxane also has various other uses that take advantage of its solvent properties.
1,4-Dioxane is a trace contaminant of some chemicals used in cosmetics, detergents, and shampoos. However, manufacturers now reduce 1,4-dioxane from these chemicals to low levels before these chemicals are made into products used in the home.
How are people exposed to 1, 4 Dioxane?
People can come into contact with dioxane through the use of cosmetics, shampoos, detergents and other consumer products with dioxane in them. Where solvents — particularly TCA — have polluted a groundwater aquifer or a surface water supply, consumers can be exposed to dioxane through the water they consume or through bathing and showering. Dioxane is transported in groundwater from a source of contamination more quickly than other solvents, so it may be present when other solvents are not.
Is 1,4 Dioxane in drinking water a health concern?
EPA currently identifies dioxane as “likely to be carcinogenic to humans.” This finding is based primarily on toxicology studies conducted using rodents. EPA’s most recent analysis, completed in 2010, concluded that at a concentration of 0.35 parts per billion (ppb) (about one drop of water in three Olympic-size swimming pools) over a lifetime exposure dioxane may lead to negative health effects. If a person drinks water with that level of 1,4 Dioxane for a lifetime, it is estimated that they would have a 1 in a million risk for cancer.
Is there 1,4 Dioxane in my water?
As part of its Third Unregulated Contaminant Monitoring Rule testing, EPA is examining how prevalent dioxane is in U.S. drinking water supplies and at what level it occurs. Under the present round of UCMR3 testing, many water systems nationwide, like PWC, are currently testing for 1,4 Dioxane and it is present in our water supply.
Why doesn’t PWC remove it from the water through its treatment plants?
1,4 Dioxane is used in the manufacturing of textile products, cosmetics, shampoos and other products. It cannot be removed through our traditional water treatment process. Because of this, we have partnered with other communities and the North Carolina Department of Environmental Quality (NCDEQ) to get this compound regulated and out of the Cape Fear River as we feel this is the fastest, most effective way of protecting our customers.
How is dioxane in drinking water regulated?
The federal drinking water standard for dioxane has not been established. EPA maintains an active program called the Contaminant Candidate List to identify contaminants in public drinking water that warrant detailed study. The most recent Contaminant Candidate List, CCL3, finalized on Sept. 22, 2009, includes 1,4-dioxane.
Will dioxane in drinking water be regulated in the future?
If there is scientifically compelling evidence that shows a large number of U.S. drinking water systems have high amounts of dioxane, it’s possible that they may decide to regulate dioxane in the future. Before regulating a contaminant, EPA considers projected adverse health effects from the contaminant, the extent of occurrence of the contaminant in drinking water, and whether regulation of the contaminant would present a meaningful opportunity for reducing risks to health.
What if I get my water from a private well?
If you get your drinking water from a private well, you can have your water tested for dioxane by a certified laboratory. You can find information on how to sample for dioxane and where to send samples for analysis by contacting your state water laboratory certification officer. Contact information for your state can be found on EPA’s drinking water lab certification page. Additional information about well water testing from the EPA is available on their private drinking water well FAQ page.
Can I buy a home treatment device to remove dioxane?
If you are concerned about dioxane in your drinking water, you may consider purchasing a home treatment device. However, in order to make a well-informed and cost-effective decision, consider:
- Checking with your water system or consumer confidence report to learn about the amount of dioxane in your water.
- Identifying a device that has been independently certified to remove dioxane.
NSF International, the Water Quality Association, Underwriters Laboratories and CSA International all certify home treatment products for removal of contaminants. The relevant dioxane removal standard is NSF/ANSI Standard 53. If a home treatment device is used, it is very important to follow the manufacturer’s operation and maintenance instructions carefully in order to make sure the device functions properly.
Is there dioxane in bottled water?
Bottled water quality can vary. Bottled water in the United States is regulated by the U.S. Food and Drug Administration and is required to meet standards equal to the EPA’s tap water standards. There are also individual state standards established for bottled water. In most cases, however, you must contact the bottled water manufacturer for information about dioxane levels in the water. (Information from the American Water Works Association)
PWC employees have reached a new safety milestone, having worked over five million work hours with no lost-time injuries. The last lost-time injury was in November 2011.
The accomplishment was recognized by the North Carolina Commissioners of Labor, Cherie Berry on October 23 and marks the first time in PWC’s nearly 110 year history that employees have surpassed the five million hour mark with no lost-time injuries. The NCDOL oversees the health and safety of employees at more than 250,000 places of business across the state.
In the past year, NCDOL recognized just 17 organizations across the state for working five million or more safe hours. No other utility in in North Carolina has achieved a five million hour milestone in recent history.
“Reaching 5 Million Hours without a lost time accident has a positive impact on our customers and the community as a whole by knowing our employees are committed to perform their jobs in the safest way possible while providing reliable and cost effective service,” said David Trego, PWC’s CEO/General Manager. “While this is all very important, the thing I am most proud of is that since we started our 5 million hour journey, our employees were able to go home, without a major injury, to their families and friends each and every one of those days.”
PWC’s OSHA incident rate (.78) is half of the US average for utilities (1.8). PWC has more than 600 employees who face hazardous conditions every day and in the last year, worker injuries were reduced by 65 percent. PWC workers drive an average of 7,000 miles daily as well as work around dangerous electrical voltages, enter confined spaces, dig trenches 20+ feet deep, handle hazardous chemicals and operate heavy machinery. Nationally, one in five worker fatalities were in construction as a result of electrocution, cave-ins, equipment and falls.
“Safety is not something that can be driven from the top of the organization downward, nor can it be done by employee efforts alone,” said Trego. “It is a cooperative effort throughout the organization with the support of management, the commitment and involvement of all employees, as well as a desire to have a culture of safety that permeates throughout the organization.”
Commissioner of Labor, Cherie Berry (center) recognized PWC on Oct. 23, 2015 for its 5 Million Safe Hour Accomplishment. Also pictured (l-r) Darsweil Rogers, PWC Chairman; Andy Dunlap, PWC Safety Manager; Berry; Nat Robertson, Mayor City of Fayetteville; Ray Jackson, Chairman PWC Employee Safety Committee; and David Trego, PWC CEO/General Manager
October is National Energy Awareness Month
In honor of Energy Awareness Month, PWC encourages customers to reduce the amount of energy they use at home. The following is a simple checklist of energy conservation/efficiency measures to use at home during the month of October and beyond.
- Swap your incandescent bulbs for energy efficient compact fluorescents (CFLs) or light-emitting diodes (LEDs)
- Turn off the lights in unoccupied rooms or consider installing timers, photo cells, or occupancy sensors to reduce the amount of time your lights are on
- Install a programmable thermostat that can be adjusted according to your schedule
- Think of ways to reduce your water heating bills. Water heating can account for 14%-25% of the energy consumed in your home
- Visit the hardware store. Buy a water-heater blanket, low-flow showerheads, faucet aerators, and other energy efficient items, as needed
- Caulk leaky windows
- Assess your heating and cooling systems. Determine if replacements are needed, or whether you should retrofit them to make them work more efficiently to provide the same comfort (or better) for less energy
- Insulate heating ducts in unheated areas, such as attics and crawlspaces. Keeping ducts in good repair can prevent heat loss of up to 60 percent at the registers
- Seal up the largest air leaks in your house—the ones that whistle on windy days, or feel drafty
- Schedule a PWC Home Energy Audit for more expert advice on your home as a whole
- Insulate. If your walls aren’t insulated have an insulation contractor blow cellulose into the walls
- Replace aging, inefficient appliances. Even if the appliance has a few useful years left, replacing it with a top-efficiency model is generally a good investment. Especially check the age and condition of your refrigerator. PWC has several appliance incentive programs that will help you reduce your energy bill!
**These tips were taken from the Department of Energy
PWC has installed four Electric Vehicle Charging Stations throughout the Fayetteville area that can be used by the public at no cost.
The Charging Stations are a part of PWC’s Clean Fuel Advanced Technology project. PWC received a $37,000 grant from the North Carolina Clean Energy Technology Center for the project which provided funding for the charging station installation.
PWC partnered with the Fayetteville/Cumberland Parks and Recreation Department to provide a charging station at three park locations: Honeycutt Park, Lake Rim Park and Clark Park. The fourth station is located at Marketfair Mall off Campground Road. Currently Fayetteville offers charging stations in the downtown parking deck on Franklin Street and at the Transportation Museum at the corner of Maxwell and Russell Street.
The Level 2 (208/240 volt) stations are associated with the ChargePoint Network, the largest charging network in the world and provides two charging ports. Registration with ChargePoint is needed to use the stations at no cost. Since activating in December 2015, the stations have been used over 90 times.
PWC’s Clean Fuel Advanced Technology project focuses on improving air quality and increasing the awareness of clean transportation technologies. Electric vehicles improve air quality because they have no tailpipe emissions, which reduces the amount of carbon dioxide and have lower operational and maintenance costs. The estimated cost of electricity needed to power a EV is equivalent to, or less than, one dollar per gallon of gas.
5084 Campground Road
Cape Fear River Trail
352 Devers Street
Lake Rim Park
2214 Tar Kiln Drive
1-888-758-4389 (24 hrs)
To start your charging sessions, signup for your free ChargePoint card. On signup, a $25 deposit is required as a balance on your account. When using FREE stations (such as PWC’s), you will never be charged. If you cancel your account, you will be refunded the remainder of your deposit.
Electric Car Benefits | Electric Car Charging Station video
- Lower operational costs– The estimated cost of electricity needed to power a PEV is equivalent to or less than one dollar per gallon of gasoline.
- Lower maintenance costs– PEVs have fewer moving parts than gas-powered vehicles.
- Zero operating emissions– The emissions associated with PEVs come from power plants generating electricity to charge the batteries, not from tailpipe emissions.
- Overall reduction in carbon dioxide (CO2) emissions– CO2 is the principal gas associated with global warming.
- Reduced pollution to oceans, rivers and ground water – Decreased use of petroleum gasoline and motor oil means fewer spills.
- Relief from urban noise pollution– Electric motors are quiet as well as clean
- Cleaner air – They help reduce fossil fuel emissions, such as CO2 and other greenhouse gases.
As part of the Sustainable Saturday film series, “If You Build It” will be shown at the Cameo Theater in downtown Fayetteville on September 26th at 11 am.
From the director of WORDPLAY and I.O.U.S.A. comes a captivating look at a radically innovative approach to education. IF YOU BUILD IT follows designer-activists Emily Pilloton and Matthew Miller to rural Bertie County, the poorest in North Carolina, where they work with local high school students to help transform both their community and their lives.
Join us and stay tuned following the film for insightful discussion that brings the subject closer to home. Sustainable Saturday is presented by Sustainable Sandhills and PWC and admission is free.
Official Trailer: http://
July 8, 2015
PWC announced Wednesday that David Trego has been named as PWC’s CEO/General Manager. Trego, who has served as PWC’s Chief Operations Officer for PWC’s Electric Division since 2010, becomes the eighth manager to lead PWC in its 110 year history.
“We are extremely pleased that David has accepted our offer to be PWC’s CEO/General Manager,” said PWC Chairman Mike Lallier.“ He was chosen after a thorough national search conducted by MyCoff, Fry & Prouse, LLC. David was selected from 28 candidates and ultimately a pool of three highly qualified finalists. The Commission was unanimous in their decision and we are extremely pleased that the most highly qualified candidate was also an internal candidate.”
Trego, who joined PWC in January 2010, brings over 30 years of utility industry experience to his new role. Prior to PWC, Trego had an extensive career at UGI Utilities, Pennsylvania’s largest gas utility, from 1987-2009.
While at UGI, he served as President and CEO from 2004-2009 overseeing the operations of the 625,000 customer natural gas and electric utility. During his career at UGI, he also served as Vice President of Electric Distribution, Area Gas Operations Manager as well as overseeing Marketing, Rates and Customer Relations for the Gas Division. Prior to his work at UGI Utilities, Trego worked for General Electric Company’s Power Generation Group in Chicago from 1980-1987.
“I’m honored to have the opportunity to lead an organization that has such a rich history and unparalleled performance in the municipal utility field, as well as one of the most dedicated and talented workforces I have ever been associated with, “ said Trego. “I want to recognize Steve Blanchard for the outstanding leadership and mentorship he has provided this organization throughout his career. I will work hard every day to make sure that PWC continues to provide our customers the most reliable, safe and cost effective utility service possible and look forward to helping PWC continue to grow and be an important part of the Fayetteville Community.”
At PWC, Trego spent one year (2012-2013) as interim Senior Customer Programs Officer for the newly created division. During his career, he has been active in economic development and served on the Board of Directors of several professional, civic, and community organizations. His involvement includes currently serving on the SERC Reliability Corporations Board of Directors and the Board’s Executive Committee. SERC, which has delegated authority through the Federal Government, is responsible for promoting and improving the reliability, adequacy, and critical infrastructure of the bulk power supply systems in all or portions of 16 central and southeastern states. He also is currently serving on the Fayetteville Regional Chambers Board of Directors, the Board’s Executive Committee and the Military Affairs Councils.
A graduate of Penn State University, Trego earned both his MBA and undergraduate degrees in Architecture and Civil Engineering from PSU, where he was also recognized by receiving the University’s Outstanding Alumni Achievement Award in 2007.
Trego is a native of Scranton, Pennsylvania. He and his wife, Joanne, have two daughters. He succeeds Steve Blanchard who served as PWC CEO/General Manager from 1994-2014.
The Refrigerator Incentive Program gives Fayetteville PWC electric customers the opportunity to switch out their old refrigerator for a new qualified ENERGY STAR® model and earn a $50 bill credit. The Refrigerator Incentive Program is available until further notice.
Click the links below to learn more:
Available until further notice*
According to the Department of Energy, a typical U.S. family spends close to $1,500 a year on home utility bills. A large portion of that cost is wasted. Outdated construction materials such as insulation and windows, leaky ducts, inefficient appliances and HVAC systems, hot water heaters, irrigation systems and toilets that do not meet energy saving standards are all things that contribute to high utility costs in the home.
A professional home efficiency check-up will give you information on where your home is losing energy and water and how you can save money on your home utility bills by making cost saving improvements or behavioral changes.
For a small audit fee, PWC will perform an audit on residential, single family homes built before 2006. If you make some of the recommended improvements or replacements, you can earn bill incentive credits and get a full bill credit refund on the audit fee! The Home Efficiency Audit Program, or HEAP, is on-going until further notice.
PWC’s HEAP Program started August 15, 2013 and will be available until further notice. PWC reserves the right to discontinue this program at any time without prior notice.
After reading the program details below, call our PWC trained auditors at 223-4766 or 223-4226 to schedule your Home Efficiency Audit today.
Local Licensed HVAC Contractors: For your added convenience, PWC is pleased to provide you with a list of licensed HVAC contractors that hold a valid North Carolina license.
*PWC reserves the right to amend or discontinue this program at any time without prior notice.
January 21, 2015
PWC Employees Reach New Safety Milestone- Four Million Hours with No Lost-Time Injuries
PWC Employees reached a new safety milestone, having worked over four million work hours with no lost-time injuries. The last lost-time injury was in November 2011.
The accomplishment was recognized by the North Carolina Department of Labor and marks the first time in PWC’s nearly 110 year history that employees have surpassed the four million hour mark with no lost-time injuries. In 2014, NC DOL recognized just 14 organizations across the state for working four million or more safe hours. The NCDOL oversees the health and safety of employees at more than 250,000 places of business across the state.
No lost-time injuries equal lower costs associated with accidents. During the 4 million hours, PWC accident costs were reduced by 83% and overall employee injuries were reduced from an average of 1.5 a month to .5 a month. There was also a 50 percent reduction in at-fault accidents.
PWC has more than 600 employees who face hazardous conditions every day and in the last year, worker injuries were reduced by 65 percent. PWC workers drive an average of 7,000 miles daily as well as work around dangerous electrical voltages, enter confined spaces, dig trenches 20+ feet deep, handle hazardous chemicals and operate heavy machinery.
Beginning Thursday, March 1, 2018, PWC will temporarily stop adding ammonia to its water treatment disinfection process. The N.C. Department of Environmental Quality requires all water systems that add ammonia to their drinking water to discontinue its use for a one-month period annually. The water is safe to drink during this time. PWC will resume adding ammonia to the water treatment disinfection process on Sunday, April 1, 2018.
During March, fire hydrants on the PWC water distribution system will be opened periodically to flush the water distribution system. Some customers may notice chlorine odor as a result of this change in our treatment process or experience periods of discolored water as a result of the system flushing.
Water customers should be aware that during this time, traces of ammonia could remain in the water. PWC recommends that water customers who pre-treat should continue to follow procedures to remove chloramines.
Listing of Open Hydrants
- Lou Dr/Ramsey
- 6973 Filyaw
- 128 Brewster
- Shaw Rd
- Hoke Loop
- Wal Mart/Gillis Hill
- Blacks bridge/ Tumbleweed
- 301/Tom Starling
- Claude Lee
- 2046 Hwy 87
- Food Lion 87
- Cypress Lake Club House
PWC Earns Five NC Public Power Awards of Excellence
The Fayetteville Public Works Commission has earned five Public Power Awards of Excellence presented by ElectriCities of North Carolina. The awards honor outstanding efforts in five key areas: Service Excellence, Energy Efficiency, Financial Stability, Competitive Business Environment, and Legislative Involvement on Public Power Issues. More than 70 North Carolina public power communities, municipally owned and operated electric systems, serve more than 500,000 residential, commercial and industrial customers in North Carolina. ElectriCities is the service organization that provides customer service and safety training, emergency and technical assistance, communications, government affairs and legal services to public power communities.
PWC received awards in each of the available categories. A description of each award follows:
The Service Excellence award recognizes outstanding customer service and efforts to communicate with customers. The award recognized PWC’s emergency communications as well as its PWC Connections TV show that airs on FAY TV7, extensive information available on the PWC website and use of social media such as Facebook, Twitter, Instagram, and Pinterest.
The Energy Efficiency award recognizes efforts to provide energy‐efficient building programs, energy education, energy audits and weatherization programs. PWC is currently changing all streetlights to energy efficient LED Lighting and and offers Customer Incentive programs that promote energy and water efficiency.
The Financial Stability award recognizes customer options, community partnerships to help customers in need and the implementation of new technology. PWC offers numerous billing options including electronic billing and the Pay by Text option; offers the Project People Who Care utility assistance project which is administered by the Salvation Army; and is implementing new technology through its replacement of its entire Information Technology systems and its Advanced Metering Infrastructure project.
Competitive Business Environment
The Competitive Business Environment award recognizes efforts to create a strong business climate, including economic development planning and community/regional partnering, an online economic development presence and focus on key accounts customers. PWC is an active partner with the Fayetteville Economic Development Alliance; continues to enhance our utility information related to economic development on the PWC website; and has a designated employee that serves as the contact for PWC’s largest customers.
The Legislative Involvement award recognizes utilities that have open lines of communication with their legislative delegation and actively participate in ElectriCities‐sponsored events.
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|PWC is always looking for innovative ways to improve customer service and increase efficiency. Our Replacement Metering Project will do just that by replacing old meters with new Advanced Meters. This will enable us to provide a higher level of service and quicker response times. For you, this means a number of benefits including: greater reliability, enhanced customer service and, in the future, innovative tools that will help you save money, energy, and water.|
|Apex CoVantage, the approved metering service providers for PWC, will upgrade the electric and water meters in your area. Apex workers are required to visibly display their ID badges at all times.
Each meter replacement will take about 1-5 minutes, and your service(s) will go off briefly during installation.
You do not need to be present while the work is being done as long as Apex workers can access your meter. If you are not home at the time of the replacement, a doorhanger will be left to let you know the work is complete or provide you information for scheduling a time when they can access your meter.
For questions about meter installation, please contact the Apex Support Call Center at 1-800-442-3721, Monday-Friday 8:00 a.m. – 5:00 p.m.This information is subject to change.
Construction of a new spillway at the end of Glenville Lake is complete. The project replaced the existing spillway located off Filter Plant Drive and required the Lake to be drained. The spillway, built in the early 1900’s, controls the flow of water out of Glenville Lake downstream into the Little Cross Creek.
The project did not impact the operation of PWC’s Glenville Lake Water Treatment Facility as the plant also pumps water from the Cape Fear River. Access to the lake for fishing or recreational use at Mazarick Park has resumed.
Oct 16, 2014
PWC to Ask Court to Clarify Duties & Responsibilities
The Fayetteville Public Works Commission, an independent body that manages the electric, water and wastewater utilities for 112,000 customers, will ask a court to issue a declaratory ruling that clarifies its duties and responsibilities. The goal of the filing is to eliminate any confusion and uncertainty regarding the way PWC currently operates and to provide clear direction about how it should operate in the future.
When the NC General Assembly created the Public Works Commission in 1905, it was purposefully designed to operate independently and without political influence. This vision has served the community well for more than a century. PWC’s performance is consistently recognized nationally for its financial stability, excellent customer service, and safe and reliable utility services. This performance has enabled PWC to contribute nearly $100 million to the City of Fayetteville in the past 10 years.
Given the city’s continued growth, it is critical for PWC to remain focused on long-term planning to anticipate and meet future needs. The current uncertainty regarding the future management of PWC raises concerns about future budgets and the ability to appropriately plan ahead.