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Public Power at Work! As a Public Power community, Fayetteville benefits from having its own local municipal electric system. PWC provides the benefits of local leadership, greater reliability and faster response and puts our customers and community first because we operate for benefit of our community, not shareholders. PWC Wins Statewide Awards for Excellence Fayetteville […]

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Be ready!  Now is the time to start thinking about how you can be prepared for the 2021 hurricane season – June through November.   Visit these sites for checklists, planning tips, FAQ, and other resources to help you prepare for hurricanes and other emergencies.  https://www.ready.gov/hurricanes https://www.faypwc.com/storm-central/  Stay tuned!  PWC’s 2021 Storm Prep Guide will be […]

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Public Works is a community-wide art exhibit presented by the Arts Council and sponsored by PWC. This is an opportunity for ALL ARTISTS to have their work exhibited from May 28 through July 17 at the Arts Council. Who’s Eligible: YOU ARE, if you live in Bladen, Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, Richmond, Robeson, […]

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Rain sensors temporarily override the irrigation controller to prevent unnecessary irrigation so it can save you money on your water bill!  PWC’s WaterSense® Rain Sensor Program runs April-September.  Click here to learn more

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​​Every day, we rely on electricity to power our homes and offices.  However, it is important to always be safe around electric appliances, equipment, and power lines.  May is National Electrical Safety Month, and it’s a great time to raise awareness on how to avoid potential electrical hazards. By taking simple precautions, everyone can avoid electrically related […]

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Read below for the full 2020 Water Quality Report or Click Here At PWC, we care deeply about the quality of the water we provide for our customers, and we’re proud of the exceptional standards we maintain. The  2020 Water Quality Report provides our customers with the results of testing we are required to perform. […]

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Help us salute these employees on their promotions and achievements while providing you safe, reliable, award-winning utility services.

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PWC is committed to sustainability in all aspects of our operations, demonstrating our support for conserving natural resources, improving our air and water quality, and expanding the use of renewable energy. Our Sustainability Report highlights this commitment and the many areas we positively impact.

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Fayetteville PWC has received recognition from the United Way of North Carolina and Cumberland County for outstanding support of United Way through their annual employee giving campaign. The United Way of NC presented PWC with the 2020 Spirit of NC Award for “Engaged Leadership and Employees”, PWC’s  15th Spirit award since 2003. The award honors […]

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David Faircloth of the Fayetteville Public Works Commission has been named the North Carolina Waterworks Operators Associations’ (NCWOA) 2020 A-Surface Operator of the Year. Faircloth has 10 years of experience in water treatment and has been with PWC since 2014.  Prior to PWC, he started his career with the City of Dunn.  Faircloth has a […]

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#ICYMI – Virtual PWC Expo Videos Available on Facebook Learn about easy ways to save on your usage plus Incentive Programs that can help you save money.   FREE giveaways were available to customers who completed a simple request form online. PWC mailed useful conservation items such as 5-minute Shower Timers, Dye Tablets, Water Audit Kits, […]

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Spring is here and it’s the perfect time to update your landscaping.  Follow these planting and irrigation tips to help you save money and conserve resources while creating your beautifully landscaped yard. Landscape with water-wise landscaping principles. Use native plants or plants that require little water to thrive in your region. Plant turf grass only […]

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Time It Right and Save PWC’s Summer Peak Hours began on April 1, 2021.  Use these helpful TOU tips, to take advantage of Time-of-Use Rates to lower your electric bills by conserving and shifting consumption from peak to off-peak hours. For more info, click here. Summer Peak Hours April – October from 3:00 PM – 7:00 […]

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MetroNet has begun a 2-year project installing nearly 1,000 miles of fiber optic infrastructure throughout Fayetteville, Hope Mills and the entire Cumberland County area.  Their work will include installing services underground in public rights-of-way (using boring equipment), on utility poles, and private property.   MetroNet, their contractors, and/or work are not managed by PWC.  The MetroNet […]

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Enroll in PWC’s ecobee Peak Savings Program for Smart Thermostats and Aquanta Peak Savings Pilot Program for Electric Water Heaters

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Here is what we are doing in response to the Coronavirus

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Request your FREE copy of PWC’s 2021 Conservation Calendar!    

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Your Hometown Utility has improved the way we share information about power outages with you! With our new Electric Outage Map, you can view near real-time details about what’s going on in our electric service area. Bookmark the new map on your smartphone and computer today!  Be sure to sign up for the SMS/Email Outage Notification […]

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Click here to view PWC’s 2020 Annual Comprehensive Annual Financial Report (Audit)

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Meet Elaina Ball!  (video) PWC announced Oct. 28, 2020, the hiring of Elaina Ball as the utility’s next CEO/General Manager. Ball, who brings 14 years of utility experience to PWC, is just the ninth CEO/General Manager and first female leader in PWC’s 115-year history. Ball will join PWC December 1 and succeeds David Trego who […]

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Check out our 1st Virtual PWC Day hosted by Your Hometown Utility! We’re showing how we are Community Powered for Public Power Week with a virtual tour of PWC.  Virtual PWC Day Glenville Lake Water Treatment Facility  Glenville Lake’s Lab  Glenville Lake – A Perfect View P.O. Hoffer Water Treatment Facility  Turning Dirty Water Into […]

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The Cool Spring Downtown District and PWC have partnered to bring Prismatica to downtown Fayetteville.  Prismatica is an interactive, public art installation that will light up the streets of downtown for the entire month of October. This internationally celebrated exhibit of 25, six-foot-tall, pivoting prisms will be staged in a few strategic, outdoor areas of the […]

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The Fayetteville Public Works Commission has had its Moody’s “Aa2” credit rating and Fitch “AA” rating confirmed by the rating agencies, with both also stating PWC’s rating outlook as stable. Moody’s confirmed PWC’s  Aa2, stable credit rating citing PWC’s strong financial metrics.  Aa ratings are judged to be high quality and very low credit risk […]

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For our customers’ convenience, PWC has extended its call-in hours for our Customer Service Call Center. Hours of Operations are now Monday-Friday from 7am-8pm, excluding holidays.  Here is what we are doing in response to the Coronavirus

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PWC is preparing for the expiration of Governor Cooper’s Executive Order 142 on  July 29 and setting up payment plans for residential customers with past due balances.     PWC CEO David Trego updated the PWC Board of the utility’s plans at the July 22  Commission meeting as PWC prepares to help customers manage past due balances […]

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General Manager David Trego has issued a directive that provides procedures for  administering six-month payment plans for past-due residential utility bills as a result of COVID-19.  The directive, issued August 10, 2020,  makes temporary changes to PWC’s Service Regulations and associated procedures in order to allow compliance with Governor Cooper’s Executive Orders 124 and 142.  […]

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PWC crews are assessing outages that occurred overnight from Isaias and beginning restoration now that weather conditions are safe.  Please be careful this morning if you are out and about.  Watch out for downed power lines debris.   If you are without power, be sure to also check your home’s services for damage.  Weatherheads  or meter […]

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On July 29, North Carolina Executive Order 142 that suspended utility disconnections because of COVID-19, will expire. Customers are responsible for all charges for all utilities consumed and once the executive order ends, customers will have up to six months to pay past due balances. PWC will be setting up 6-month payment plans to help […]

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A message from PWC CEO- David Trego NC Executive Order No. 124 – Extended 60 Days North Carolina is beginning its transition to reopen our economy.  PWC, being a utility, and part of the area’s vital infrastructure, never closed our doors. Our employees were working to keep your water, wastewater and electric services available during […]

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New water and sewer rates were adopted in 2019 and originally planned to go into effect on May 1. Because of the financial impact of COVID-19, the PWC Board delayed implementing the new rates, and they will now apply to services billed beginning in July. Rates fund the essential replacement and reconditioning of aging water and sewer mains, […]

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Request your FREE copy of PWC’s 2020 Storm Prep Guide!    

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Plan, prepare and be ready for emergencies with our 2020 Storm Preparation Guide.  Hurricane season is June 1-November 30, 2020.

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PWC will be working with customers during the COVID-19 crisis and has suspended cut-offs for non-payment as of March 16 and is not accessing late fees. Please note, bills are not being waived but we are allowing customers additional time to pay. We do encourage you to call and arrange payment plans if needed because […]

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June 2020 | NC Executive Order No. 124  – Extended 60 Days North Carolina is beginning its transition to reopen our economy.   PWC, being a utility, and part of the area’s vital infrastructure, never closed our doors.  Our employees were working to keep your water, wastewater and electric services available during this trying time.  My […]

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Recommendations for Preparing Buildings/Facilities for Reopening State and local Stay-at-Home Orders have changed the way our communities shop, eat, do business, and go to school. When buildings are vacant or operating at significantly reduced capacity for a long period of time, the water that would flow every day is left sitting in the pipes and […]

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First, on behalf of myself, the PWC Commissioners and our 600+ employees, let me say that as Fayetteville’s Hometown Utility, we are with you and our entire community as we all deal with the effects of the Coronavirus outbreak. We realize that this pandemic impacts everyone and the uncertainty created by it, has us all […]

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Check out these great PWC educational resources while you’re at home with the kids! Learn about Your Utility Services PWC history Sewer service Electric service Water service Virtual PWC Day – October 2020 Glenville Lake Water Treatment Facility  Glenville Lake’s Lab  Glenville Lake – A Perfect View P.O. Hoffer Water Treatment Facility  Turning Dirty Water […]

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PWC has been working to meet the requirements outlined in Governor Roy Cooper’s Executive order 142 that stopped utility disconnections from March 31 to July 31.  The order required utilities to offer six-month payment of past due balances after the order ended if the customer contacted their provider and requested a payment plan. Many utilities […]

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The PWC Board approved Wednesday,  a 4.7% decrease in electric time-of-use rates for residential, small and medium power customers beginning May 1, 2020. The Board action reduced the off-peak electric rate per kilowatt hour from 9.1 cents to 8.4 cents. Off-peak rates apply 148 hours or 88% during an average week. The decrease applies November […]

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Evelyn Shaw Chair, Fayetteville Public Works Commission  Since the Fayetteville Public Works Commission (PWC) began the utility retrofitting of annexed areas related to the City of Fayetteville in its 2005 Phase V annexation, public misconceptions about the multi-faceted project seem to arise from time to time.  On behalf PWC, I would like to provide some […]

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Need to make a payment at night or weekends, or just want to avoid the lines? Fayetteville PWC customers have another convenient option to pay their monthly utility bill – a 24/7 payment station! The pay station is located in the far-right drive-thru lane of PWC’s Customer Service Center (955 Old Wilmington Road), and will […]

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Save time by making time to download the NEW Fayetteville PWC App! You’ll be able to easily manage and view your accounts on the go at any time of day or night. The app puts all of the features from the Online Account Manager in the palm of your hand. Current features of the FayPWC App […]

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PWC  announced November 13, 2019 that it has reached an agreement with Duke Energy Progress (DEP) that is expected to result in over $300 million of savings for PWC customers and modifies the current PWC-DEP wholesale power supply agreement that could have ended in 2024.  By amending the agreement, it provides both savings and long-term […]

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PWC has earned a Smart Energy Provider (SEP) designation from the American Public Power Association for demonstrating commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support a goal of providing low-cost, quality, safe, and reliable electric service. Chris Van Dokkumburg, Planning Analyst at ‎Holland Board of Public Works and Chair […]

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PWC held a ribbon cutting ceremony October 23, 2019 to announce the operation of North Carolina’s first municipal community solar project. Community Solar is a customer program that provides an alternative to roof-top solar for customers who want to participate in renewable energy without the expense or effort of installing roof-top solar, including customers who […]

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There are millions of Americans listening to podcasts on a regular basis, some daily, weekly or monthly. Well, Your Hometown Utility will be offering some background content for listeners through PWC Connections: The Podcast … you can tune in and subscribe to this FREE podcast. For those not familiar with the phrase “podcast”, it’s like […]

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Beginning May 1, PWC is changing its electric rates for some of our business customers to more closely reflect how we purchase power. There are four groups of customers who will be billed on a different rate. You can tell if you currently are on one of those rates -Small Power, Church Service or Sports […]

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Fayetteville will host lineworkers from cities throughout the state as the North Carolina Association of Municipal Electric Systems (NCAMES)  Lineworker Rodeo is held on Thursday, May 16 at the Military Business Park in Fayetteville. Over 100 electric system lineworkers from across the state, including PWC lineworkers, will compete and showcase their skills in building electric […]

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PWC was among 28 North Carolina governments to earn recognition in the 12th North Carolina City & County Communicators’ (NC3C) Excellence in Communications Awards. PWC won six awards including PWC’s Carolyn Justice-Hinson winning the Chris Coulson Communicator of the Year Award. The awards were presented Thursday, April 11, 2019 at NC3C’s annual Spring Conference in […]

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PWC has earned a Reliable Public Power Provider (RP3)® Diamond designation from the American Public Power Association for providing reliable and safe electric service. PWC joins more than 270 public power utilities nationwide that hold the RP3 designation. PWC earned the award’s highest designation- Diamond Level- for the 5th time in the award’s history and […]

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