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The Electric Outage Map is a new feature providing up-to-date information showing all current outage locations throughout our service area. Be sure to sign up for the SMS/Email Outage Notification through the PWC Online Account Manager.

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Click here to view PWC’s 2020 Annual Comprehensive Annual Financial Report (Audit)

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The public is asked to provide comments on Fuquay-Varina’s Proposed Inter basin transfer (IBT) from the Cape Fear River basin to the Neuse River basin. This public comment period is  a preliminary step in Fuquay-Varina’s IBT request.  As a community dependent on the Cape Fear River for our water and impacted by inter basin transfers, […]

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PWC’s Winter Peak Hours for residential and small commercial electric customers began on Nov. 1 and run through March.  Click here to learn more about TOU Electric Rates Winter Peak Hours: November – March from 6am – 10am (Mon. – Fri., excluding PWC recognized holidays)

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PWC announced Oct. 28, 2020, the hiring of Elaina Ball as the utility’s next CEO/General Manager. Ball, who brings 14 years of utility experience to PWC, is just the ninth CEO/General Manager and first female leader in PWC’s 115-year history. Ball will join PWC December 1 and succeeds David Trego who will retire December 31st […]

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The HOPE Program is now accepting applications. $117 million is available for this effort, which is part of the previous announcement from the Governor that $175 million would be allocated to rental and utility assistance. In general terms, renters in the state who meet the income requirements and who have been economically impacted as a […]

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The Cool Spring Downtown District and PWC have partnered to bring Prismatica to downtown Fayetteville.  Prismatica is an interactive, public art installation that will light up the streets of downtown for the entire month of October. This internationally celebrated exhibit of 25, six-foot-tall, pivoting prisms will be staged in a few strategic, outdoor areas of the […]

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The Fayetteville Public Works Commission has had its Moody’s “Aa2” credit rating and Fitch “AA” rating confirmed by the rating agencies, with both also stating PWC’s rating outlook as stable. Moody’s confirmed PWC’s  Aa2, stable credit rating citing PWC’s strong financial metrics.  Aa ratings are judged to be high quality and very low credit risk […]

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PWC is preparing for the expiration of Governor Cooper’s Executive Order 142 on  July 29 and setting up payment plans for residential customers with past due balances.     PWC CEO David Trego updated the PWC Board of the utility’s plans at the July 22  Commission meeting as PWC prepares to help customers manage past due balances […]

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General Manager David Trego has issued a directive that provides procedures for  administering six-month payment plans for past-due residential utility bills as a result of COVID-19.  The directive, issued August 10, 2020,  makes temporary changes to PWC’s Service Regulations and associated procedures in order to allow compliance with Governor Cooper’s Executive Orders 124 and 142.  […]

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PWC crews are assessing outages that occurred overnight from Isaias and beginning restoration now that weather conditions are safe.  Please be careful this morning if you are out and about.  Watch out for downed power lines debris.   If you are without power, be sure to also check your home’s services for damage.  Weatherheads  or meter […]

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On July 29, North Carolina Executive Order 142 that suspended utility disconnections because of COVID-19, will expire. Customers are responsible for all charges for all utilities consumed and once the executive order ends, customers will have up to six months to pay past due balances. PWC will be setting up 6-month payment plans to help […]

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A message from PWC CEO- David Trego NC Executive Order No. 124 – Extended 60 Days North Carolina is beginning its transition to reopen our economy.  PWC, being a utility, and part of the area’s vital infrastructure, never closed our doors. Our employees were working to keep your water, wastewater and electric services available during […]

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New water and sewer rates were adopted in 2019 and originally planned to go into effect on May 1. Because of the financial impact of COVID-19, the PWC Board delayed implementing the new rates, and they will now apply to services billed beginning in July. Rates fund the essential replacement and reconditioning of aging water and sewer mains, […]

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Request your FREE copy of PWC’s 2020 Storm Prep Guide!    

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Plan, prepare and be ready for emergencies with our 2020 Storm Preparation Guide.  Hurricane season is June 1-November 30, 2020.

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PWC will be working with customers during the COVID-19 crisis and has suspended cut-offs for non-payment as of March 16 and is not accessing late fees. Please note, bills are not being waived but we are allowing customers additional time to pay. We do encourage you to call and arrange payment plans if needed because […]

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June 2020 | NC Executive Order No. 124  – Extended 60 Days North Carolina is beginning its transition to reopen our economy.   PWC, being a utility, and part of the area’s vital infrastructure, never closed our doors.  Our employees were working to keep your water, wastewater and electric services available during this trying time.  My […]

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The Fayetteville Public Works Commission will conduct an electronic PUBLIC HEARING on the proposed Fiscal Year 2020-2021 Budget  on Wednesday, May 27, 2020, at 8:30 a.m. The public may join the meeting by: Accessing https://global.gotomeeting.com/join/270524453 or Calling: 1-877-309-2073, access code:  270-524-453    Persons who wish to be heard on the proposed budget may join the […]

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Recommendations for Preparing Buildings/Facilities for Reopening State and local Stay-at-Home Orders have changed the way our communities shop, eat, do business, and go to school. When buildings are vacant or operating at significantly reduced capacity for a long period of time, the water that would flow every day is left sitting in the pipes and […]

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Read below for the full 2019 Water Quality Report or Click Here At PWC, we care deeply about the quality of the water we provide for our customers, and we’re proud of the exceptional standards we maintain. The  2019 Water Quality Report provides our customers with the results of testing we are required to perform. […]

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First, on behalf of myself, the PWC Commissioners and our 600+ employees, let me say that as Fayetteville’s Hometown Utility, we are with you and our entire community as we all deal with the effects of the Coronavirus outbreak. We realize that this pandemic impacts everyone and the uncertainty created by it, has us all […]

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PWC will install a new 24-inch force main along several sections of the Cape Fear River Trail beginning Monday, April 6th. Construction is expected to take approximately 3 months. One of those locations is just north of Eastwood Avenue, where the trail parallels the Norfolk Southern tracks. In order to install the force main while […]

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For best results, please complete this form in Chrome or the most up-to-date version of your current web browser. Programmable thermostats give you greater control over your thermostat and can help you save on your electric bill. PWC electric customers can register to win a FREE Nest Thermostat by filling out the form below. How […]

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Check out these great PWC educational resources while you’re at home with the kids! Learn about Your Utility Services PWC history Sewer service Electric service Water service Virtual PWC Day – October 2020 Glenville Lake Water Treatment Facility  Glenville Lake’s Lab  Glenville Lake – A Perfect View P.O. Hoffer Water Treatment Facility  Turning Dirty Water […]

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PWC has been working to meet the requirements outlined in Governor Roy Cooper’s Executive order 142 that stopped utility disconnections from March 31 to July 31.  The order required utilities to offer six-month payment of past due balances after the order ended if the customer contacted their provider and requested a payment plan. Many utilities […]

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The PWC Board approved Wednesday,  a 4.7% decrease in electric time-of-use rates for residential, small and medium power customers beginning May 1, 2020. The Board action reduced the off-peak electric rate per kilowatt hour from 9.1 cents to 8.4 cents. Off-peak rates apply 148 hours or 88% during an average week. The decrease applies November […]

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Evelyn Shaw Chair, Fayetteville Public Works Commission  Since the Fayetteville Public Works Commission (PWC) began the utility retrofitting of annexed areas related to the City of Fayetteville in its 2005 Phase V annexation, public misconceptions about the multi-faceted project seem to arise from time to time.  On behalf PWC, I would like to provide some […]

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Need to make a payment at night or weekends, or just want to avoid the lines? Fayetteville PWC customers have another convenient option to pay their monthly utility bill – a 24/7 payment station! The pay station is located in the far-right drive-thru lane of PWC’s Customer Service Center (955 Old Wilmington Road), and will […]

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Save time by making time to download the NEW Fayetteville PWC App! You’ll be able to easily manage and view your accounts on the go at any time of day or night. The app puts all of the features from the Online Account Manager in the palm of your hand. Current features of the FayPWC App […]

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Fayetteville Christmas Tree Pickup Begins Jan. 6, 2020 Trees Will Be Recycled January 11 at the Fayetteville Community Garden The 26th Annual Grinding of the Greens Christmas Tree Recycling program is scheduled for Saturday, January 11, 2020! Designed to protect and enhance our environment, Grinding of the Greens encourages Fayetteville residents to recycle their live […]

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Low-Income Energy Assistance Program (LIEAP) Blitz Saturday, January 11, 2020 Cumberland County Department of Social Services 8am-4pm The Cumberland County Department of Social Services has begun accepting applications for the North Carolina Low Income Energy Assistance Program (LIEAP). The program helps qualified families with their heating costs. Applications for Cumberland County residents will be taken […]

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PWC  announced November 13, 2019 that it has reached an agreement with Duke Energy Progress (DEP) that is expected to result in over $300 million of savings for PWC customers and modifies the current PWC-DEP wholesale power supply agreement that could have ended in 2024.  By amending the agreement, it provides both savings and long-term […]

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PWC has earned a Smart Energy Provider (SEP) designation from the American Public Power Association for demonstrating commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support a goal of providing low-cost, quality, safe, and reliable electric service. Chris Van Dokkumburg, Planning Analyst at ‎Holland Board of Public Works and Chair […]

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PWC held a ribbon cutting ceremony October 23, 2019 to announce the operation of North Carolina’s first municipal community solar project. Community Solar is a customer program that provides an alternative to roof-top solar for customers who want to participate in renewable energy without the expense or effort of installing roof-top solar, including customers who […]

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Subscriptions to PWC’s Community Solar are going fast.  Customers can enroll for up to 5 panels in the Program,  pay a monthly subscription fee and in exchange, receive bill credits for the value of the solar less the cost to operate. All electric customers – whether you own or rent your home – whether residential […]

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Do you need help remembering to change your air filter once a month? Sign up for Fayetteville PWC’s FREE monthly text reminder, and never forget to change your air filter again! Air filters are responsible for removing the majority of particulates from the air, which can impact the quality of air indoors as well as […]

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There are millions of Americans listening to podcasts on a regular basis, some daily, weekly or monthly. Well, Your Hometown Utility will be offering some background content for listeners through PWC Connections: The Podcast … you can tune in and subscribe to this FREE podcast. For those not familiar with the phrase “podcast”, it’s like […]

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Fayetteville will host lineworkers from cities throughout the state as the North Carolina Association of Municipal Electric Systems (NCAMES)  Lineworker Rodeo is held on Thursday, May 16 at the Military Business Park in Fayetteville. Over 100 electric system lineworkers from across the state, including PWC lineworkers, will compete and showcase their skills in building electric […]

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PWC was among 28 North Carolina governments to earn recognition in the 12th North Carolina City & County Communicators’ (NC3C) Excellence in Communications Awards. PWC won six awards including PWC’s Carolyn Justice-Hinson winning the Chris Coulson Communicator of the Year Award. The awards were presented Thursday, April 11, 2019 at NC3C’s annual Spring Conference in […]

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PWC has earned a Reliable Public Power Provider (RP3)® Diamond designation from the American Public Power Association for providing reliable and safe electric service. PWC joins more than 270 public power utilities nationwide that hold the RP3 designation. PWC earned the award’s highest designation- Diamond Level- for the 5th time in the award’s history and […]

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Fayetteville PWC has received national recognition for achieving exceptional electric reliability in 2018. The recognition comes from the American Public Power Association (www.PublicPower.org), a trade group that represents more than 2,000 not-for-profit, community-owned electric utilities.  The Association helps members track power outage and restoration data through its subscription-based eReliability Tracker service and then compares the […]

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PWC has been recognized by the United Way of North Carolina  as 2018 recipients of the  Spirit of North Carolina Award  and the Excellence in Community Spirit Award. PWC was one of 33 companies that received the  Spirit of North Carolina Award and one of just five recipients that received the  Excellence in Community Spirit […]

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“Public Works” is the biggest art show and this year due to safety precautions related to COVID-19, the event will be held virtually at the Arts Council of Fayetteville/Cumberland County. Join PWC as we celebrate the 15th Annual Public Works Exhibition on Friday, September 4 from 7pm-8pm. This is an opportunity for all artists to […]

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During the first full week of May, PWC reminds the community to “Let’s Use Our Water Wisely” as it observes National Drinking Water Week, an educational campaign to help people understand what it takes to ensure safe drinking water. Citizens can help ensure an adequate supply of water, now and for the future, if we […]

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Beginning Sunday, March 1, 2020, PWC  will temporarily stop adding ammonia to its water treatment disinfection process.  The North Carolina Department of Environment and Natural Resources requires all water systems that add ammonia to their drinking water to discontinue its use for a one-month period annually. During that time,  fire hydrants on the PWC water […]

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PWC has  implemented Time-of-Use Rates for residential and small commercial electric customers. Click HERE for more information

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Our new Online Account Manager is now available and offers several new features we hope will enhance your online experience, such as: Account Summary page provides a general overview of your bills, payments, usage, and payment history. Easily viewed on any device. “My Wallet” feature allows you to save, add, edit, and view your payment […]

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Fayetteville PWC Update- Friday, Sept. 21, 2018 –5  pm PWC nears end of storm outage restoration; Remaining outages require customer-specific repairs PWC has restored  all storm related outages that can be completed at this time.  As of Friday at 5 pm, 33 customers remain without power because of damage to the customer-owned connection to PWC […]

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For Immediate  Release-Tuesday, September 11, 2018 Fayetteville PWC continues to encourage customers to prepare in advance of the arrival of Hurricane Florence.  Unlike previous storms that Fayetteville has experienced, the projected wind speeds and duration of the storm will limit PWC crews from safely beginning restoration efforts. “Winds are projected to be way over the […]

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