PWC Connections: The Podcast
Fayetteville’s Hometown Utility continues offering insightful, informative content for listeners through our FREE audio streaming platform PWC Connections: The Podcast! Since we launched in September 2019, we have listeners tuned in and subscribing from all over the globe.
PWC Connections: The Podcast is a bi-weekly podcast for listeners who want to discuss hot topics and get their questions answered about their utility services, as well as hear from the experts about things that matter to you!
Twice a month listeners can learn more about the services provided, our staff, and the community involvement of Public Power. Get conservation tips that will save resources in our community, save money in and around the home, and hear how PWC is using the latest in technologies to assist in providing the best customer service experience possible.
How to Listen
To listen to the current episode click here. You can also listen and subscribe to PWC Connections: The Podcast using standard podcast apps such as
If you’d like to subscribe directly to the RSS feed, you can copy and paste the following URL into your preferred podcast player: https://anchor.fm/s/dcf68d8/podcast/rss
- Episode 44 – New Year’s Customer Resolutions | {guest Sharon Carvin, Customer Service Supervisor / Oji Sinceno, Customer Service Supervisor}
- Episode 43 – 2021 Year in Review
- Episode 42 – Awareness & Prevention for the Cold, Flu, & COVID | {guest Rebecca Brantley, Nurse Practitioner / Deanna Talton, Registered Nurse}
- Episode 41 – What Does It Mean To Be An APPA Smart Energy Provider?| {guest Carolyn Justice-Hinson, CCR Officer / Tim Stankiewicz, Principal Engineer – Planning & Reliability}
- Episode 40 – Employee Opportunities & Transitions | {guest Bobby Russell, Human Resources Officer}
- Episode 39 – Connecting with Customer Service | {guest Bevan Grice, Director of Customer Service}
- Episode 38 – Conversation with a Commissioner & the Value of Public Power | {guest Darsweil Rogers, Commissioner}
- Episode 37 – An Episode About Electric Vehicles (EVs) | {guest Janelle Rockett, Key Accounts Agent}
- Episode 36 – Lighting Up Navajo Nation | {guest Jon Rynne, Chief Operating Officer – Electric Systems}
- Episode 35 – National Water Quality Month is Really Everyday | {guest Jason Green, W/R Treatment Facilities Manager}
- Episode 34 – The Significance of the APPA Sue Kelly Community Service Award | {guest Elaina Ball, CEO/General Manager}
- Episode 33 – Protecting Our Environment with Wise Water Use | {guest Rhonda Locklear, W/R Environmental Programs Manager}
- Episode 32 – Career Opportunities | {guests Jennifer Bullard, Sr. HR Advisor & Adrian Clarke, HR Advisor}
- Episode 31 – Hurricane Preparation & Risk Management | {guest Ike Copeland, Director of Legal, Risk, & Procurement Services}
- Episode 30 – How to Do Business with PWC | {guest Mark Cannady, Risk, Procurement, & Contract Analyst / Lexi Hasapis, Local Vendor Procurement Analyst}
- Episode 29 – Electrical Safety is Everyone’s Responsibility | {guest Lance Gray, Electric Substation Crew Leader}
- Episode 28 – Thank A Lineworker | {guest Ricky Cyrus, Lineworker 2nd Class / Ben Raynor, Powerline Crew Leader}
- Episode 27 – Plan Before You Plant | {guest Mark Falcon, Urban Line Clearance Program Supervisor}
- Episode 26 – The Value of Procurement and Purchasing | {guest Lexi Hasapis, Local Vendor Procurement Analyst}
- Episode 25 – Finding and Fixing Leaks | {guests Chad Groves, Service Delivery Supervisor / Gary Faircloth, Conservation Specialist}
- Episode 24 – Conversation About Texas Winter Storm Issues | {guest Elaina Ball, CEO/General Manager}
- Episode 23 – Let’s Talk About Engineering | {guest Joel Valley, Electric Service Support Service Manager}
- Episode 22 – Cold Weather Impact on Higher Bills | {guest Mark Brown, Sr. Customer Programs Officer}
- Episode 21 – Welcome PWC CEO/General Manager Elaina Ball | {guest Elaina Ball, CEO/General Manager}
- Episode 20 – Thank You and Farewell David Trego | {guest David Trego, CEO/General Manager}
- Episode 19 – The Outage Management System has Arrived! | {guest Andre Couture, Corporate Development Project Manager}
- Episode 18 – Some the Best Water in NC | {guest Chris Smith, W/R Treatment Facility Manager}
- Episode 17 – FYIs for November 2020
- Episode 16 – Incentive Programs | {guest Maureen O’Connor, Market Planning Specialist}
- Episode 15 – Energy Awareness Month | {guest Chad Groves, Customer Programs}
- Episode 14.5 – 2020 Best Employers in NC BONUS | {guest Portia Daniels, IT / Zach Hall, Electrical Engineering}
- Episode 14 – Business NC 2020 Best Employers in North Carolina | {guest Portia Daniels, IT / Zach Hall, Electrical Engineering}
- Episode 13.5 – Storm Preparation BONUS | {guest Britten O’Quinn, Electric Field Supervisor / Marshall Jackson, Lineworker 2nd Class}
- Episode 13 – Storm Preparation / Preparedness Month | {guest Britten O’Quinn, Electric Field Supervisor / Marshall Jackson, Lineworker 2nd Class}
- Episode 12 – Adjustments During COVID-19 | {guest David Trego, CEO/General Manager}
- Episode 11– Annual Water Treatment Changeover | {guest Angela Hillis, W/R Senior Treatment Plant Operator}
- Episode 10– Cease the Grease & Keep Wipes Outta’ Pipes | {guest Thomas Schumann, W/R Collections System Inspector}
- Episode 9– Home Efficiency Audit Program (HEAP) | {guest Chad Groves, Customer Programs}
- Episode 8– The Building Business Rally | {guest Lexi Hasapis, Local Vendor Procurement Analyst}
- Episode 7– The 2019 Year End Review
- Episode 6– Power Supply Contract | {guest David Trego, CEO/General Manager}
- Episode 5– Dickens’ Holiday 20th Anniversary | {guest Deborah Mintz, former Executive Director of the Arts Council of Fayetteville/Cumberland County}
- Episode 4– Time-of-Use Winter Peak Hours | {guest Katie Mehan, Customer Service Representative}
- Episode 3– Community Solar! | {guest Jon Rynne, Chief Operating Officer – Electric Systems}
- Episode 2– Discussing the Benefits of Electric Vehicles | {guests Laurie Shrauger, Data & Analytics Manager / Denise Bruce, Sustainable Sandhills}
- Episode 1– Chatting with CEO/GM David Trego | {guest David Trego, CEO/General Manager}
- Trailer
