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FAYPWC.COM

PWC Connections: The Podcast

Fayetteville’s Hometown Utility continues offering insightful, informative content for listeners through our FREE audio streaming platform PWC Connections: The Podcast! Since we launched in September 2019, we have listeners tuned in and subscribing from all over the globe.

PWC Connections: The Podcast is a bi-weekly podcast for listeners to hear discussions on hot topics as well as get their questions answered about their utility services from PWC experts on subjects that matter to you!

Twice a month listeners can learn more about the services provided, our staff, and the community involvement of Public Power. Get conservation tips that will save resources in our community, save money in and around the home, and hear how PWC is using the latest in technologies to assist in providing the best customer service experience possible.

How to Listen

To listen to the current episode click here. You can also listen and subscribe to PWC Connections: The Podcast using standard podcast apps such as

If you’d like to subscribe directly to the RSS feed, you can copy and paste the following URL into your preferred podcast player: https://anchor.fm/s/dcf68d8/podcast/rss


  • Episode 89 – Severe Weather Prep for the NC Hurricane Season | Gene Booth (Cumberland County Emergency Services) | Phil Harris (American Red Cross)

  • Episode 88 – Dog Days of Summer (Conserve Energy to Save Money) | Christina Gilmore, Sr. Customer Service Representative | Jamie McLamb, Customer Service Representative
  • Episode 87 – Sustainability Options at PWC | Sonya Griffin, Customer Programs Specialist | Levita Winborn, Customer Programs Analyst
  • Episode 86 – Work Zone Safety Is in Your Hands | Chris Rainey, W/R Operations Manager | Jordan West, W/R Crew Leader
  • Episode 85 – Organizational Development Equals Employee Growth | Olivia Hall, OD/Training Manager | Scott Falzo, OD Coordinator
  • Episode 84 – Learn About Fayetteville’s Hometown Utility at the PWC Expo | Michelle Shaver, Customer Accounts Analyst | Elizabeth Vasser, W/R Administrative Assistant II
  • Episode 83 – Fix-A-Leak and Save on Your Water Bill | Sonya Griffin, Customer Programs Specialist | Harry Myles, Conservation Specialist
  • Episode 82 – Celebrating National Engineering Week | John Allen, Principal Engineer (Reps & Compliance | Janet Crockett, E/S Engineer
  • Episode 81 – PWC’s Involvement with the Alzheimer’s Association | Bobby Russell, Human Resources Officer | Jay Reinstein
  • Episode 80 – How to Join the PWC Team | Adrian Clarke, Human Resources Advisor | Lauren Armstrong, HR Programs Coordinator
  • Episode 79 – New Year, New Savings! | Marcus McLaurin, Customer Service Supervisor | Tiffany Barton, Customer Service Representative
  • Episode 78 – Holiday Safety | Ondrya Mangato, Safety, Health, & Environmental Manager | Mike Shepherd, Senior Safety, Health, & Environmental Coordinator

  • Episode 77 – Winter Weather Prep  | Marcetta Dinkins, Customer Service Representative | Lari Ann Miller, Customer Service Representative
  • Episode 75 – Information Technology at PWC | Mark Lawler, Chief Information Officer
  • Episode 74 – Customer Service ~ The Most Important Service We Provide | Tiffany Brisson, Customer Programs Call Center Supervisor | Christina Gilmore, Senior Lead CSR
  • Episode 73 – Cybersecurity Awareness Month | Dave Ruiz, Cybersecurity Manager
  • Episode 72 – Preparedness Month Should Be Every Month | Britten O’Quinn, Powerline Field Supervisor | Phil Harris, American Red Cross Sandhills Chapter Executive Director
  • Episode 71 – Insight on the Light Up Navajo Nation Experience | Marshall Jackson, Lineworker 1st Class | Dustin Britt, Lineworker 3rd Class
  • Episode 70 – Wastewater Workers’ Appreciation | Thomas Urbanek, W/R Mechanical Field Supervisor | Carlnell Barette, Project Coordinator
  • Episode 69 – Conservation Tips to Save While on Vacation | Michelle Shaver, Customer Programs Specialist | Gabrielle Shaw, Customer Service Representative
  • Episode 68 – Career Opportunities at PWC | Brittany King, HR Advisor | Makayla Sims-Jones, Summer Intern
  • Episode 67 – Storm Preparation: Generator Safety | Britten O’Quinn, Powerline Field Supervisor

  • Episode 66 – The 2023 PWC Project for APPA’s Day of Giving | Danny Joyner, Facilities Management Coordinator
  • Episode 65 – Light Up the Navajo Nation | guest Marc Tunstall, Electric Operations Manager
  • Episode 64 – Don’t Be Shocked — May is National Electrical Safety Month | {guest David Bailey, Groundworker | Landon Locklear, Lineman 2nd Class}
  • Episode 63 – National Work Zone Awareness Week | {guest Mark Niswonger, Sr. Safety Health & Environmental Project Coordinator}
  • Episode 62 – PWC Procurement / Supply Chain / Buy Local / National Procurement Month | {guest Candice Kirtz, Director of Supply Chain | Nikole Bohannon, SLS Program Manager}
  • Episode 61 – Water Quality & the Water Treatment Changeover | {guest Rhonda Locklear, Water Resources Environmental & Compliance Manager | Kim Chavis, W/R Lab Supervisor}
  • Episode 60 – Be Aware & Be Wary of Utility SCAMS | {guest Ike Copeland, Director of Risk, Real Estate, & Compliance | Lari Ann Miller, Customer Service Representative}
  • Episode 59 – Keep Grease & Wipes Out the Pipes or Else! | {guest Thomas Urbanek, Water Resources Field Supervisor}
  • Episode 58 – Winter Conservation & Preparation| {guest Chad Groves, Conservation Specialist}
  • Episode 57 – Career Transitions for Veterans | {guests Andre Couture, Project Manager | Sonja Whiteside, Electric Construction Planner/Scheduler}
  • Episode 56 – The Value of Public Power (Butler-Warner Generation Plant) | {guest Ace May, Powerplant Manager}

  • Episode 55 – Personnel Profile Series | {guest Mick Noland, Interim CEO / General Manager}
  • Episode 54 – Upcoming “Industry Day” & Small Local Supplier (SLS) Program | {guests Candice Kirtz, Director of Supply Chain / Nikole Bohannon, SLS Program Manager}
  • Episode 53 – Saluting Our PWC Fleet Team | {guests Jim Scaccia, Fleet Manager / Seth Wagoner, Fleet Shop Supervisor}
  • Episode 52 – The New Energy Resource Center has Arrived | {guest Chad Groves, Conservation Specialist}
  • Episode 51 – Personnel Profile Series | {guest Kevan Meltzer, Innovations Manager}
  • Episode 50 – How is Your Water Treated? | {guest Wayne Egan, W/R Facility Operations Supervisor}
  • Episode 49 – Thanks for Keeping the Lights On (Lineworker Appreciation) | {guests Andrew Albertson, 2nd Class Lineman / Colin Willis, 3rd Class Lineman}
  • Episode 48 – Work Zone Safety is Everyone’s Responsibility | {guests Britten O’Quinn, Powerline Field Supervisor / Chris Rainey, W/R Operations Manager}
  • Episode 47 – Doing More Business Locally | {guests Candice Kirtz, Director of Supply Chain / Mark Cannady, Risk, Contracts, & Procurement Analyst}
  • Episode 46 – Engineering with Engineers | {guests Misty Manning, W/R Engineer Manager / John Prevette, W/R Engineer II}
  • Episode 45 – Winter Weather Preparation & Response | {guest Chad Groves, Conservation Specialist}

  • Episode 44 – New Year’s Customer Resolutions | {guest Sharon Carvin, Customer Service Supervisor / Oji Sinceno, Customer Service Supervisor}
  • Episode 43 – 2021 Year in Review
  • Episode 42 – Awareness & Prevention for the Cold, Flu, & COVID | {guest Rebecca Brantley, Nurse Practitioner / Deanna Talton, Registered Nurse}
  • Episode 41 – What Does It Mean To Be An APPA Smart Energy Provider?| {guest Carolyn Justice-Hinson, CCR Officer / Tim Stankiewicz, Principal Engineer – Planning & Reliability}
  • Episode 40 – Employee Opportunities & Transitions | {guest Bobby Russell, Human Resources Officer}
  • Episode 39 – Connecting with Customer Service | {guest Bevan Grice, Director of Customer Service}
  • Episode 38 – Conversation with a Commissioner & the Value of Public Power | {guest Darsweil Rogers, Commissioner}
  • Episode 37 – An Episode About Electric Vehicles (EVs) | {guest Janelle Rockett, Key Accounts Agent}
  • Episode 36 – Lighting Up Navajo Nation | {guest Jon Rynne, Chief Operating Officer – Electric Systems}
  • Episode 35 – National Water Quality Month is Really Everyday | {guest Jason Green, W/R Treatment Facilities Manager}
  • Episode 34 – The Significance of the APPA Sue Kelly Community Service Award | {guest Elaina Ball, CEO/General Manager}

  • Episode 33 – Protecting Our Environment with Wise Water Use | {guest Rhonda Locklear, W/R Environmental Programs Manager}
  • Episode 32 – Career Opportunities | {guests Jennifer Bullard, Sr. HR Advisor & Adrian Clarke, HR Advisor}
  • Episode 31 – Hurricane Preparation & Risk Management | {guest Ike Copeland, Director of Legal, Risk, & Procurement Services}
  • Episode 30 – How to Do Business with PWC | {guest Mark Cannady, Risk, Procurement, & Contract Analyst / Lexi Hasapis, Local Vendor Procurement Analyst}
  • Episode 29 – Electrical Safety is Everyone’s Responsibility | {guest Lance Gray, Electric Substation Crew Leader}
  • Episode 28 – Thank A Lineworker | {guest Ricky Cyrus, Lineworker 2nd Class / Ben Raynor, Powerline Crew Leader}
  • Episode 27 – Plan Before You Plant | {guest Mark Falcon, Urban Line Clearance Program Supervisor}
  • Episode 26 – The Value of Procurement and Purchasing | {guest Lexi Hasapis, Local Vendor Procurement Analyst}
  • Episode 25 – Finding and Fixing Leaks | {guests Chad Groves, Service Delivery Supervisor / Gary Faircloth, Conservation Specialist}
  • Episode 24 – Conversation About Texas Winter Storm Issues | {guest Elaina Ball, CEO/General Manager}
  • Episode 23 – Let’s Talk About Engineering | {guest Joel Valley, Electric Service Support Service Manager}

  • Episode 22 – Cold Weather Impact on Higher Bills | {guest Mark Brown, Sr. Customer Programs Officer}
  • Episode 21 – Welcome PWC CEO/General Manager Elaina Ball | {guest Elaina Ball, CEO/General Manager}
  • Episode 20 – Thank You and Farewell David Trego | {guest David Trego, CEO/General Manager}
  • Episode 19 – The Outage Management System has Arrived! | {guest Andre Couture, Corporate Development Project Manager}
  • Episode 18 – Some the Best Water in NC | {guest Chris Smith, W/R Treatment Facility Manager}
  • Episode 17 – FYIs for November 2020
  • Episode 16 – Incentive Programs | {guest Maureen O’Connor, Market Planning Specialist}
  • Episode 15 – Energy Awareness Month | {guest Chad Groves, Customer Programs}
  • Episode 14.5 – 2020 Best Employers in NC BONUS | {guest Portia Daniels, IT / Zach Hall, Electrical Engineering}
  • Episode 14 – Business NC 2020 Best Employers in North Carolina | {guest Portia Daniels, IT / Zach Hall, Electrical Engineering}
  • Episode 13.5 – Storm Preparation BONUS | {guest Britten O’Quinn, Electric Field Supervisor / Marshall Jackson, Lineworker 2nd Class}
  • Episode 13 – Storm Preparation / Preparedness Month | {guest Britten O’Quinn, Electric Field Supervisor / Marshall Jackson, Lineworker 2nd Class}
  • Episode 12 – Adjustments During COVID-19 | {guest David Trego, CEO/General Manager}

  • Episode 11– Annual Water Treatment Changeover | {guest Angela Hillis, W/R Senior Treatment Plant Operator}
  • Episode 10– Cease the Grease & Keep Wipes Outta’ Pipes | {guest Thomas Schumann, W/R Collections System Inspector}
  • Episode 9– Home Efficiency Audit Program (HEAP) | {guest Chad Groves, Customer Programs}
  • Episode 8– The Building Business Rally | {guest Lexi Hasapis, Local Vendor Procurement Analyst}
  • Episode 7– The 2019 Year End Review
  • Episode 6– Power Supply Contract | {guest David Trego, CEO/General Manager}
  • Episode 5– Dickens’ Holiday 20th Anniversary | {guest Deborah Mintz, former Executive Director of the Arts Council of Fayetteville/Cumberland County}
  • Episode 4– Time-of-Use Winter Peak Hours | {guest Katie Mehan, Customer Service Representative}
  • Episode 3– Community Solar! | {guest Jon Rynne, Chief Operating Officer – Electric Systems}
  • Episode 2– Discussing the Benefits of Electric Vehicles | {guests Laurie Shrauger, Data & Analytics Manager / Denise Bruce, Sustainable Sandhills}
  • Episode 1– Chatting with CEO/GM David Trego | {guest David Trego, CEO/General Manager}
  • Trailer