Customer Payment Center Drive Thru
MAINTENANCE ALERT: PWC’s payment kiosk in the drive-thru lane at the Customer Payment Center is scheduled for maintenance on Wednesday, May 13, 2026, beginning at 12:00 pm until May 14, 2026. During this time, customers will not be able to make payments through the payment kiosk. Payments made online, at Western Union locations, and over the phone will still be accessible. We apologize for any inconvenience this may cause and appreciate your patience while we work to improve your payment kiosk experience.
- Location: 955 Old Wilmington Rd.
- Hours: M-F, 8:30 am-5:30 pm, excluding holidays | accepting cash, check, money order
- 24/7 Self-Service Pay Station located in Drive-thru | accepting cash, check, money order, and credit/debit cards
- Payment Options
Customer Service Call Center
(910) 483-1382 | (910) 483-5402 fax | email
Mon-Fri 7 am-8 pm, excluding holidays
24-Hour Emergency
(910) 483-1382
LEED Certified Customer Payment Center
PWC’s 10,000-sq. ft. Customer Service Center was one of the first buildings in Cumberland County to be LEED-certified when it opened on November 23, 2009.
Leadership in Energy & Environmental Design (LEED) is the nationally accepted benchmark for the design, construction, and operation of high-performance green buildings. It promotes design and construction practices that reduce the negative environmental impacts of buildings and improve occupant health and well-being.
The building’s designing architect was Walter Vick, AIA, of the LSV Partnership of Fayetteville, and the General Contractor was Construction Management & Development Services, LLC of Raleigh. System WorCx served as the project’s Commissioning and LEED Consultant.
The project earned 42 LEED credits for design and construction including:
- Providing parking for low emitting/fuel efficient vehicles & carpool/vanpool vehicles.
- Controlling stormwater runoff through bioretention basins.
- Use of low-flow water fixtures and waterless urinals.
- Efficient geothermal heat pump, electrical systems and automation systems are designed to reduce energy consumption.
- Use of Refrigerant 410A in geothermal heat pumps, minimizing or eliminating the emission of compounds that contribute to ozone depletion and global warming.
- Solar-reflective roof surface.
- Fixed louvers on building’s west side to minimize energy cost by adjusting to sunlight exposure.
- Revolving door to minimize air transfer and help maintain optimal operating temperatures.
- Use of durable, long-lasting materials to minimize maintenance costs and use of cleaning chemicals.
- Incorporates natural daylighting in more than 90% of normal workspaces.
- Automatic interior lighting fixtures that turn off when the space is unoccupied.
- Exterior LED lighting to minimize light pollution.
- Recycling and diverting more than 25% of the construction waste was from the landfill.
- Use of building materials containing more than 20% recycled content
- Sourcing approximately 30% of building materials from within 500 miles of the facility.
- Use of low-emitting materials (sealants, paint, carpets, etc.) throughout the building.
