Online Account Manager and Mobile App

ATTENTION CUSTOMERS: PWC is experiencing an issue that impacts how customer calls are routed. Customers may experience longer wait times.  While this issue is being addressed as quickly as possible, customers can use the Online Account Manager or email Customer.Service@FayPWC.com.  

Payments made through our Online Account Manager will be processed by Bill2Pay.

• No convenience fees if using bank account and routing number to pay.
• If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $10,000):
  • Transaction Total: Convenience Fee
    • $1.79 minimum fee per transaction
    • 1.69%  of transaction total per transaction

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Please remember that we have a high call and visitor volume around the first of every month.  Consider calling or visiting later in the day for less wait time and quicker service.

• Need help managing your bill?  Utility Assistance Resources
• Customer Contact Information Form
• Other Payment Options
• Contact Us

PWC Mobile App

Save time by making time to download the Fayetteville PWC Mobile App! You’ll be able to easily manage and view your accounts on-the-go at any time of day or night. The app puts all of the features from the Online Account Manager in the palm of your hand.

Some features of the FayPWC App include:

• TouchID (fingerprint based login)
• Issue Reporting (notify PWC of various service related issues)
• BillView and Payment options
• Time of Use graphing for electric power consumption
• Sign-up for incentive programs & electric outage notifications

Here are the links to download the Mobile App:

• Apple App Store (iPhone)
• Google Play (Android)