Hours of Operation

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Telephone Service
910-483-1382
M-F, 8 a.m.-8 p.m., excluding holidays

Emergency/After Hours 
877-OUR-PWC1
24 Hours of Day
This phone number is for emergencies only, not for account related questions 

24-Hour Automated Account Information
910-483-1382

Online Account Manager
Online access to account information, general overview of your bills, payments, usage, and payment history.

Fax Service
910-483-5402

Office Service – Customer Service Center
955 Old Wilmington Rd.
M-F, 8:30 a.m.-5:30 p.m., excluding holidays