Storm Central

Our emergency plan of operations is in place – ready to implement on a moment’s notice.
Rest assured if we do experience utility outages or other weather-related emergencies,
PWC crews will work around the clock to restore power and water to all our customers as quickly and safely as possible.

The mission at PWC is to be a safe, highly productive utility that provides information to customers, helping them to make informed choices. Should you experience an outage or other utility-related emergency, contact our 24 Hour Emergency Hotline:

24 Hour Emergency Hotline: 1-877-OUR-PWC1 or 1-877-687-7921
This number is for emergencies only. For account-related questions, call (910) 483-1382.

Medical Priority Notification
Sign up to receive early advisement and priority restoration consideration if you or a loved one use life-sustaining medical equipment. Medical Priority Application | Medical Priority Program Video

Updated Contact Info
Contact Customer Service at (910) 483-1382 or customer.service@faypwc.com to update your contact info so our system can automatically recognize you when reporting an outage. You can also do this using our Online Account Manager (must be a registered user).

Outage Alerts
To receive updates from PWC on power restoration following a hurricane or major storm, please visit our Facebook page and click the “Like” button at https://www.facebook.com/faypwc/. Outage updates will also be posted to the home page (www.faypwc.com) in the Emergency Banner.

Storm Preparation Guide
Our Storm Preparation Guide provides some valuable reminders and comprehensive safety tips to help you and your family know what to do and be ready to act quickly in the event of a hurricane or another disaster. Plan ahead. Be prepared.

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