Frequently Asked Questions – Electric Service

GENERAL SERVICE QUESTIONS

Who do I call when I have a problem with power outages, downed power lines or poles, power fluctuations, and voltage concerns?
Monday-Friday, 8:00 am-8:00 pm, please call PWC’s Customer Service at (910) 483-1382. For 24 hour emergency service, please call PWC’s Dispatch at 1-877-OUR-PWC1.

Who do I call if I am experiencing television or radio interference? 
You way contact the Electrical Engineering Department at (910) 223-4514 to report the interference problem.

Who do I call when I have a problem with street lights, area lights, or tree trimming requests?
Monday-Friday, 8:00 am-8:00 pm, please call PWC’s Customer Service at (910) 483-1382. For 24 hour emergency service, please call PWC’s Emergency Dispatch at 1-877-OUR-PWC1.

What is the cost to convert my electrical service from overhead to underground?
In most circumstances, PWC can convert your overhead electrical service to underground for as little as $635.00, plus excess construction. You may call (910) 483-1382 to schedule an appointment.

Who do I call to find out when construction is scheduled for my work order? 
You may contact (910) 483-1382 and ask any customer service representative.

 

LIGHTING

What’s the difference between an area light and a street light?
Area lighting is used to light private areas such as backyards, playgrounds, storage yards and general customer areas. These lights are installed as requested by a customer for a monthly fee. Street lighting is used primarily to illuminate the city’s public thoroughfares and residential streets. However, street lighting is also available on private streets at an additional monthly cost to residents.

Who do I call if my streetlight or area light is not working properly? 
To request maintenance of street lights and area lights, or to report an outage, please contact the PWC Customer Service Department at (910) 483-1382 or submit a request form.

Who do I call to have a streetlight installed?
You way call (910) 483-1382 to find out about having a streetlight installed.

What is the cost of installing an area light on my property? 
You may call (910) 483-1382 to schedule an appointment and get information on the monthly rates for an area light. PWC will need to have access to the customer’s yard. If the customer has a fence, then the gate will need to be wide enough for a line truck to enter. If the service for the area light is underground, there is an additional $5.00 per foot for digging the service underground for an area light.

How close can I place my sign to the electrical line?
PWC typically requires a sign to be at least 15 feet from the center of the pole line for distribution lines.

How close can I plant my shrub to the transformer? 
When planting shrubs next to an electrical transformer, you should plant 3 feet from the transformer on the sides and back and 9 feet from the front of the transformer.

Who do I contact if I experience lightning problems inside the home? 
Although PWC does not provide lightning protection inside a customer’s home, customers can install their own lightning protection by purchasing surge protectors from any electrical supply store. The Electrical Engineering Department can provide advice on the selection and placement of surge protection. The Electrical Engineering Department can be contacted at (910) 223- 4514.

 

EQUIPMENT/MATERIALS

Are meter bases and service poles supplied by PWC?
Service poles are not supplied by PWC. As of December 31, 2004, PWC stopped issuing meter bases for services 400 amps or below; however, PWC does issue meter bases for services above 400 amps. You will need to bring a copy of your electrical permit to the PWC Warehouse at 1097 Public Works Drive in order to have the meter base issued to you. After installation of the meter base by the homeowner’s electrician, the homeowner is then responsible for all components of the electrical system, with the exception of the service wire at the point of connection.

Can I attach signs / posters to electrical poles?
No – this could prove to be harmful to any person(s) that may be required to climb the poles.

 

DIGGING

What procedures do I need to follow before I do any underground digging?
Call NC811l at 1-800-632-4949. State law requires a 48-hour notice.

 

TREE TRIMMING

Are trees trimmed for area light illumination?
No – this is the responsibility of the landowner. Please see the yellow pages for local tree trimming services.

Are trees / limbs trimmed on the secondary, (service drop) lines that run from the street to the customer’s house?
No – these lines are usually insulated and they do not require maintenance unless a limb is putting substantial pressure on the line and rubbing the insulation off the wire. Secondary (service drop) lines are accessed and maintained during routine maintenance on a 3 to 5 year rotation.

If I need my secondary (service drop) line temporarily disconnected for tree / limb removal, what procedures do I need to follow?
Contact Customer Service at 483-1382, between the hours of 8:00 am and 5:00 pm. This requires a 24-hour notice.

 

DEMOLITION/SERVICE RELOCATION

Who do I call about moving a house or building?
After contacting the City of Fayetteville or Cumberland County Inspections Department and completing a moving application, you will need to bring the moving application to the Electrical Engineering Department for an engineer to review and approve. You may contact the Engineering Department at (910) 223-4514.

Who do I call if I am demolishing a building and need electrical services removed?
After contacting the City of Fayetteville or Cumberland County Inspections Department and completing a demolition permit, you will need to bring or fax the demolition permit to the Electrical Construction Department. You may contact the Electrical Construction Department at (910) 223-4500.

Who do I call if I need a pole relocated?
You may contact (910) 483-1382 to request to have a pole relocated.