Payment Options
Please remember that we have a high call and visitor volume around the first of every month. Consider calling or visiting later in the day for less wait time and quicker service.
Need help managing your bill? Utility Assistance Resources
Billing Options
Online Account Manager
- Click here to access Online Account Manager
- Payments accepted by Bill2Pay
- No convenience fees if using bank account and routing number to pay.
- If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
- Transaction Total: Convenience Fee
- $1 – $2,000: $2.25
- $2,001 – $10,000: $10.00
- $10,001 – $25,000: 2.75% of transaction total
- Transaction Total: Convenience Fee
Mobile App
- ALERT: Customers have reported they are unable to install the mobile app on the latest Android phones. PWC is working as quickly as possible to update the app so it is compatible with the new Androids. A new version of the PWC mobile app will be available soon.
- Available for download on the Apple and Android markets. Search for “Fayetteville Public Works Commission” or “FayPWC App.”
- Links to download the Mobile App: Apple App Store (iPhone) | Google Play (Android)
- Click here for more info
Phone Payment-Bill2Pay
- 1-833-4PAYPWC (1-833-472-9792)
- No convenience fees if using bank account and routing number to pay.
- If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
- Transaction Total: Convenience Fee
- $1 – $2,000: $2.25
- $2,001 – $10,000: $10.00
- $10,001 – $25,000: 2.75% of transaction total
- Transaction Total: Convenience Fee
24/7 Self-Service Pay Station
- 24/7 Self-Service Pay Station
- Located in the far-right drive-thru lane at PWC’s Customer Service Center
- Accepts payments by cash, check, credit/debit card
- Payments immediately applied to the account
- The pay station will not return change, so any over-payments to an account will be applied as a credit
Customer Service
- Call Center: 7am-8pm, Mon-Fri (excluding holidays)
- Customer Service Center: Walk-in service temporarily closed due to COVID-19; 24/7 Payment Kiosk and Drive-thru service available
- Cash, check, & money order payments accepted
- Night depository for payment dropoff (payments deposited during normal business hours will not be processed until the following scheduled work day)
- Mailing Address for Billing/Payment: Fayetteville PWC | PO Box 71113 | Charlotte, NC 28272-1113 (return stub with payment payable to PWC)
Western Union
- Use any location world-wide, seven days a week
- Cash-only
- Customer must provide PWC account number
- Minimal fee applied by WU for accepting and processing the payment
- Payments may not post to account on the same day
Automatic Bank Draft (Autopay)
- Payments drafted automatically each month on bill’s due date
- Still receive a bill, but it’s marked “do not pay”
- To learn more, call our bank draft representative at (910) 223-4105
- Enroll in Bank Draft
Billing Options
eBill
- Free, secure electronic billing service
- View and pay your bill quickly and safely using a link in your monthly email
- Includes a summary of your charges, just like the paper copy
- Environmentally friendly and convenient
- FAQ
- Enroll using our Online Account Manager
Equal Payment Option
- Pay equal monthly payments
- Based on previous consumption history
- To sign up or learn more, call (910) 483-1382
Payment Extensions
- May be requested at the Customer Payment Center or by calling (910) 483-1382
- Extensions awarded on a case-by-case basis depending on individual credit history, justification, or need
Late Payment Notification
- Automated call to customer if payment not received prior to due date
- Calls made during the evening hours, Monday through Saturday
Change Your Bill Due Date
- Select the date range your bill will be due to fit your schedule
- You can change the due date of your bill once per year
- Contact Customer Service at (910) 483-1382 to enroll in Change Your Due Date
