Payment Options
Please remember that we have a high call and visitor volume around the first of every month. Consider calling or visiting later in the day for less wait time and quicker service.
Online Account Manager
- Click here to access Online Account Manager
- Payments accepted by Bill2Pay
- No convenience fees if using bank account and routing number to pay.
- If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
- Transaction Total: Convenience Fee
- $1 – $2,000: $2.25
- $2,001 – $10,000: $10.00
- $10,001 – $25,000: 2.75% of transaction total
- Transaction Total: Convenience Fee
Mobile App
- Available for download on the Apple and Android markets. Search for “Fayetteville Public Works Commission” or “FayPWC App.”
- Links to download the Mobile App: Apple App Store (iPhone) | Google Play (Android)
- Click here for more info
Phone Payment-Bill2Pay
- 1-833-4PAYPWC (1-833-472-9792)
- No convenience fees if using bank account and routing number to pay.
- If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
- Transaction Total: Convenience Fee
- $1 – $2,000: $2.25
- $2,001 – $10,000: $10.00
- $10,001 – $25,000: 2.75% of transaction total
- Transaction Total: Convenience Fee
24/7 Self-Service Pay Station
- 24/7 Self-Service Pay Station
- Located in the far-right drive-thru lane at PWC’s Customer Service Center
- Accepts payments by cash, check, credit/debit card
- Payments immediately applied to the account
- The pay station will not return change, so any over-payments to an account will be applied as a credit
Customer Service
- Call Center: 7am-8pm, Mon-Fri (excluding holidays)
- Customer Service Center: Walk-in service temporarily closed due to COVID-19; 24/7 Payment Kiosk and Drive-thru service available
- Cash, check, & money order payments accepted
- Night depository for payment dropoff (payments deposited during normal business hours will not be processed until the following scheduled work day)
- Mailing Address for Billing/Payment: Fayetteville PWC | PO Box 71113 | Charlotte, NC 28272-1113 (return stub with payment payable to PWC)
Western Union
- Use any location world-wide, seven days a week
- Cash-only
- Customer must provide PWC account number
- Minimal fee applied by WU for accepting and processing the payment
- Payments may not post to account on the same day
Automatic Bank Draft (Autopay)
- Payments drafted automatically each month on bill’s due date
- Still receive a bill, but it’s marked “do not pay”
- To learn more, call our bank draft representative at (910) 223-4105
- Enroll in Bank Draft
Billing Options
eBill
- Free, secure electronic billing service
- View and pay your bill quickly and safely using a link in your monthly email
- Includes a summary of your charges, just like the paper copy
- Environmentally friendly and convenient
- FAQ
- Enroll using our Online Account Manager
Equal Payment Option
- Pay equal monthly payments
- Based on previous consumption history
- To sign up or learn more, call (910) 483-1382
Payment Extensions
- May be requested at the Customer Payment Center or by calling (910) 483-1382
- Extensions awarded on a case-by-case basis depending on individual credit history, justification, or need
Late Payment Notification
- Automated call to customer if payment not received prior to due date
- Calls made during the evening hours, Monday through Saturday
Change Your Bill Due Date
- Select the date range your bill will be due to fit your schedule
- You can change the due date of your bill once per year
- Contact Customer Service at (910) 483-1382 to enroll in Change Your Due Date