Payment Options

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Please remember that we have a high call and visitor volume around the first of every month.  Consider calling or visiting later in the day for less wait time and quicker service.

Online Account Manager &
NEW Mobile App

• Click here to access Online Account Manager
• Payments accepted by Bill2Pay
• No convenience fees if using bank account and routing number to pay.
• If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
  • Transaction Total: Convenience Fee
    • $1 – $2,000: $2.50
    • $2,001 – $10,000: $10.00
    • $10,001 – $25,000: 2.75% of transaction total
• Mobile App available for download on the Apple and Android markets.  Search for “Fayetteville Public Works Commission” or “FayPWC App.”

Phone Payment-Bill2Pay

• 1-833-4PAYPWC (1-833-472-9792)
• No convenience fees if using bank account and routing number to pay.
• If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
  • Transaction Total: Convenience Fee
    • $1 – $2,000: $2.50
    • $2,001 – $10,000: $10.00
    • $10,001 – $25,000: 2.75% of transaction total

Customer Service

• Call Center: {effective September 14, 2020} 7am-8pm, Mon-Fri (excluding holidays)
• Customer Service Center: 8:30am-5:30pm, M-F (excluding holidays) | Temporary Closed due to COVID-19
• Cash, check, & money order payments accepted in person (ATM onsite – bank convenience fee applies)
• Night depository for payment dropoff (payments deposited during normal business hours will not be processed until the following scheduled work day)

24/7 Self-Service Pay Station

• 24/7 Self-Service Pay Station
• The pay station is located in the far-right drive-thru lane of PWC’s Customer Service Center
• Pay station accepts payments by cash, check, credit, or debit card
• Payments made at the pay station are immediately applied to the account
• The pay station will not return change, so any over-payments to an account will be applied as a credit

Western Union

• Use any location world-wide, seven days a week*
• Cash-only
• Customer must provide PWC account number
• Small fee applied by WU for accepting and processing the payment

*Payments may not post to account on the same day

Automatic Bank Draft

• Payments drafted automatically each month on bill’s due date
• Still receive a bill, but it’s marked “do not pay”
• To learn more, call our bank draft representative at (910) 223-4207
• Enroll in Bank Draft

Mailing Address: Billing/Payment

• Fayetteville PWC | PO Box 71113 | Charlotte, NC 28272-1113
• Return stub with payment payable to PWC

eBill

• Free, secure electronic billing service
• View and pay your bill quickly and safely using a link in your monthly email
• Includes a summary of your charges, just like the paper copy
• Environmentally friendly and convenient
• FAQ
• Enroll using our Online Account Manager

Equal Payment Option

• Pay equal monthly payments
• Based on previous consumption history
• To sign up or learn more, call (910) 483-1382

Payment Extensions

• May be requested at the Customer Payment Center or by calling (910) 483-1382
• Extensions awarded on a case-by-case basis depending on individual credit history, justification, or need

Late Payment Notification

• Automated call to customer if payment not received prior to due date
• Calls made during the evening hours, Monday through Saturday

Change Your Bill Due Date

• Select the date range your bill will be due to fit your schedule
• You can change the due date of your bill once per year
• Contact Customer Service at (910) 483-1382 to enroll in Change Your Due Date