Payment Options
ATTENTION CUSTOMERS: PWC is experiencing an issue that impacts how customer calls are routed. Customers may experience longer wait times. While this issue is being addressed as quickly as possible, customers can use the Online Account Manager or email Customer.Service@FayPWC.com.
Please remember that we have a high call and visitor volume around the first of every month. Consider calling or visiting later in the day for less wait time and quicker service.
| Online Account Manager Click here to access Online Account Manager | -Payments accepted by Bill2Pay -No convenience fees if using bank account and routing number to pay -If using debit/credit card: tiered fee structure based on the total transaction amount (transaction cap will remain $10,000) -Transaction Total : Convenience Fee $1.79 minimum fee per transaction 1.69% of transaction total per transaction |
| Mobile App | -Available for download on the Apple and Android markets -Search for “Fayetteville Public Works Commission” or “FayPWC App” |
| Phone Payment – Bill2Pay *1-833-4PAYPWC (1-833-472-9792) | -No convenience fees if using bank account and routing number to pay -If using debit/credit card: tiered fee structure based on the total transaction amount (transaction cap will remain $10,000) -Transaction Total : Convenience Fee $1.79 minimum fee per transaction 1.69% of transaction total per transaction |
| 24/7 Self-Service Pay Station Drive-Thru Lane | -Available 24/7 in far-right drive-thru lane at PWC’s Customer Service Center -Accepts payments by cash, check, credit/debit card -Payments immediately applied to the account -Does not return change, so any over-payments will be applied as a credit -Walk-in service at Customer Service Center is closed |
| Customer Service Drive Thru 8:30am-5:30pm, Mon-Fri (excluding holidays) | -Cash, check, & money order payments accepted |
| Customer Service Billing/Payment Mailing Address | PO Box 71113 Charlotte, NC 28272-1113 |
| Western Union | -Use any WU Quick Collect location world-wide, 7 days a week -Cash-only -PWC account number required -Minimal fee applied by WU for accepting and processing the payment -Payments may not post to account on the same day |
| Automatic Bank Draft (Autopay) | -Payments drafted automatically each month on bill’s due date -Still receive a bill, but it’s marked “do not pay” -Call (910) 223-4105 to learn more –Enroll in Bank Draft |
Billing Options
| eBill Click here to learn more about eBill | -Free, secure electronic billing service -View and pay your bill quickly and safely using a link in your monthly email |
| Equal Payment Option | -Pay equal monthly payments -Based on previous consumption history -Call (910) 483-1382 to sign up or learn more |
| Payment Extensions | -Call (910) 483-1382 to request -Extensions awarded on case-by-case basis, depending on individual credit history, justification, or need |
| Late Payment Notification | -Automated call to customer if payment not received prior to due date -Calls made during the evening hours, Monday through Saturday |
| Change Your Bill Due Date | -Select the date range your bill will be due to fit your schedule -You can change the due date of your bill once per year -Call (910) 483-1382 to enroll |
