FAYPWC.COM
FAYPWC.COM

Payment Options

ATTENTION:  Our online and phone payment option will not be available on Saturday, Dec. 14, from 7:00am-12:00pm EST while we perform maintenance.  During this time, payments cannot be made online or over the phone.  We appreciate your patience and apologize for any inconvenience this may cause.

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Please remember that we have a high call and visitor volume around the first of every month.  Consider calling or visiting later in the day for less wait time and quicker service.

Online Account Manager &
NEW Mobile App

  • Click here to access Online Account Manager
  • Payments accepted by Bill2Pay
  • No convenience fees if using bank account and routing number to pay.
  • If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
    • Transaction Total: Convenience Fee
      • $1 – $2,000: $2.50
      • $2,001 – $10,000: $10.00
      • $10,001 – $25,000: 2.75% of transaction total
  • Mobile App available for download on the Apple and Android markets.  Search for “Fayetteville Public Works Commission” or “FayPWC App.”

Phone Payment-Bill2Pay

  • 1-833-4PAYPWC (1-833-472-9792)
  • No convenience fees if using bank account and routing number to pay.
  • If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
    • Transaction Total: Convenience Fee
      • $1 – $2,000: $2.50
      • $2,001 – $10,000: $10.00
      • $10,001 – $25,000: 2.75% of transaction total

Customer Service

  • Call Center: 8am-8pm, M-F (excluding holidays)
  • Customer Service Center: 8:30am-5:30pm, M-F (excluding holidays)
  • Cash, check, & money order payments accepted in person (ATM onsite – bank convenience fee applies)
  • Night depository for payment dropoff (payments deposited during normal business hours will not be processed until the following scheduled work day)

Western Union

  • Use any location world-wide, seven days a week*
  • Cash-only
  • Customer must provide PWC account number
  • Small fee applied by WU for accepting and processing the payment

*Payments may not post to account on the same day

Automatic Bank Draft

  • Payments drafted automatically each month on bill’s due date
  • Still receive a bill, but it’s marked “do not pay”
  • To learn more, call our bank draft representative at (910) 223-4134
  • Enroll in Bank Draft

Billing Options

eBill

  • Free, secure electronic billing service
  • View and pay your bill quickly and safely using a link in your monthly email
  • Includes a summary of your charges, just like the paper copy
  • Environmentally friendly and convenient
  • FAQ
  • Enroll using our Online Account Manager

Equal Payment Option

  • Pay equal monthly payments
  • Based on previous consumption history
  • To sign up or learn more, call (910) 483-1382

Payment Extensions

  • May be requested at the Customer Payment Center or by calling (910) 483-1382
  • Extensions awarded on a case-by-case basis depending on individual credit history, justification, or need

Late Payment Notification

  • Automated call to customer if payment not received prior to due date
  • Calls made during the evening hours, Monday through Saturday

Change Your Bill Due Date

  • Select the date range your bill will be due to fit your schedule
  • You can change the due date of your bill once per year
  • Contact Customer Service at (910) 483-1382 to enroll in Change Your Due Date