Payment Options

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PWC offers a variety of payment options for our customers, including our Pay-by-Text option and select Food Lions that accept payments through Western Union.

Electronic Options Phone Options In Person Options Other Services
  • eBill
  • Online*
  • Bill2Pay*
  • Customer Service Center
  • Western Union*
  • Automatic Bank Draft
  • Equal Payment Option
  • Payment Extensions
  • Late Payment Notification
* convenience fee may apply

Please remember that we have a high call and visitor volume around the first of every month.  Consider calling or visiting later in the day for less wait time and quicker service.

eBill:

  • Free, secure electronic billing service
  • View and pay your bill quickly and safely using a link in your monthly email
  • Bill delivered to you as a secure PDF email attachment.
  • Includes a summary of your charges, just like the paper copy
  • No login credentials required
  • Environmentally friendly and convenient
  • FAQ
  • Enroll using our Online Account Manager

Online Account Manager*:

  • Click here to access Online Account Manager
  • Payments accepted by Bill2Pay
  • No convenience fees if using bank account and routing number to pay.
  • If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
    Transaction Total Convenience Fee
    $1 – $2,000 $2.50
    $2,001 – $10,000 $10.00
    $10,001 – $25,000 2.75% of transaction total

* If you encounter difficulties making payments via the new Online Account Manager from an Apple* iOS device, you may need to modify your settings to enable or accept cookies.  If you wish to enable or accept cookies, you may follow these steps.

Bill2Pay:

  • 1-833-4PAYPWC (1-833-472-9792)
  • No convenience fees if using bank account and routing number to pay.
  • If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
    Transaction Total Convenience Fee
    $1 – $2,000 $2.50
    $2,001 – $10,000 $10.00
    $10,001 – $25,000 2.75% of transaction total

Customer Service:

  • Telephone – 8am-8pm, M-F (excluding holidays)
  • In Person – 8:30am-5:30pm, M-F (excluding holidays)
  • Cash, check, & money order payments accepted in person (ATM onsite – bank convenience fee applies)
  • Night depository for payment dropoff (payments deposited during normal business hours will not be processed until the following scheduled work day)
  • Please remember that we have a high call and visitor volume around the first of every month.  Consider calling or visiting later in the day or later in the month for less wait time and quicker service.

Western Union Payment Location:

  • Use any location world-wide, seven days a week
  • Cash-only
  • Payments applied to customers’ accounts the same day
  • Customer must provide PWC account number
  • Small fee applied by WU for accepting and processing the payment

Automatic Bank Draft:

  • Payments drafted automatically each month on bill’s due date
  • Still receive a bill, but it’s marked “do not pay”
  • To learn more, call our bank draft representative at (910) 223-4134
  • Enroll in Bank Draft

Equal Payment Option:

  • Pay equal monthly payments
  • Based on previous consumption history
  • To sign up or learn more, call (910) 483-1382

Payment Extensions:

  • May be requested at the Customer Payment Center or by calling (910) 483-1382
  • Extensions awarded on a case-by-case basis depending on individual credit history, justification, or need

Late Payment Notification:

  • Automated call to customer if payment not received prior to due date
  • Calls made during the evening hours, Monday through Saturday
  • Sign up at the Customer Payment Center or calling (910) 483-1382