Payment Options

Espanol

Please remember that we have a high call and visitor volume around the first of every month.  Consider calling or visiting later in the day for less wait time and quicker service.

• Online Account Manager
• Phone Payment: Bill2Pay
• eBill
• Customer Service Center
• Western Union
• Automatic Bank Draft
• Equal Payment Option
• Payment Extensions
• Late Payment Notification
• Change Your Due Date
• Espanol

Online Account Manager:

• Click here to access Online Account Manager
• Payments accepted by Bill2Pay
• No convenience fees if using bank account and routing number to pay.
• If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
  • Transaction Total: Convenience Fee
    • $1 – $2,000: $2.50
    • $2,001 – $10,000: $10.00
    • $10,001 – $25,000: 2.75% of transaction total

Phone Payment-Bill2Pay:

• 1-833-4PAYPWC (1-833-472-9792)
• No convenience fees if using bank account and routing number to pay.
• If using debit/credit card, there is a tiered fee structure based on the total transaction amount (transaction cap will remain $25,000):
  • Transaction Total: Convenience Fee
    • $1 – $2,000: $2.50
    • $2,001 – $10,000: $10.00
    • $10,001 – $25,000: 2.75% of transaction total

eBill:

• Free, secure electronic billing service
• View and pay your bill quickly and safely using a link in your monthly email
• Includes a summary of your charges, just like the paper copy
• Environmentally friendly and convenient
• FAQ
• Enroll using our Online Account Manager

Customer Service:

• Telephone – 8am-8pm, M-F (excluding holidays)
• In Person – 8:30am-5:30pm, M-F (excluding holidays)
• Cash, check, & money order payments accepted in person (ATM onsite – bank convenience fee applies)
• Night depository for payment dropoff (payments deposited during normal business hours will not be processed until the following scheduled work day)

Western Union Payment Location:

• Use any location world-wide, seven days a week
• Cash-only
• Payments applied to customers’ accounts the same day
• Customer must provide PWC account number
• Small fee applied by WU for accepting and processing the payment

Automatic Bank Draft:

• Payments drafted automatically each month on bill’s due date
• Still receive a bill, but it’s marked “do not pay”
• To learn more, call our bank draft representative at (910) 223-4134
• Enroll in Bank Draft

Equal Payment Option:

• Pay equal monthly payments
• Based on previous consumption history
• To sign up or learn more, call (910) 483-1382

Payment Extensions:

• May be requested at the Customer Payment Center or by calling (910) 483-1382
• Extensions awarded on a case-by-case basis depending on individual credit history, justification, or need

Late Payment Notification:

• Automated call to customer if payment not received prior to due date
• Calls made during the evening hours, Monday through Saturday

Change Your Bill Due Date:

• Select the date range your bill will be due to fit your schedule
• You can change the due date of your bill once per year
• Contact Customer Service at (910) 483-1382 to enroll in Change Your Due Date