Understanding Your Bill

For your payment convenience, PWC mails a monthly bill that provides detailed information on utility services. Graphs can help you manage your utility usage.

Sample PWC Bill | Payment Options | Customer Service FAQUtility Assistance Resources

Explanation of Bill Items

    • Kilowatt-Hour (kWh) – A kWh is equal to 1,000 watts of power used for one hour, or the equivalent of ten 100-watt light bulbs used for one hour.
    • Kilowatt (kW) – The maximum rate of energy consumption recorded during any 15-minute interval within the monthly billing period. Primarily used in nonresidential service applications.
    • Days of Service – The number of days of utility usage covered by this bill. Billing periods may vary from month to month and are typically 28-32 days.
    • Basic Facility Charge – An investment per service that helps PWC cover the expenses of maintaining the overall utility system.  These include maintaining over 49,000 power poles; 1,480 miles of power lines; 30 substations; 2,880 miles of water & sewer mains, equipment, meters, and billing.  Nearly all utilities have a Basic Facility Charge for their services, but may not list it separately from the usage charges like PWC.
    • Multiplier – Some customer meters require that the reading be multiplied by a certain factor to arrive at the actual usage.
    • Estimated Readings (E) – If your current reading is followed by an E, this indicates the meter reading was estimated.
    • Wholesale Power Cost Adjustment – Applied when power costs exceed or are less than projected wholesale power costs recovered by PWC adopted electric rates.
    • NC Renewable Energy Rider – Costs associated with meeting NC Renewable Energy Mandates (Senate Bill 3).