Understanding Your Bill

For your payment convenience, PWC mails a monthly bill that provides detailed information on utility services. Graphs can help you manage your utility usage.

Sample PWC Bill | Payment Options | Customer Service FAQ

Explanation of Bill Items

    • Kilowatt-Hour (kWh) – A kWh is equal to 1,000 watts of power used for one hour, or the equivalent of ten 100-watt light bulbs used for one hour. 
    • Kilowatt (kW) – The maximum rate of energy consumption recorded during any 15-minute interval within the monthly billing period. Primarily used in nonresidential service applications. 
    • Days of Service – The number of days of utility usage covered by this bill. Billing periods may vary from month to month and are typically 28-32 days. 
    • Basic Facility Charge – Covers costs involved in providing utility service, including equipment and services (e.g. lines, poles, pipes, meters, billing). 
    • Multiplier – Some customer meters require that the reading be multiplied by a certain factor to arrive at the actual usage. 
    • Estimated Readings (E) – If your current reading is followed by an E, this indicates the meter reading was estimated. 
    • Wholesale Power Cost Adjustment – Applied when power costs exceed or are less than projected wholesale power costs recovered by PWC adopted electric rates. 
    • NC Renewable Energy Rider – Costs associated with meeting NC Renewable Energy Mandates (Senate Bill 3).