Contact Us

• Customer Service Call Center: (910) 483-1382, Mon-Fri, 7am-8pm, excluding holidays
• Customer Payment Center Drive Thru: Mon-Fri, 8:30am-5:30pm, excluding holidays 
• Customer Payment Center Payment Kiosk (far right drive thru lane): 24 Hours every day
• 24-Hour Emergency: (910) 483-1382
• Hearing or Speech Impaired: 711 (TTY or TDD Relay Service)
• Customer Service Email: customer.service@faypwc.com
• Commercial Service Request: commercialgroup@faypwc.com
• Customer Service Fax: (910) 483-5402
• Schedule a Call Back
• Online Account Manager
• Report a Problem Online

• General Inquiries: (910) 483-1382
• Media Relations
• Legal, Claims, & Real Estate Projects
  • Property Damage Claim Form