Managing Your Bill

PWC offers a variety of tools, programs, and resources to help you understand your utility charges, plan for monthly expenses, and stay in control of your account. Whether you’re looking for flexible payment options, assistance programs, or ways to reduce your usage, this page is designed to help you find the support that best fits your needs—so you can focus on what matters most.

Understanding Your Bill

PWC provides a monthly bill that provides detailed information on your utility services. Below is an image of a sample bill.

Explanation of Bill Items

Kilowatt-Hour (kWh): A kWh is equal to 1,000 watts of power used for one hour, or the equivalent of ten 100-watt light bulbs used for one hour.
Kilowatt (kW): The maximum rate of energy consumption recorded during any 15-minute interval within the monthly billing period. Primarily used in nonresidential service applications.
Days of Service: The number of days of utility usage covered by this bill. Billing periods may vary from month to month and are typically 28-32 days.
Basic Facility Charge: An investment per service that helps PWC cover the expenses of maintaining the overall utility system. Learn more about the Basic Facility Charge
Multiplier: Some customer meters require that the reading be multiplied by a certain factor to arrive at the actual usage.
Estimated Readings (E): If your current reading is followed by an E, this indicates the meter reading was estimated.
Power Supply Adjustment: Applied when power costs exceed or are less than projected wholesale power costs recovered by PWC adopted electric rates.
NC Renewable Energy Rider: Costs associated with meeting NC Renewable Energy Mandates (Senate Bill 3).