For our customers’ convenience, PWC has extended its call-in hours for our Customer Service Call Center. Hours of Operations are now Monday-Friday from 7am-8pm, excluding holidays.
General Manager David Trego has issued a directive that provides procedures for administering six-month payment plans for past-due residential utility bills as a result of COVID-19. The directive, issued August 10, 2020, makes temporary changes to PWC’s Service Regulations and associated procedures in order to allow compliance with Governor Cooper’s Executive Orders 124 and 142. […]READ MORE »
On July 29, North Carolina Executive Order 142 that suspended utility disconnections because of COVID-19, will expire. Customers are responsible for all charges for all utilities consumed and once the executive order ends, customers will have up to six months to pay past due balances. PWC will be setting up 6-month payment plans to help […]READ MORE »