Home Energy Audit – Choose Your Option
PWC offers a no-cost, tiered Home Energy Audit program designed to help customers understand how their home uses energy and identify ways to lower their utility bills. All customers wishing to participate in a PWC Home Energy Audit must begin with the DIY Energy Advisor Assessment and may choose additional options based on their needs.
How the Home Energy Audit Program Works
- Step 1: Complete DIY Energy Advisor Assessment.
If customers still have questions, proceed to Step 2.
- Step 2: Fill out the Home Energy Audit Questionnaire to request one of the following:
- Option 1: 30-minute phone consultation (no home visit needed)
- Option 2: 1-hour House Call (account holder must be home)
DIY Energy Advisor Assessment
The first step to participate in PWC’s Home Energy Audit Program is to complete the DIY Energy Advisor Assessment. This step is required before a customer can choose one of the audit options explained below.
The DIY Energy Advisor Assessment offers the following benefits:
- Self-guided: The online assessment is best for customers who want quick insights at their own pace.
- Minimal Time Commitment: It takes approximately 10–15 minutes to complete the online assessment.
- Personalized Snapshot of Energy Use: The online assessment provides personalized energy-saving tips based on the customer’s home and current behaviors.
Option 1: DIY Energy Advisor Audit Hybrid (DIY Assessment + 30-Minute Call)
- Best for customers who want expert guidance without a home visit.
- Customers MUST complete the DIY Energy Advisor Assessment before scheduling.
- Available for scheduling Monday-Friday, 8:00 a.m.-3:00 p.m.
Option 1 includes the following:
- 30-minute scheduled phone consultation with a PWC Conservation Specialist
- Review of your assessment results
- Personalized energy-saving recommendations based on information provided in the DIY Energy Advisor Assessment and Home Energy Audit Questionnaire
Option 2: PWC Energy Advisor House Call (In-Home Energy Assessment)
- Best for customers who want the most in-depth review.
- Customers MUST complete the DIY Energy Advisor Assessment before scheduling a House Call.
- Customers MUST have an active PWC electric account in good standing.
- Available for scheduling Monday-Friday, 8:00 a.m.-3:00 p.m.
Option 2 includes the following:
- 1-hour in-home visit with a PWC Conservation Specialist
- Visual inspection of home in areas of common energy and water use and loss
- Review of electric usage history
- Customized energy-saving recommendations
- Education on PWC’s Time-of-Use (TOU) rate
Frequently Asked Questions
What can I expect from a House Call?
During the 1-hour house call the Conservation Specialist will visually inspect meters, visually inspect HVAC equipment and the hot water heater, check air filters, check for running toilets or faucets, check temperature of air coming from vents, check temperature of water coming from faucets, and inspect attic/crawlspace for obvious issues. Afterwards, you will receive an email with the audit findings and recommendations.
What are the benefits of doing a home energy audit?
- Provides a tailored list of efficiency measures that could possibly lower your utility bills and improve your home’s comfort.
- Reveals hidden problems in the home.
- Provides education about PWC’s Time-of-Use (TOU) rate.
How can I qualify for this Program?
- Applicant must be PWC residential TOU customer with active electric service in good standing.
- Applicant may be homeowner or renter to participate in this Program.
- Applicant must certify that he or she is the Owner of the Premise OR has authorization from the landlord to participate in Home Energy Audit Program.
- Applicant must be account holder of record at premise where audit takes place.
- Applicant must be present during the audit to accompany PWC representative(s) as they complete home walk-through.
Does PWC offer incentives for efficiency improvements?
Yes, you can find a full list of the available incentive programs here: Incentive Programs Help You Save
*PWC reserves the right to cancel or amend Efficiency Programs at any time. Customers completing efficiency measures must agree to a potential random audit by PWC to verify Program compliance.
What if I have additional questions about the Program?
If you are unsure of eligibility requirements or terms and conditions, please contact a Customer Programs Representative at customer.programs@faypwc.com.
