Annexation Construction FAQ
Q: How can I find out where they will be working and what they will be doing?
A: PWC’s website will have updates on your project area including the schedule of work by streets in your area. See Project Updates under City Annexation at www.FayPWC.com.
Q: What time of day do crews work?
A: Regular work hours are 7 a.m. – 5 p.m. Monday through Friday, unless the contractor requests and is granted an exception by PWC.
Q: What can I do about construction equipment on my property?
A: Construction equipment may be placed in the public right-of-way or easement area in front of your property. Unless the contractor has made prior arrangements with you, no equipment or construction materials should be placed outside the road right-of-way or easement area. Residents can ask the contractor to have equipment moved. However, if equipment is left on your property, please do not remove it (you could become liable for loss or damage). Document the situation and contact PWC at (910) 223-4730 during normal business hours. We will work closely with the contractor to resolve the situation in a timely manner.
Q: If I notice work vehicles speeding in my neighborhood, who can I contact?
A: Call PWC at (910) 223-4730 or (910) 483-1382 and provide the location and description of the vehicle, the driver and vehicle number if applicable.
Q: What should I do if the contractor does not reset my mailbox or fence – or replace them if damaged?
A: Call PWC at (910) 223-4730 during normal business hours. If damage has occurred, be sure to document it.
Q: Who is responsible if my property is damaged outside the easement limits agreed to with PWC?
A: The general contractor is responsible for controlling the work done (by contractor and sub-contractor crews) and is liable for repairing any damage done, whether by accident or otherwise. Document the damage and call PWC at (910) 223-4730 during normal business hours.
Q: If my car is damaged while I’m trying to travel through a street under construction, what can I do?
A: Please remember that driving slowly through construction areas will greatly reduce the risk of damage to your vehicle. Contractors are required to have insurance for such occurrences; however, this generally requires verification of neglect on the part of the contractor. If damage occurs, document the damage and contact PWC at (910) 223-4730 during normal business hours.
Q: If rain washes out an area where utilities have been installed and a pothole occurs, who do I call?
A: If this occurs in an area where utility installation has taken place, contact PWC at (910) 223-4730 or (910) 483-1382 and it will be repaired. Please remember that potholes on other city streets should be reported to the City of Fayetteville at (910) 433-1FAY.
Q: When the construction crews are no longer on my street, have they finished?
A: No, there are multiple phases to the construction: installation, street repair and restoration. You can follow the project schedule and status of your street on the PWC website – see Project Updates at www.FayPWC.com.
Q: How will I know when I can connect?
A: PWC will contact you by mail when services are available for connection.
Q: Will my other utilities change to PWC after sewer is installed?
A: No, the service provider you currently have for other utilities will remain the same after sanitary sewer has been installed.
