From Effective Outreach to Better Service: How Incorporating Community Feedback Builds Trust

As community-based providers, public power utilities prioritize local connection. A commitment to local service extends beyond delivering reliable electricity across their service areas to ensuring their communication and customer outreach are responsive to customer needs. From ensuring a visible presence in communities to having a listening mindset and focusing on education, public power utilities are strengthening their connections to the community and gaining public trust. Click here to read more.