SMART Electric Water Heater Program
Water heating is one of the larger energy uses in many homes and businesses. A SMART electric water heater gives customers more control over when their water heater operates, especially during PWC’s Time-of-Use (TOU) peak hours when electricity costs more.
A qualifying SMART electric water heater can help customers schedule or manage hot water heating around Tine-of-Use peak hours, monitor usage through connected features, and improve awareness of household or business energy consumption.
To help customers manage electric use during peak periods, PWC offers a $150 bill credit for an approved electric, Wi-Fi connected SMART water heater. Eligible units must meet program requirements and applications must be submitted within six (6) months of purchase and installation.
- Terms and Conditions
- SMART Electric Water Heater Incentive Application options:
- Click here to contact us
* PWC reserves the right to amend or discontinue this program at any time without prior notice
SMART Electric Water Heater Program Frequently Asked Questions
Why is PWC offering the Smart Electric Water Heater Program?
PWC offers the SMART Electric Water Heater Program to help eligible customers better manage electric use under the Time-of-Use rate. Because TOU rates are higher during peak periods, a Wi-Fi connected electric water heater can help customers schedule water heating outside of peak hours when practical.
What are the peak Time-of-Use (TOU) hours?
PWC’s TOU rate provides lower-cost off-peak hours and higher-cost peak hours. Customers may be able to use the scheduling features of a SMART electric water heater to reduce or avoid water heating during peak hours, while still maintaining hot water availability based on their household or business needs. Click here to learn more about TOU hours.
What are the benefits of a SMART electric water heater?
- Control Over Your Heating System: A SMART electric water heater provides connected features that may allow customers to monitor usage, adjust settings, and schedule water heating through an app or online controls. These features can make it easier to avoid unnecessary operation during peak TOU hours.
- There’s Safety in Smart Technology: Connected water heaters may include alerts or notifications that help customers identify potential operating issues, unusual usage, or other device-related concerns. Customers should always contact the manufacturer or device support for technical support, warranty questions, or operational issues.
- Give Your Smart Heater the Chance to Think: Some SMART water heaters can learn usage patterns or allow customers to create schedules based on when hot water is needed most. This can support comfort while helping reduce energy use during higher-cost times of day.
- Environmentally Friendly: By improving control over when water heating occurs, SMART electric water heaters can help customers make more efficient use of electricity and support efforts to reduce demand during peak periods.
- Take Charge of Your Heating Bill: The program provides a $150 bill credit for an approved qualifying unit. While savings can vary based on household or business usage, connected scheduling and monitoring features can help customers better understand and manage electric water heating costs.
How do I know if I’m eligible to enroll?
- Applicant must be an active PWC residential TOU or non-residential small power TOU electric customer in good standing.
- Applicant must be the homeowner and account holder of record where the SMART electric water heater is installed. Renters do not qualify for the SMART electric water heater bill credit.
- Applicant must apply for bill credit within six (6) months of purchase and installation.
- The SMART water heater must be electric and Wi-Fi connected. A qualifying tank water heater must be 40 gallons or more; a qualifying tankless electric water heater may also be eligible.
- Applicant is eligible for one (1) qualifying SMART electric water heater unit bill credit per service address.
- Bill credit amount is $150 for an approved qualifying SMART electric water heater.
- Submit original or copy of the paid and dated receipt or invoice within six (6) months of purchase and installation.
- Applicant must submit all paperwork required of this Program (email: customer.programs@faypwc.com)
- Applicant must agree to Terms and Conditions of this Program.
What documentation do I need to submit?
Submit the completed program application along with the original or a copy of the paid and dated receipt or invoice within six (6) months of purchase and installation. Documentation should clearly show the qualifying SMART electric water heater purchased and installed.
Will qualifying for the program guarantee that I receive a bill credit?
No. Qualifying products do not guarantee approval. Bill credits are subject to program requirements, review of the application and supporting documentation, and availability of funds.
When will I receive my bill credit?
Bill credits will be applied within ninety (90) days of receipt of application. Only bill credits will be issued. There are no cash or check refunds.
What if I have additional questions about the Program?
If you are unsure of eligibility requirements or terms and conditions, please email PWC at customer.programs@faypwc.com.
