Community Solar

PWC’s Community Solar Program is a large-scale, ground-mount solar array offering PWC electric customers locally generated solar energy. Customers can enroll in the program, pay a monthly subscription fee, and in exchange, receive a bill credit for the value of the solar less the cost to operate.

Community solar is solar energy that is generated from a central location and shared by multiple subscribers. That means you don’t need your own rooftop panels to get the benefits of solar. PWC’s Community Solar Program gives PWC electric customers the option to subscribe to a community solar project and receive bill credits on their utility bill.

PWC believes in community solar because it allows for equal access to the economic and environmental benefits of solar energy generation, regardless of the physical attributes or ownership of an individual’s home or business. Check out how PWC Community solar works!

Click here to learn more about our Butler-Warner Generation Plant.

Benefits of PWC’s Community Solar Program

It’s customer centric: Provides access to solar for customers that cannot or may not want to install rooftop solar. Community Solar is available to all active PWC metered retail electric customers. Whether you are a business, non-profit group, household (rented or owned), living in a single-family home, apartment, townhome, or condo – you qualify to subscribe. Community solar helps PWC offer a valuable service to customers who are seeking renewable power but lack the financial means to buy or lease rooftop solar panels, have rooftops on which they cannot install solar panels, or may be renters.

It’s affordable:  You have the choice to subscribe to up to five (5) panels. This option allows you to decide how community solar best fits into your budget.

It’s accessible: Community solar is a great option for renters and other customers who want to use clean energy but may not have an ideal roof or the ability to invest in a rooftop system. If you’re a PWC electric customer, you can participate in community solar.

It’s local: By subscribing, you are investing in projects right here in Fayetteville. It’s important to PWC to have affordable and accessible solar access for all community members.

Getting Started with Community Solar

• To enroll, login to your Online Account Manager and select “Community Solar Enrollment” in the Customer Enrollments section.
• Once you complete the enrollment application, a PWC Customer Programs Specialist will call you to follow-up.
• For additional information, contact a Customer Programs Specialist at (910) 223-4950 or email CustomerProgramsCSR@FayPWC.com.

How much does it cost to subscribe to Community Solar?

The $1.53 monthly subscription fee is a fixed value over the 25-year life of the solar array. Residential and most non-residential customers may subscribe to a maximum of five (5) solar panels.

Panels	Enrollment Fee	Monthly Subscription	Monthly Bill Credit	Avg. Annual Generation
1	$20	$1.53	$1.59	463 kWh
2	$30	$3.06	$3.18	926 kWh
3	$40	$4.59	$4.77	1,389 kWh
4	$50	$6.12	$6.36	1,851 kWh
5	$60	$7.65	$7.95	2,314 kWh

Can I cancel my Community Solar subscription?

A customer may discontinue their subscription at any time. If you decide to return to the program, you will be placed at the bottom of the queue if a waitlist is necessary.

If I move, can I continue to subscribe to PWC’s Community Solar Program?

If you move within the PWC electric service territory, you can transfer your participation to your new location. You can also assign your subscription to the new resident if you provide prior written notice to PWC of the date of transfer. Otherwise, the subscription is terminated, and the panels are then available for other PWC electric customers.

What if I have additional questions about Community Solar?

If you are unsure of eligibility requirements, terms, and conditions, or just have additional questions about Community Solar, please contact a Customer Programs Specialist at (910) 223-4950 or email CustomerProgramsCSR@FayPWC.com.

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Community Solar Enrollment Terms and Conditions

Program Requirements:

• Applicant must be an active metered PWC electric Customer.
• Approved Customer may subscribe to a maximum of five panels.
• A monthly Subscription Fee per panel will be charged.
• A monthly Bill Credit per panel will be issued.
• Upon approval, a non-refundable Enrollment Fee per panel will be charged.
• Subscribers may cancel enrollment at any time.
• Associated Renewable Energy Certificates (ref. N.C. Gen. Stat. § 62-133.8) and all other
• environmental attributes (including but not limited to “green tags”) will be retained and retired by PWC, at its discretion.

Subscription:

• Panels will be issued on a first-come, first-served basis. Once all panels have been reserved, new applicants will be placed on a waitlist for future inclusion.
• If a Customer discontinues electric service but is moving to a residence within the PWC electric service territory, the subscription can be transferred to the new premise at no charge. An enrolled Customer can assign the enrollment to a new owner of the premise for which the enrollment was initially established by giving written notice to PWC of the proposed date of the transfer. Otherwise the subscription is terminated, and the panel(s) are then available for other PWC electric Customers.
• The Customer Enrollment Fee, monthly Bill Credit, and Subscription Fee shall be subject to all other applicable billing, payment and service regulations as outlined in PWC’s Service Regulations and Charges.
• The Enrollment Fee, Subscription Fee, and Bill Credit shall be applied in accordance with the current Commission approved Community Solar Rider.
• Subscription means the contractual arrangement by which the Customer licenses the right to use one or more solar panels under the Community Solar Rider solely for the purposes of determining the Enrollment Fee and Subscription Fee owed to PWC by the Customer and the monthly Bill Credit owed by PWC to the Customer. Subscription implies no right of ownership. All rights to the Program cease to exist upon termination of subscription.

Subscription Fee:

• The Subscription Fee shall be applied as a bill charge on the Customer’s monthly statement for each subscribed panel.
• The Subscription Fee shall remain constant for the life of the Program.

Bill Credit:

• The Bill Credit shall be applied as a credit on the Customer’s monthly statement for each subscribed panel.
• The Bill Credit shall be adjusted every year, beginning December 2020.

Enrollment Fee:

• The Enrollment Fee is a sign-up charge per panel.
• If a Customer chooses to cancel a subscription, the Enrollment Fee is not refunded.

Term:

• The PWC Community Solar Program is a 25-year Program. Customers may cancel enrollment at any time with no penalty. Enrollment Fee is non-refundable. PWC reserves the right to discontinue Program or modify Terms and Conditions at their discretion.

Installation and Maintenance:

• PWC shall be responsible for the installation and maintenance of the PWC Community Solar site for the duration of the Program.

Customer Dashboard:

• A web-based Customer dashboard shall be housed on the PWC website to display the energy produced by the PWC Community Solar site (hourly, daily, weekly, monthly, yearly), weather conditions, and environmental statistics.

Program Communication:

• By providing a cellular phone number and an email address, Customer agrees to receive text messages, voice messages and/or emails regarding the PWC Community Solar Program.

Indemnification:

• The Customer shall indemnify, defend and hold harmless PWC, their affiliates, and their contractors, officers, directors, employees, agents, successors, assigns, and representatives (collectively, the “Indemnified Parties”) from and against any and all claims, damages, losses, and expenses (including reasonable attorneys’ fees and costs incurred to enforce this indemnity) arising out of the Customer’s participation in this Agreement, except to the extent caused by the negligence or willful misconduct of any of the Indemnified Parties.

Warranty Disclaimer / Liability:

• Except as expressly stated herein, PWC makes no other representations, warranties, or guarantees (including third-party warranties). In no event shall PWC be liable to the Customer for any special, indirect, incidental, penal, punitive, or consequential damages of any nature in connection with the use of the Customer Portal or participation in this Program. To the fullest extent allowed by law and as part of the consideration for participation in this Agreement, the Customer waives and releases PWC, its affiliates and their contractors, officers, directors, employees, agents, successors, assigns, and representatives from all obligations and for any and all liability or claims arising in connection with this Program, the Customer Portal, or any work or service provided by PWC.
• Please expect a follow-up email to confirm approval status.
• If you would like to cancel enrollment, please contact Customer Programs @ 910-223-4950.
• I have read, understand and agree to the Program Terms and Conditions, disclaimers, limitations of liability and release as it pertains to this Program. I declare under penalty of the laws of the State of North Carolina that all the information provided herein is true to the best of my knowledge. I hereby certify that I am an authorized Customer at the address listed above.

Additional Information

• Community Solar Rider