Community Watch Resources
Welcome, Community Watch Leaders & Members!
PWC is proud to support Community Watch groups. Below you’ll find helpful resources, tips, and programs to keep your neighborhood safe, comfortable, and informed—all year long.
Don’t see something that you need? Click here to leave us feedback and we can work to add the appropriate resources.
Street and Area Lighting
- Area Lighting: For private areas (backyards, playgrounds, etc.), customers can request installation for a monthly fee.
- To request an Area Light: Call PWC Customer Service at (910) 483-1382 for evaluation and fee details.
- Street Lighting: Primarily for public streets, but also available for private streets at an additional cost.
- To request Street Lights: Call PWC Customer Service at (910) 483-1382 (process starts with the City of Fayetteville).
- Click here to request maintenance of street lights and area lights, or to report an outage
- LED Streetlight Conversion: Since 2020, PWC has installed over 36,000 energy-efficient LED streetlights.
- Click here for more information about your electric service
Your Electric Bill and Seasonal Changes – Energy and Comfort Tips for Every Season
Click here for winter conservation tips
- Manage Heating Costs: Lower your thermostat by 10–15°F when asleep or away to save up to 10% annually. Use programmable thermostats for convenience.
- Seal Air Leaks: Caulk gaps around doors, windows, and utility cut-throughs. Weatherstrip where needed.
- HVAC Maintenance: Change air filters monthly; schedule professional service twice a year.
- Smart Use of Sunlight: Open blinds during the day to let sunlight warm rooms.
- Dress Warm Indoors: Every degree lower between 60–70°F saves about 5% on heating bills.
- Safety Reminder: Never use stoves for heating—this is dangerous and costly.
Click here for hot weather conservation tips
- Set Thermostat Wisely: Keep your thermostat at 78°F or higher when home; raise it when away.
- Use Ceiling Fans: Fans help you feel cooler and allow you to set the thermostat higher.
- Block the Sun: Close blinds or curtains during the hottest part of the day to keep rooms cooler.
- Limit Heat-Producing Activities: Run ovens, dishwashers, and dryers in the early morning or evening.
- Seal & Insulate: Keep cool air in by sealing leaks and ensuring good insulation.
- Stay Hydrated & Safe: Drink plenty of water and check on neighbors during extreme heat.
- Click here for more conservation tips
Protect Our Pipes, Protect Our Homes
Why it matters: Sewer systems connect every home, apartment, and business in Fayetteville. What goes down one drain can impact an entire neighborhood. Grease clogs pipes, causes backups, and leads to costly repairs—sometimes right in your community.
Cease the Grease Tips
- Never pour grease down the drain. Hot grease cools and hardens, blocking pipes.
- Wipe before you wash. Scrape food scraps and wipe greasy pans with a paper towel before rinsing.
- Use a Fat Trapper. These handy containers store cooled grease safely until disposal.
Click here to learn more and request a free Fat Trapper kit.
Why Community Watch Groups Care
- Backups affect everyone. A single clog can overflow into streets, yards, and homes.
- Health and safety risk. Sewer spills can contaminate water and create hazards for kids and pets.
- Neighborhood pride. Keeping pipes clear protects property values and prevents costly city repairs.
Share this info at your next Community Watch meeting. Encourage neighbors to sign up for Cease the Grease and use Fat Trappers. Together, we keep Fayetteville flowing!
Click here to read more about PWC’s Cease the Grease Program.
Requesting PWC Community Support
- New Guidelines: Please review our updated Community Event Support Guidelines before submitting a request.
- Click here to read guidelines and submit a request
Weather and Your Bill
- Cold Weather: Increases energy use as your HVAC works harder.
- Hot Weather: Air conditioning can be a major energy user—follow the tips above to help manage your bill.
Customer Incentive Programs and Rebates
- Smart Technology: Rebates for thermostats, water heater timers, HVAC upgrades, insulation, and more.
- Appliance Incentives: Clothes washer/dryer, dishwasher, LED bulbs, and seasonal holiday lighting credits.
- Irrigation: Rain sensor credit (seasonal).
- Renters Welcome: Many programs are renter-friendly—ask your landlord about PWC incentives!
- Click here to learn more about incentive programs
- Click here to learn more about a NEW Energy Rebates for Income Eligible Households
Stay Informed and Connected to PWC
- Electric Outage Map: provides near real-time details about outages in your area.
- Click here to visit the Electric Outage Map – remember to bookmark the page!
- Report an Outage: use the Electric Outage Map or call Customer Service 24 hours a day, 7 days a week at (910) 483-1382.
Get Involved: Strengthen Your Community
- Your voice and participation matter!
- Share these resources with your neighbors and Community Watch group.
- Organize neighborhood meetings or events using PWC’s support and resources.
- Encourage others to sign up for PWC updates and incentive programs.
- Reach out to PWC’s Community Relations team to request presentations, materials, or support for your group. Click here to request our support
Together, we can make Fayetteville’s neighborhoods safer, stronger, and more connected.
