Reminder About Upcoming Rate & Fee Changes
As a public power organization and local municipal utility, PWC is not-for-profit and operates solely for the benefit of our customers, not shareholders. We are committed to keeping customer rates as low as possible. Utility rates fund PWC operations that provide safe, reliable, and affordable utility services to our customers. Inflation, supply chain, and increased building and material costs are impacting utility operations.
Like all utility providers in our area, we are experiencing rising costs. To keep services reliable, and systems maintained and improved or upgraded, PWC must adjust your rates and fees, with revised Service Regulations and Charges. Here are the changes customers will see, starting May 1, 2025.
Water and Wastewater Customers
PWC will not increase residential water and wastewater usage rates for 2025 and 2026, but will raise the Basic Facility Charges starting May 1, 2025, and again on May 1, 2026. This charge, directly supporting maintenance and facility upgrades such as PFAS removal at water treatment facilities, will increase by $1.25 per month for residential water customers and by $2.00 per month for wastewater customers within Fayetteville city limits each year.
Electric Customers
In 2020, PWC was able to reduce electric rates by 4.7%, however rising costs now require us to adjust rates in order to meet expenses. In 2024, electric rates were scheduled to increase over a two-year period. The first increase in May 2024 meant that a residential customer using 1,000 kwh a month would see a $2.39 increase in their monthly bill and a $2.38 increase in May of 2025.
Offsetting the rate increases was the ending of the $6.35 per 1,000 kwh Power Supply Adjustment in August 2024 and the ending of the monthly $2.00 Coal Ash Charge in May 2025. When combining the rate increases with the ending of the temporary rate adjustments and the Coal Ash Charge, a residential customer in Fayetteville using 1,000 kwh a month will see a reduction in their bill when compared to April 2024.
