Report Emergency

24 Hour Emergency Hotline: 1-877-OUR-PWC1 or 1-877-687-7921
This number is for emergencies only.  For account-related questions, call (910) 483-1382.

Report Outage

To report an outage, call (910) 483-1382 or 1-877-OUR-PWC1 (1-877-687-7921) | Click to REPORT ISSUE

Customer Service

  • Phone Number: 910.483.1382 | 24-Hr. Emergency – 1.877.OUR.PWC1
  • Email Address: customer.service@faypwc.com
  • Call Center Hours: Mon-Fri, 8AM – 8PM (excluding holidays)
  • Customer Center Hours: Mon-Fri, 8:30AM – 5:30PM (excluding holidays)
For account information and service requests

Stay Connected During Emergencies

Reporting Other Issues