Report Emergency

24 Hour Emergency Hotline: 1-877-OUR-PWC1 or 1-877-687-7921
This number is for emergencies only.  For account-related questions, call (910) 483-1382.

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Report Outage

To report an outage, call (910) 483-1382 or 1-877-OUR-PWC1 (1-877-687-7921) | Click to REPORT ISSUE

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Customer Service

• Phone Number: 910.483.1382 | 24-Hr. Emergency – 1.877.OUR.PWC1
• Email Address: customer.service@faypwc.com
• Call Center Hours: Mon-Fri, 8AM – 8PM (excluding holidays)
• Customer Center Hours: Mon-Fri, 8:30AM – 5:30PM (excluding holidays)

For account information and service requests

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Stay Connected During Emergencies

• Facebook
• Twitter
• PWC’s Storm Central

Reporting Other Issues

• Tree Trimming
• Street/Area Light Repair
• Utility Theft
• Damaged Facility/Equipment (power lines, poles, etc.)