Residential Programs Terms and Conditions

2026 Residential Efficiency Program Rules

Qualifying purchase(s) must be new product(s). Resale product(s), new parts installed in existing product(s), or product(s) that are leased, rebuilt, rented, received from insurance claims, received warranty, or won as a prize do not qualify.
New construction appliance(s) do not qualify for bill credit. Installed appliance(s) must be replacing inefficient equipment. New construction includes solar installation.
Applications for qualifying product(s) must be submitted within six (6) months of purchase and installation.
Applicant must have the required Fayetteville Public Works Commission (FayPWC) service associated with the specific Program.
Qualifying products do not guarantee approval of bill credit. Bill credits are offered on a first-come, first-served basis and are subject to availability of funds.
Applicant’s FayPWC account must be current, with active service, and non-delinquent (i.e. no past due balances) at the time the application is processed, or application will be denied. Should the past due balance be rectified within thirty (30) days of date on denial notification, please email customer.programs@faypwc.com to have your application reviewed again.
PWC bill credits may not exceed the total purchase price of the appliance(s) or equipment. The only costs eligible for bill credit(s) is the percentage of retail cost of the appliance less delivery, installation, or other charges. PWC will only bill credit one (1) incentive for each qualifying appliance installed.
PWC does not bill credit taxes, shipping fees or/and redeemed reward dollars or reward points.
Paid invoices/receipts must clearly identify the equipment and include date of purchase, purchase price, make/model, and quantity purchased. Program application(s) must be complete and include a copy of the purchase receipt(s).
Applicant must submit all paperwork required of each Program to be eligible for any programs bill credit(s).
FayPWC is not responsible for lost, damaged, late, illegible, misdirected or postage-due applications.
Credit(s) is issued as a bill credit(s) to the FayPWC service account and may take up to ninety (90) days to process.
FayPWC reserves the right to verify sales receipts and/or installations of product(s) before issuing bill credit(s).
Agree to a possible post-installation audit by a PWC Conservationist.
All terms, conditions, and rules of the Residential Programs are subject to change.
Applicant can submit their respective Program application(s) the following ways:
- Online Application via Clickable Links on the Programs’ Pages OR
- Email Application to: Customer.programs@faypwc.com OR
- Mail Application to: FAYPWC—Marketing/Development E.E. Programs, P.O. Box 1089, Fayetteville, NC 28302

Additional Rules for Individual Residential Efficiency Programs

Dishwasher

Renters DO NOT qualify for the dishwasher bill credit.
Applicant must have active electric service to qualify.
Qualified applicant is eligible for one (1) bill credit per service address.
The dishwasher must be ENERGY STAR certified.
Submit original or copy of the paid and dated receipt or invoice within six (6) months of purchase and installation.
Bill credit amount is $30 for approved dishwasher.

Clothes Washer

Homeowners and renters qualify for the clothes washer bill credit.
Applicant must have active electric account to qualify.
Qualified applicant is eligible for one (1) bill credit per service address.
The clothes washer must be ENERGY STAR certified.
Submit original or copy of the paid and dated receipt or invoice within six (6) months of purchase and installation date.
Bill credit amount is $30 for approved electric clothes washer.

Electric Clothes Dryer

Homeowners and renters qualify for the electric clothes dryer bill credit.
A gas clothes dryer does not qualify for bill credit.
Applicant must have active electric account to qualify.
Qualified applicant is eligible for one (1) bill credit per service address.
The electric clothes dryer must be ENERGY STAR certified.
Submit original or copy of the paid and dated receipt or invoice within six (6) months of purchase and installation date.
Bill credit amount is $30 for approved electric clothes dryer.

LED Light Bulb Program

Homeowners and renters qualify for the LED light bulb bill credit.
Applicant must have active electric account to qualify.
Applicant must purchase a minimum of 8 LED bulbs of any variety.
Submit original or copy of the paid and dated receipt or invoice within six (6) months of purchase and installation date.
Include portion of box or picture showing product description to include lumens and wattage.
Low wattage landscape, indoor/outdoor solar, motion, and commercial LED bulbs do not qualify.
Applicant may purchase LED bulbs on different dates but to earn the bill credit incentive, documentation for a minimum of eight (8) bulbs and the application must be submitted at the same time.
Qualified applicant is eligible for 50% of total purchase price of LED bulbs (excluding tax and other charges) up to $100.
Bill credit amount is capped at $100 for approved LED bulbs.
- Example 1: Purchase 8 or more LED light bulbs. Your bill credit will be 50% of the retail price up to $100.
- Example 2: Purchase 1-7 LED light bulbs. You will not receive a bill credit as the minimum purchase is 8 or more.
- Example 3: Purchase LED outdoor low wattage landscape, solar landscape lighting, and/or commercial LED bulbs. You will not receive a bill credit as these LED lights do not qualify for the bill credit incentive.

Buy Your Own Thermostat (BYOT)

Applicant must be PWC residential TOU or non-residential small power TOU electric customer in good standing.
Applicant must be account holder of record where thermostat is installed.
Applicant may be a renter with homeowner approval.
Applicant must apply for bill credit within six (6) months of purchase and installation date.
Applicant is eligible for up to two (2) qualifying thermostat bill credits per service address.
PWC does not bill credit taxes, shipping fees or/and redeemed reward dollars or reward points.
Applicant must submit all paperwork required of this Program (email: customer.programs@faypwc.com)
Applicant must agree to Terms and Conditions of this Program.

HVAC Replacement

Applicant must be PWC residential Customer with active electric service in good standing.
Applicant must be homeowner and account holder of record where HVAC unit(s) is installed.
Applicant must apply for bill credit within six (6) months of purchase and installation.
Work must be completed by a licensed HVAC contractor.
HVAC unit(s) must meet ENERGY STAR® standard and have a minimum rating of 16+ SEER or 15.2+ SEER2 for central AC or heat pump
If heat pump, must also have minimum rating of 8.8 for HSPF or 7.5 HSPF2
If mini-split: must meet ENERGY STAR® standard and have a minimum rating of 18+ SEER/SEER2 AND 9+ for HSPF/HSPF2
Applicant must include a copy of the AHRI Certificate of Product rating with the application.
Applicant is eligible for up to two (2) qualifying HVAC unit bill credits per service address.
Applicant must submit original or copy of the paid and dated receipt or invoice within six (6) months of purchase and installation.
Applicant must submit all paperwork required of this Program (email: customer.programs@faypwc.com)
Applicant must agree to Terms and Conditions of this Program.

The following bill credits are available:

System Type	Minimum Ratings				Bill Credit
System Type	SEER	SEER2	HSPF	HSPF2	Bill Credit
Central Air Conditioner (only SEER and SEER2 apply) OR Heat Pump	16	15.2	8.8	7.5	$250
	17	16	8.8	7.5	$350
	18+	17+	8.8	7.5	$400
Multi-Split Heat Pump (min of 1000 sq ft of living space)* ducted or multi-head for whole home conditioning	18+	18+	9	9	$400

Ductwork Replacement

Renters DO NOT qualify for ductwork replacement bill credit.
Applicant must have active electric account to qualify.
Qualified applicant is eligible for one (1) bill credit per service address.
Replace existing ductwork that is at least fifteen (15) years old. This bill credit is for retrofit applications only and does NOT apply to new construction.
Work must be completed by a licensed contractor.
Submit original or copy of the paid and dated receipt or invoice within six (6) months of purchase and installation date.
Qualified applicant is eligible for one (1) bill credit per service address.
Bill credit amount is $200 for approved ductwork replacement.

Insulation Upgrade

Renters DO NOT qualify for insulation upgrade bill credit.
Applicant must have active electric account to qualify.
Qualified attic insulation must be upgraded from R-19 or less to R-38 or greater.
Qualified crawl space insulation must be upgraded from R-13 less to R-19 or greater.
Work must be completed by a licensed contractor.
Submit original or copy of the paid and dated receipt or invoice within six (6) months of purchase and installation.
Qualified applicant is eligible for two (2) bill credits per service address.
Bill credit amount is $125 for approved attic installation and $125 for approved crawl space insulation. Qualified applicant is eligible to receive a total bill credit of $250 for both installations.

Aquanta (Water Heater Control) Device

Applicant must be PWC residential TOU or non-residential small power TOU electric customer in good standing to qualify for the Aquanta device.
Applicant may be renter with homeowner approval.
Applicant must be account holder of record where device is installed.
Applicant must have a single-phase electric water heater, with a storage tank of not less than 30 gallons, that is in good mechanical condition.
Applicant must have Wi-Fi service.
Applicant must download the Aquanta mobile app and maintain device connectivity.
Applicant is responsible for installation of Aquanta device and must install the Aquanta unit within 30 days of receipt.
Applicant must schedule the device to cycle off during PWC’s Peak TOU hours.
Applicant agrees to allow PWC to use data related to energy usage to measure the impact on consumption during TOU hours.
Applicant must submit all paperwork required of this Program.

Customer Ownership of the Premises

The Customer certifies that he or she is the Owner of the Premise or has authorization from the landlord to participate in these programs.

Technical Support/Warranty

The Customer shall contact the device’s technical support for response to any operational or technical concern or issue.

Program Communication

By providing a cellular phone number and an email address, Customer agrees to receive text messages, voice messages, and/or emails related to PWC customer incentive programs.

Disclaimer

PWC reserves the right to reject any application that does not meet all the requirements of PWC incentive programs. PWC makes no representations or warranties as to the condition, quality, effectiveness, operability, or cost of materials, equipment, appliances, related to PWC incentive programs. To the extent not prohibited by law, disclaims all express and implied conditions, representations and warranties related thereto, including without limitation, an implied warranty of merchantability or fitness for a particular purpose.

Limitation of Liability/Release

Applicant understands and agrees that, to the extent not prohibited by law, in no event shall PWC, its officials, officers, employees or agents be liable for any claimed or actual damage or losses of any kind, however caused and regardless of the theory of liability, related in any way to this Program, even if PWC has been advised of the possibility of such damages or losses. To the extent not prohibited by law, applicant assumes all risks associated with this Program, including without limitation, all risks associated with purchase, installation and maintenance of the qualified ENERGY STAR appliances or WATERSENSE high efficiency toilet(s) subject to this Program, applicant releases PWC, its officials, officers, employees and agents from any and all claims for damage or death or injury to any persons or property arising in any way from this Program.

Indemnification

The Customer shall indemnify, defend and hold harmless PWC, their affiliates, and their contractors, officers, directors, employees, agents, successors, assigns, and representatives (collectively, the “Indemnified Parties”) from and against any and all claims, damages, losses, and expenses (including reasonable attorneys’ fees and costs incurred to enforce this indemnity) arising out of the Customer’s participation in this Agreement, except to the extent caused by the negligence or willful misconduct of any of the indemnified Parties.