Why Your Home May Be Using More Energy

Energy use can be higher than expected in many homes. This is often due to factors that can raise monthly bills even when your habits don’t change. For example:

Heating and cooling systems that work harder to keep up.
Insulation or sealing that allows air to escape.
Older appliances that use more electricity.
Seasonal weather changes that increase usage.

PWC can provide resources to help reduce your monthly bills. Learn about programs, simple upgrades, and practical steps you can take to lower energy use, improve comfort, and find the right options for your home.

Helping You Reduce Energy Costs in Your Home

PWC offers programs and resources to help you take control of your energy use.

Home Upgrade Incentives: You may qualify for rebates on energy-efficient improvements like HVAC systems, insulation, ductwork, appliances, smart thermostats, and more to help reduce long-term energy costs.
Income-Based Energy Rebates: State programs like Energy Saver NC may provide significant financial support for eligible households, with rebates for home upgrades and appliances that improve comfort and efficiency. Want to talk with them? Send an email to EnergySaverNC@Aptim.com or give them a call at 866-998-8555.
Energy Assessments & Tools: Services like home energy audits and online energy calculators can help you understand how your home uses energy and identify practical ways to lower usage.

Check out the programs you’re interested in and read through their terms and conditions to find out if you’re eligible.

What To Expect and How to Start

Getting support does not mean committing to major upgrades or complicated applications right away.· You can explore options before making any decisions.

Someone can walk you through what applies to you.
You will not be pushed into upgrades or commitments.
Help is available even if you are unsure where to start.

Start With These Steps:

Step 1: Learn what may apply to your home. Review available programs and get a general understanding of what support is available.
Step 2: Reach out to PWC. Call or email to ask questions, confirm eligibility, and get help understanding the process.
Step 3: Review your options. Decide what feels right for your home, your comfort, and your budget.
Step 4: Take action when ready. Apply for programs, request materials, or make small changes at your pace.

This step-by-step approach is meant to reduce confusion and make the process feel manageable.

Support For You

You don’t have to rely on just online tools. PWC offers support through the following options:

Phone support to speak directly with someone.
Email support for follow-up questions.
Printable PDF application forms are available. This page includes links to each incentive program where you can access the applications.
Printed application forms that can be mailed to you.

Small Changes to Lower Your Bills

Even without making major changes, some actions may help reduce costs, such as the following:

Adjust thermostat settings during the day and night.
Limit energy use during peak times.
Identify areas where heating or cooling may be escaping.
Be mindful of appliances that run frequently. PWC can help you focus on the changes that make the most sense for your home. Visit this website to find out more ways to conserve energy.

Next Steps

This support is designed to help you with the following:

Keep your home comfortable.
Better manage monthly expenses.
Avoid feeling overwhelmed by options or processes.
You don’t have to figure everything out at once. Whether you’re still exploring options or ready to take action, PWC is here to guide you.
Whether you’re just exploring or ready to move forward, PWC is here to help. Contact PWC | Explore Incentive Programs
Questions are always welcome. The PWC Team can walk you through your options and help you understand what comes next.

Frequently Asked Questions

How do I know which programs I qualify for?

Eligibility depends on the specific program. It may be based on whether you own or rent your home, home details, and the type of support you are requesting. Go to the page for the program you are interested in and read through the information there to find out if you’re eligible to enroll. If you are still unsure of eligibility requirements or terms and conditions, please send an email to Customer.Programs@FayPWC.com.

What is Energy Saver NC?

Energy Saver NC is a state program that helps eligible households reduce energy costs by providing rebates for home improvements and efficient appliances. The HOMES program supports whole-home energy improvements, while the HEAR program helps with energy-efficient heating, cooling, and appliance upgrades.

Who can apply for Energy Saver NC?

North Carolina residents who own or rent (with landlord approval) single or multifamily homes may qualify for Energy Saver NC based on annual income and household size. Enrollment in federal assistance programs like LIEAP or Medicaid can also make you eligible for greater rebates. Contact them at EnergySaverNC@Aptim.com or give them a call at 866-998-8555 for more information.

What if my home is hard to keep comfortable?

Higher energy use can sometimes come from heating and cooling systems working harder, older appliances, air leaks, or insulation issues. PWC offers no-cost home energy audits that can help you identify ways to lower your bill. Additionally, PWC offers a list of energy conservation tips at FayPWC.com/Energy-Conservation-Tips/.

Do I have to apply online?

No. You can fill out the PDF application online and email it to customer.programs@faypwc.com or print the application and mail it to PO Box 1089, Fayetteville, NC 28302. PWC can also mail an application to you.

What if I have additional questions?

If you are wondering about eligibility, the process, or anything else, reach out to PWC at Customer.Programs@FayPWC.com or call (910) 483-1382, and someone can help walk you through your options.