New Online Account Manager and Mobile App

August 24, 2026

Fayetteville PWC has launched a new Online Account Manager and App, designed to give customers greater access, flexibility, and control over their utility accounts. The enhanced platform is live and provides a modern, user-friendly experience that makes it easier than ever to manage account information, monitor utility usage, access customer service resources, and complete common account tasks online. 

The new portal introduces several powerful tools to help customers better understand and manage their utility consumption. Customers can download utility usage data and analyze trends that may help identify opportunities to reduce consumption and manage monthly utility costs. The portal also provides visualization tools that allow customers to view consumption patterns before, during, and after specific events at their home or business, offering valuable insight into how activities, equipment, weather conditions, or operational changes may impact utility use. The updated PWC Online Account Manager App is available now on the Google Play Store. It will be available in the Apple App Store soon.

Customers can start new service and stop existing service online, upload documents required to process service requests and submit payment extension requests through an expedited online process. New tools also allow customers to sign up for helpful text reminders. 

By combining advanced account tools, enhanced usage visibility, and expanded self-service options within a single platform, the new Online Account Manager reflects PWC’s continued commitment to providing safe, affordable, and reliable utility services while delivering the convenient digital experience customers expect.

Access the new PWC Online Account Manager. 

Media Contact:
Lamont Hinson  
Community Relations Specialist  
Lamont.Hinson@FayPWC.com