Realtors

Realtor Request Link

Use the link above to make a request!

Tell us what resources are needed for this page
PWC speakers – invite PWC to upcoming meetings/events
Educational resources pertaining to PWC services
A section for other inquiries from your members

Customer Service

(910) 483-1382
General account questions, reporting emergencies, transfer/establish service, report issues (area or street light outages, tree trimming requests, downed power lines or poles, power fluctuations/flickering, voltage concerns, etc.)
Call Center Hours:
7:00am-8:00pm M-F (except holidays)
Customer Payment Center Drive-Thru Hours:
Monday-Friday, 8:30 am-5:30 pm, excluding holidays | accepting cash, check, money order
24/7 Self-Service Pay Station located in Drive-thru | accepting cash, check, money order, and credit/debit cards
Email: customer.service@faypwc.com
Online Account Manager

Rates

Residential Rates
Non-Residential Rates
Basic Facility Charge: A Basic Facility Charge is an investment per service that helps PWC cover the expenses of maintaining the overall utility system.

Incentive Programs

Aquanta Peak Savings Program for Electric Water Heaters
Smart Thermostat (BYOT)
HVAC
LED Lighting
Home Energy Audit
Clothes Washer
Clothes Dryer
Dishwasher
Ductwork
Insulation Replacement
Holiday LED Light (Seasonal)
Rain Sensor (Seasonal)

Click here for more FAQ about Customer Service

Annexation & Assessments

On behalf of the City of Fayetteville, PWC manages the design and construction of sewer and water in areas annexed into the city limits. PWC also manages citizen information notifications and collection of assessments.

Right-of-Way & Easements

Property owners should know that there may be easements and rights-of-way located on your property and if so, there are restrictions associated with them. Easements and rights-of-way vary in size and have different usage and maintenance guidelines, based on the type of utility line located within the area. Get the facts on rights-of-way and easements and learn who is responsible for the maintenance.

Electric Service

Electric System Territory

PWC has exclusive service rights to provide electric service in areas within the City’s corporate limits, including newly annexed areas subject to 600-foot corridor rights along existing electrical facilities of other suppliers. PWC may, and on occasion has, waived its exclusive rights with respect to newly annexed areas. On a case-by-case basis, PWC may serve new electric customers in the County outside of the City’s corporate limits. PWC is subject to competition for providing electric service in the County from Duke Energy Progress (DEP), Lumbee River Electric Membership Corporation, and South River Electric Membership Corporation.
Electric System Details

Time-of-Use Rates

PWC’s time-of-use (TOU) rate structure mirrors how we’re billed by Duke Energy
PWC purchases power from Duke Energy through a power supply contract.
Duke charges PWC each month for the energy we use (kWh) and the demand or capacity, which is Duke being able to provide energy when we have the highest demand or use.
Annually PWC pays Duke about $140 million for power. The demand/capacity is around $80 million of that $140 million (57%).
Reducing our demand or our use during peak times can reduce costs significantly.
TOU rates can lower electric bills when you conserve by shifting consumption from Peak to Off-Peak hours.
Off-Peak hours are 35% lower than during peak times. Effective April 1, 2025, daily On-Peak hours were reduced to be only 3 hours every day, and will now include weekends and holidays.
Off-Peak are 21 hours each day. Because the demand for electricity changes depends on the seasons of the year, Peak hours are different in the summer and winter months. You can login to your PWC account information to review your historical on and off-peak energy usage.
Use these helpful TOU tips for residential and non-residential customers to take advantage of Time-of-Use Rates to lower your electric bills by conserving and shifting consumption from Peak to Off-Peak hours. Rates for electricity used during off-peak hours are 35% lower than during peak times.
Find more rate information on our rates pages.

TOU Peak Hours (As of April 1, 2025) 7 days a week

Summer Peak Hours, April – October- 3:00 p.m. – 6:00 p.m
Winter Peak Hours, November – March: 6:00 a.m. – 9:00 a.m.

Tree Trimming
PWC’s tree trimming is concentrated mostly on clearing transmission and distribution circuits. Most secondary and service drop lines are insulated and do not require maintenance unless a limb is putting substantial pressure on the line, thus causing the insulation to be rubbed off the wire. PWC does not remove trees along secondary or service drop lines. If the problem with a tree does not fall under these guidelines, it is the responsibility of the customer to contact a private contractor to perform the work. Click here for info

Installing an Area Light
Please call Customer Service at (910) 483-1382 to schedule an appointment and get information on the monthly rates for an area light.

Solar Panels
PWC does not offer solar panels, but will assist customers if they decide to install a panel. You can also participate in our Community Solar program. For more information on PWC’s solar options, click here.

Click here for more FAQ about Electric Service

Water & Wastewater Service

Water Quality

Why are PWC’s sewer charges more than water charges?
Wastewater is collected and then treated in accordance with the sanitary sewer use ordinance of the City of Fayetteville. Sanitary sewer discharge charges are split into two parts-collection and treatment. Billing is made on a monthly basis and sanitary sewer is billed by the metered water service under the customer’s assigned rate. Based on the cost of treating sanitary sewer, the operating expenses of the sewer treatment facility exceed the cost of the water treatment facility, resulting in the higher sewer rate.

How do I get a residential lawn irrigation meter?

Click here for more FAQ about Water & Wastewater Service

Stormwater (City) vs. Wastewater (PWC)
When rain falls, this stormwater rushes over roofs, streets, and lawns, collecting debris and pollutants. The City of Fayetteville Stormwater Division steps in to manage this water, preventing pollution and erosion through effective storm drain services. Each drop plays a role in the bigger water cycle of our hometown.

Wastewater is any water that has been used in your home or business that will be treated by PWC (i9f you’re a sewer customer) before it’s returned to the environment.

Information for Commercial Customers

Click here for answers to the following:

What is demand?
What is the demand charge on my business account electric bill?
How does demand work?
What can I do to reduce Demand Charges?
I have multiple accounts. Why is one multiplier higher than the other?